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“Nice trip !”
5 of 5 bubbles Review of Best Day

Best Day
1 review
“Nice trip !”
5 of 5 bubbles Reviewed March 20, 2013

Good service and well organized, nice staff, I highly recommand best day travel we had perfect vacation and activities Thank you.

Helpful?
Thank kristina1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,148 reviews from our community

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English first
Houston, Texas
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Timely, professional, and courteous”
5 of 5 bubbles Reviewed March 20, 2013

We used best day travel through our Costco Vacation and they drove us to and from the airport. They accomodated us well, had nice vans, and were very timely, professional, and courteous.

Visited March 2013
Helpful?
Thank akimyai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Airport transportation”
5 of 5 bubbles Reviewed March 18, 2013

We booked our RT transfers via Best Day from our hotel's website. Everything went exactly as they said it would and at the time they said they would be there for us. I met with them the first day after we arrived to arrange for our return transfers and while they explained they had many excursion options when I told them we were simply in Mexico to relax and walk into town or stay poolside and no excursions, there was no pressure at all from them to book something.

Very satisfied and I would recommend Best Day to anyone.

Visited March 2013
Helpful?
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, New Brunswick, Canada
1 review
“Trip to Riviera Maya - March 3-9, 2013”
5 of 5 bubbles Reviewed March 18, 2013

Best day travel is summed in one word........EXCELLENT!
The location outside the Cancun airport was simple to locate, the personnel were well dressed and friendly, passed out printed information to us and told us to wait briefly for our shuttle to our resort. Within minutes the shuttle was there and we were quickly escorted to the resort. The shuttle was clean, well maintained, air conditioned and the driver was well dressed and friendly. The driver helped with the baggage at the reosrt and wished us a good vacation, The return visit to the Cancun airport some days later was just as smooth and efficient as the one to the resort. This is an excellent company and we were impressed with their service. Indeed, we would use this company again.

Visited March 2013
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
Level Contributor
62 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 64 helpful votes
“LONG wait at the airport”
2 of 5 bubbles Reviewed March 18, 2013

I know it is Spring Break and there are more people visiting than at some other times, but the reason I booked the shuttle service in advance was to eliminate any issues. They had all my flight information and knew the exact time I would be there. Once we had our bags and were on the curb ready to go to the hotel, we stood for over 45 minutes watching others come and go. Considering it is only a 15 minute drive to the hotel, I found this to be unacceptable. It was a very disappointing start to our vacation. I will not use them again.

Visited March 2013
Helpful?
Thank nixmomntx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDayTravel, Quality Manager at Best Day, responded to this review, March 20, 2013
Dear Guest:

Thank you for bringing this matter to our attention. As a service provider, it is of upmost importance to Best Day Travel to constantly monitor and improve company standards including the services provided by our transportation service. We are constantly reviewing the comments on Trip Advisor posted by our guests in order to keep ourselves informed about how we are doing, so we really appreciate your valuable feedback.

We are deeply sorry that we were unable to meet or exceed your expectation regarding our shuttle service. It´s imperative to clarify that our vehicles are always available at the airport upon our guest´s arrival and they usually do not have to wait any longer than 15 minutes until their transportation departs, once their transportation vouchers are verified by any of our agents at our booth. Most of the times we achieve or even exceed that target, so we are sorry if we failed reaching that goal in your particular case. As you mentioned in your review, the flow of passenger during this season increases surprisingly (especially when several flights land at the same time), which may cause a considerable line across the platform while our agents confirm our guests´ shuttle vouchers. Due to the circumstances explained above, we have increased our staff at the airport in order to eliminate such wait time, hoping that the inconvenience as the one you experienced are exceptions and not the rule.

On behalf of Best Day Travel please accept our apologies for the inconvenience. Thank you for having chosen us and we look forward to serve you in your next visit.

Respecfully: Best Day Travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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