We staying in this hotel for 1 night on 4th November as they were close to the airport and our plane was getting in just before midnight, and with their free 24 hour shuttle service, we thought this would be perfect for what we needed.
We wish we had stayed elsewhere as we waited over an hour for the 'free shuttle' running all around the airport asking people if they knew where it was, as there was no-one waiting in the designated area. We couldn't get back into the airport to make a phone call as it was after midnight and after waiting over an hour we had no choice but to pay an airport taxi a ridiculous amount to take us 10 minutes down the road. When we arrived and told the reception person what had happened they told us the shuttle was at the airport waiting for us. I don't know where that shuttle was waiting as we were in the meeting area they told us to go to and there was no-one there. The other taxi stands even told us which bay they are usually in but they were empty. There is just no-where else where the shuttle could have been as we looked everywhere, asked everyone we saw and my husband even knocked on a couple of windows. Rather than the hotel accepting there must have been some sort of mix up and apologizing, they instead argued this us and told us we must have been in the wrong place - which is impossible. They put the entire blame on us and wouldn't accept any responsibility. The attitude of the reception person only made this situation worse. The free shuttle service was the main reason we chose this hotel. If there is 'confussion' over the meeting points - which I severely doubt, as I just dont think he was there at all, they need to have a procedure for dealing with this. Especially for foreign visitors who cant use their mobiles, and the fact their are no public phones outside the airport.
By this stage it was past 1am in the morning and we just wanted to go to bed. When we finally got to our room we were hit with a huge bang of stink (possibly cigarettes?) when we opened our door. The room was very smelly. Once we actually got into the room we were also hit by the huge plane engine, oops I mean air conditioning unit which was on the floor and buff against the bed. It was very hot so we had to put the air conditioning unit on but it sounded like a plane taking off. It was extremely noisy. You couldn't open the windows so we had no choice but to leave it on.
After all this we had a terrible nights sleep.
The only positive thing I can say about this hotel is the buffet breakfast was decent - except bring your own bottles of water as the ones they sell are triple the price of anywhere else.
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- Also Known As:
- Comfort Inn Cancun Aeropuerto Hotel Cancun