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Traveler rating
2,285
1,177
398
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164
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All reviews marco polo bogavante restaurant las fuentes royal side sister resort next door time share ocean view lobby bar nightly shows entertainment staff hot dogs all inclusive resort a la carte restaurants a lot of fun pool side got sick kids club
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Reviewed 4 weeks ago

Shout out to Aracely, Enrique, Irma, and Selena...they made our stay wonderful. The hotel itself was small and quiet, which we loved. The staff was outstanding. The food was okay, but there was really only one restaurant that was really good. The others were average at best. The biggest pet peeve was the time share (membership pitch) while we were there. The do not advertise that certain aspects of the property are members only.

Room tip: We lucked out and had a room on the top floor at the end of the hall. We could hear everything in the room next door.
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank jasonhF787LV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay. We are glad you enjoyed the service of our staff members as well as some of our food. Please accept our apologies for any inconvenience you encountered, we do have a Membership Club and due to a tuition fee there are privileges that they are entitled to receive.

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Room was great, no balcony but price was good. This is an older resort but kept up nice. The drinks come in about 6 oz glasses which is a pain but they are included and you can get all you want. People are nice. Shows were fun and the actors are extremely friendly.

Room tip: Ocean view is great. Off the ground floor would be best.
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank solarruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

We are glad you had a good stay and had a great time especially because of our service and entertainment as well!
We look forward on welcoming you again soon!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Friendly staff. Amazing food. Lots of fun activities at the pool. The use of lagoon marina was a nice break to go kayaking. Exchange privileges with Royal Solaris next door makes this a great vacation.

Date of stay: January 2020
1  Thank WoodburyWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your experience with us!

Its fabolous reading how greta your stay was and how much fun you had with all the activities in both resorts! We look forward on welcoming you again soon!

Best regards,
General Management

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Reviewed 4 weeks ago via mobile

It was a good vacation with my family . The place is pretty clean and nice.
Food wise not that great .... but it has the best staff in our opinion . Ubaldo , and angel at the restaurant and Omar @ swim bar were very good at what they were doing and they were trying their absolute best to accommodate you .
Entertainment staff starting with Samantha , Eder and Fernando, Anna banana and all of the other people were just simply awesome and we really enjoyed it .
Pizza and sushi place was the best as well as food by the poolside .

Date of stay: January 2020
Trip type: Traveled with family
Thank Afsaneh002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

Its great reading how much fun you and your family had and how much you enjoyed the service of our staff members. We look forward on welcoming you again soon!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Overall a decent Cancún All-Inclusive, 6 out of 10 in my opinion. The architecture is nice and the place is pretty well kept. Food wise, it is middle of the road. I’ve had better and worse foods at other AI’s in The Cancún area. The pool area is small, but you have use of the Royal Solaris next door, which has a larger pool area and activities. Not that we were looking for adults only, but there wasn’t any area that was adults only in the pool. The swim up bar was filled with young kids most of the time. The snack area by the pool probably had the most consistent food in the two resorts. The wood fired pizza was excellent. The food at the Ala Carte restaurants worked on a rotating theme system and served decent quality food. Drink wise, Corona was on tap, with Modelo in the GR Lobby bar. The taps desperately need cleaned as the beer is skunky, especially at the pool bar. Mixed drinks are what you would expect, not much alcohol. House wine was passable. My biggest issue with the drink service was the fact that they used small plastic cafeteria type cups that were probably 8 oz at most. Other similar resorts use much larger cups.

The beds.....probably the worst thing about this place. I’ve walked on marble that was softer. My wife and I were constantly tossing and turning throughout the night to redistribute the pain.

Being at the southern end of the hotel zone, you expect that the surf will be rougher than in the north, but it was especially rough the week we were there. No fault of the resort, but it definitely kept everyone at the pool.

The timeshare people weren’t as aggressive as in other resorts, a polite no thank you was all it took. The tour people are more aggressive. They double as the towel attendants and constantly ask you if you want to go on a tour when all you want is a damn beach towel.

Overall, I don’t regret coming here but there are many more AI’s in Cancun as nice or nicer in the same price range.

As far as Cancun, I have been there any times and love the area and the people but I absolutely hate the constant tour and timeshare hustle that begins with the gauntlet you have to run after you clear customs. I watched some of the timeshare sharks feeding on obviously confused first time visitors before they even made it outside to the sunshine. If you don’t know to ignore them, you could lose a whole day getting sold on a rip-off timeshare and never make it to your resort. It would be nice to see them implement a fast track system like Club Mobay in Jamaica where a person could pay extra to avoid the hassle.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Beachseeker1560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at GR Caribe by Solaris, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

We are glad your overall stay was good and you enjoyed the architecture of our grounds and facilities, We appreciate the feedback you kindly provide us as through the comments of our guests we are able to identify the areas that we need to work, in order to always offer a better service and try to improve constantly. thank you for your observations.

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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