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“Not THAT bad...”
Review of ibis Cancun Centro

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ibis Cancun Centro
Ranked #149 of 175 Hotels in Cancun
Stockholm
Level 6 Contributor
115 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Not THAT bad...”
Reviewed November 12, 2012

Sure, the rooms are tiny, but that just adds a coziness in my opinion.

The hotel is very clean and the service level is acceptable, especially considering the price.

What I don't like is the absence of a mini-bar/fridge, and that there are no proper walkways around the hotel.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
We very much appreciate your comments regarding your stay at the Ibis Cancun Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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Merida, Mexico
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 7, 2012

Ibis Hotel in Cancun, Mexico allows through it's website to make your own reservations. The website requests your Credit Card # and such. Issues you a confirmation number. However, when you arrive, the confirmation number does not mean that your reservation is paid. The front desk clerks were running back and forth to see why the reservation we made was not in their computer system. "The reservation didn't come through our system" was the answer. Did I create my own reservation confirmation number and the hotel's website page confirming it? No! Summary: No reservation upon arrival (in a previous trip to the hotel, I´ve encountered the same situation) front desk clerk tried to get us a room, since the hotel was full. Finally found one and our online reservation was honored. On that same day, early afternoon, we arrived from a business meeting and the room electronic key was not working. I went down to the front desk and asked for help. "We reprogrammed our key electronic combination to all rooms, because we wanted all guests to pay their bills tonight before 11 p.m. and this way each and every guest had to come down to the desk and be advised about what we needed, since we are reprogramming our billing, checking in and checking out system", said the front desk clerk. What if we were busy all evening and got to the hotel after 11 p.m.? What a way to communicate with their guests. Unfortunately I can´t find another hotel nearby offering a convenient location for us. Next time, I´ll try to do my reservations over the phone and hope for the best. Towels: Old, dirty, bad quality, scratchy. In order words take your own.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HectorRodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
Thank you for taking the time to tell us about your experience at the Ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2012

Just do yourself a favour and stay away from this hotel...the rooms are uninhabitable...very tiny, mine was dirty and to really make for a memorable stay, almost $400 additional charges were made onto my bill that I knew nothing of or had used....just a horrible first and last stay! These are not honest or professional people to have a stay with.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AJCampbell976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
Thank you very much for let us know about your experience in our hotel

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, let me know if your charges are being cleared since we do not charge extras with out guest aknowledge.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Merida, Mexico
Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 30, 2012

I travel often to the Cancun area for work and have stayed at many business class hotels, this by far is the best! Not only is it new but if you stay on the 8th floor you have a great view of the laguna and the Cancun hotel zone. The rooms are small and as in any business class hotel and you always have to bring your own pillow here they are very bad but that is the only thing I can find wrong with the hotel Would I stay here again yes, FYI I am writing this from my work station in the room overlooking the Sea not a bad way to start off the day!

Room Tip: 8th floor has the best views from like the 20s up to the 40s
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mexoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
We very much appreciate your comments regarding your stay at the Ibis Cancun Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 21, 2012

Beware! The rooms are teenie-tiny, European style. The shower is like that on a cruise ship. If this does not stop you, then keep reading. We used this hotel as our first night since we got into Cancun very, very late and didn't want to pay an all-inclusive rate at the resort we were staying at the next nights. It worked out perfectly. The room was clean and modern, everything worked well. The buffet breakfast the next morning was very good and there is a small mall you can walk to across the street.
I would recommend as long as you are not claustrophobic.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiveToTravel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
We very much appreciate your comments regarding your stay at the Ibis Cancun Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

Bottomline, this was a good hotel to stay at in downtown Cancun to make an early departure from the international airport, very no-frills but good enough. While the price I received was low based upon a no cancellation or change policy, an honest mistake in scheduling was made due to working between two monthly calendars - one that started the week on Sunday and one that started on Monday. After exchanging several e-mails explaining the situation (always a fairly quick reply), we were told they would change the date if I would provide the security code on my credit card. I stopped into the hotel to give them the information and was told it would be impossible to change the date. I left the hotel and ended up making a second reservation over the internet. I also asked for contact information to the corporate headquarters. I never received another reply from the hotel and was not provided with the contact information I requested. They stay was fine but there seems to be little room for representatives to work with customers in a positive manner.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benjamin_D0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
Thank you for taking the time to tell us about your experience at the Ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 8, 2012

We stayed 2 nights here as a couple to get away from the Gran Bahia Principe
in akumal, this place is a good value.
clean and modern small room with a comfortable bed and a view on the
city..... i think about 30 mins of bus away from the beach
Got a great deal on a package of wine and a bottle
of don julio from the walmart nearby.... a short bus away :)
breakfast- not really the best here. we hit up the mcdonald's
which had different mexican(spicy!) options which were actually decent.

shower was good with the huge glass doors!
free wifi in room


there is a mall across the street called Plaza Las Americas mall
It is huge and you can find anything in there
a good grocery store in there with very good prices is Chedraui!

overall a decent stay for a short period of time.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandybeachbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at ibis Cancun Centro, responded to this review, November 15, 2012
We very much appreciate your comments regarding your stay at the Ibis Cancun Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Martin RODRIGUEZ
General Manager Hotel Ibis Cancun Centro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Cancun Centro

Property: ibis Cancun Centro
Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #149 of 175 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Cancun Centro 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Ibis Cancun Centro hotel is located in the city's largest commercial and financial district, a short walk from Las Americas shopping center, just 10 minutes from the airport and 5 minutes from the crystal-clear Caribbean beaches of Cancun. The hotel offers 190 modern and comfortable rooms, the "Rendez Vous" restaurant and a bar with a 24-hour snack service. There is free Internet whether you're on business or pleasure, parking and access for people with reduced mobility. ... more   less 
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Also Known As:
Ibis Cancun Centro Hotel Cancun

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