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GR Caribe by Solaris
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Reviews (3,413)
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All reviewsmarco polobogavante restaurantlas fuentesroyal sidesister resort next doortime shareocean viewlobby barnightly showsentertainment staffbottled watersenor frogsall inclusive resorthot dogsa lot of funhave a good timea la carte restaurants
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1,287 - 1,292 of 3,413 reviews
Reviewed April 5, 2014

We stayed March 21-27, 204. Perfect hotel, staff and service. Very nice to have use of both facilities, which included the Royal Cancun next door. This arrangement provided great options for both dining and entertainment. Will definitely return to the property again soon. Special shout out to Clarissa form the lobby, who always had a welcoming smile! We will miss her especially. Also to Adrian, our superb and most professional waiter. Hope to see you both on our next stay.

Room Tip: Ask for the upgrade to ocean view. Not too expensive and well worth the spectacular view and ocean sounds.
  • Stayed: March 2014, traveled as a couple
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Thank Daryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded April 24, 2014

We are happy to hear how much you enjoyed your stay GR Caribe Hotel. We are glad you experience the different options that our sister tower Royal Solaris Hotel offers to our guests. Is excellent to read that you have a great time with the entertainment activities and our wonderful staff. We will inform them about your comments especially to Clarissa and Adrian.

Thank you for taking your time writing your review.

Hope we see you soon.
Kind regards from México to New York
Hoteles Solaris de México
^S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

We were here March 13/20/2014. The weather was quite warm with the sun. A bit windy and rain one day for a few hrs. This hotel was perfect for us. We were looking for rest & relaxation and got it. Very convenient from the rooms to the restaurants and the beach. We had the sharing of the adjoining Royal Solaris for the buffet, restaurants, pool and shows. All was just top notch.
We ate dinners at the buffet next door, the Marco Polo, Veneto and Borgavante. We always had fish at the resyaurants for dinner. It was elegantly presented and tasty.
The pastry chef is awesome. Great breads, rolls and deserts.
Breakfast you could have made to order or select from a limited buffet, loaded with fruits, cereals,
Egg dishes etc. Could always find something good to eat. The drinks were plentiful.
Even though it's all-inclusive, we would leave a couple of singles for the maid each day and one for the fridge guy. We would leave a dollar for breakfast & lunch. Dinner in the restaurant a bit more. All in all, it was well worth it and our pleasure. They were all so accommodating.
We would certainly return here again. Hopefully next year.

Room Tip: Would like more comfortable pillows. Ours could have been upgraded. Our room overlooked the front entrance and the bay. Nice sunset from the window around 6pm when we were changing for dinner. No balconies. But not needed. Spent all our time on the beach, by the pool, eating and the shows. The room was great.
  • Stayed: March 2014, traveled as a couple
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2  Thank JOAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded April 2, 2014

Thank you very much for taking the time in writing such a lovely comment regarding your recent stay at GR Caribe.

We are so happy that you have had a perfect vacation and enjoyed the great weather, the access of both resorts, the restaurants, shows, great breads and deserts, the variety of drinks and the top notch service provided by the staff.

We are looking forward to welcoming you soon. Remember: GR Caribe is your home away from home and is always ready to make your vacation a memorable one :)

Warm regards from Cancún to Wayne.
Hoteles Solaris de México.
^X

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Reviewed March 30, 2014 via mobile

Lovely smaller hotel with a lot of charm and wonderful attentive staff.
We met with Winston our RCI contact. He was very welcoming and advised if we needed anything to contact him not the front desk.
Except Winston was never available after our initial meeting. We found communicating directly with hotel far more efficient
The hotel is beautiful and has a more intimate setting than the larger resorts.
Pamela hosts different events around the pool daily like bingo that are fun. She's a great asset to the hotel. All employees have a happy friendly attitude that make you feel special.
Burgers at the pool at lunch are your best bet. Restaurant selection is limited and the food is often more about looks than taste. Seafood was not available except for our complimentary lobster dinner and on the menu rarely. Lots of steak which was very good.
Small pool area but large
enough for the small hotel.
Beach access is very easy with lots of loungers and fun vendors selling their wares. Find Juan he has great silver!
The hotel is easy access to the bus line taking you to markets and nightlife.
Only down side is steps everywhere! Step up one steps is two..watch your step !! The room has a step down area I immediately missed and fell hard. The safe was at the top of the closet and we couldn't reach it.
Good from room service was very disappointing.
Overall? Wonderful!

  • Stayed: February 2014
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2  Thank ArkSw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded April 2, 2014

Thank you for sharing a wonderful and honest comment regarding your recent stay at GR Caribe.

We are glad you liked the size, charm and intimate setting of our Resort and enjoyed the great service provided by the staff, the beach access and the burgers.

We greatly appreciate the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible.

Hope you come back soon and let us pamper you as you deserve.

Warm regards from Cancún to Arkansas.
Hoteles Solaris de México.
^X

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Reviewed March 26, 2014

I traveled during spring break and had a great time at this resort. (March 17th-March 22nd). We were greeted by staff when we entered the hotel, and asked if we wanted a drink immediately. The female receptionist was amazing and very accommodating, we were able to check in early which was a huge plus.

Our room was spacious, spotless, and made up everyday before we returned back to the room. The grounds and staff were absolutely immaculate. You always saw the staff working hard, cleaning, and saying hello.

The beach was beautiful, and there was never any issue finding a lounge chair.

Being younger adults the Solaris pool was much more fun than the more laid back pool. The staff and entertainment was good, however it was often difficult to find two lounges next to one another if you did not go earlier in the day and place towels on chairs.

It definitely was not a huge resort, but the attentive staff, and traditional Mexican decor and ambience certainly made the trip enjoyable.

Cafe solaris was good for breakfast, and lunch at the two more formal venues were better than the poolside food. Dinner at Marco Polo, Veneto, and Bogavante were all excellent.

The bellhop was also excellent, and very friendly.

The bus was super convenient, and cheap, 1 US dollar each way.




Overall it was a great trip.

Room Tip: Room with a beach view, worth it!!
  • Stayed: March 2014, traveled as a couple
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2  Thank Sydneyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded April 2, 2014

Thank you so much for sharing your Solaris Experience on Tripadvisor. We are glad that you had an excellent first time in Cancún and enjoyed the room, the beautiful beach, the service provided by our friendly and kind staff, the traditional Mexican decor and ambience of the Resort.

We are looking forward to welcoming you in a near future and pamper you during your second visit.

Warm regards from Cancún.
Hoteles Solaris de México.
^X

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Reviewed March 25, 2014

Our stay was from March 2nd-March 9th. Our reception at the front desk was tedious, with only one couple ahead of us. When we opened our room the smell of mold was enough to knock us over. The rooms were adjoining (our daughter and her grandparents were with us) and in front of the elevator and feet away from a hotel housekeeping phone... The doors were very thin. There was a problem with the water temperature for one day of our stay. Burning then icy. Now, the staff- WOW!!! Beautiful service in all areas, starting with the Lobby Bar and Gaby. Absolutely wonderful. Bogavante restaurant was elegant and delicious with outstanding, personal attention to detail. Our hats are off to Nahum and crew. Each dinner was a delight. The poolside service was beyond all expectations, with our personable waitress, Veronica. Pamela the young lady in charge of poolside activities was upbeat and cheery bringing all into the fun of the day. Last, but not least was Viri in the spa, located next door in Royal Solaris, who gave a much needed neck, shoulders & back massage the day after our arrival. What a way to start a vacation! We did not plan on spending our time in our hotel room so our comment is for five thumbs up- Thanks to premium staff. I must also give a big A+ to Patty, our housekeeper for the duration of our stay. Thank you so much.

  • Stayed: March 2014, traveled with family
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1  Thank Sabrina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded April 24, 2014

We are truly sorry for the inconveniences you encountered regarding the rooms during your stay. We appreciate taking the time to share your experience; this helps us know our areas of opportunity so we can improve our facilities to make unique vacations for all of our guests. We are delightful to read how wonderful was your journey with the staff during your stay in GR Caribe Hotel. We are so glad to know that our guest services exceeded your expectations. All the staff is looking for your return; they will receive you with their arms wide open and a big smile, you can be sure they will make a magic vacation each time.

We are looking forward to see you soon.
Warm regards from México to California

Hoteles Solaris de México
^S

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