Where to start. While stories usually begin from the beginning I have to start in the middle because of how disgusted I was by this particular incident. While using the restroom, an employee wearing a chefs hat came in and urinated in the urinal next to me. When he left the restroom, he did NOT wash his HANDS. I was so appalled I spoke to the manager who's name I forget. She did NOT apologize on his behalf, And only said that she would speak to the staff but she couldn't believe one of the chefs would use the restroom and not wash their hands.
Now from the beginning. Our original reservation was at Solaris Royal (adjoining hotel). When we went to check in, we were told we were upgraded to the "better" hotel next store, GR Caribe at no extra charge....hmmmm. Okay. So we go next store to check in to our upgraded hotel only to find out our room has been downgraded. I paid for and upgraded to an ocean view room at the Solaris Royal. The first room they gave us had a tiny window to view the ocean through a palm tree and no balcony. We went downstairs and requested a different room. After much back and forth, they gave us a new room that was larger but had no balcony. The there's the time share pitch. Complete waste of time. 2.5 hours - when they say 90 minutes and they just won't accept that you're not interested. And what did we get in return, two lousy 30 minutes massages. I would have rather paid for the massages and not gone to the presentation. Speaking of massages...we tried to allow a friend staying at another hotel to use of the massages because of our 2 year old the two of us couldn't do a couples massage. When our friend tried to enter the hotel they wouldn't let her unless she paid $100 for a day bracelet. Come on really...we explained she was just going to go massage and leave. She wasn't going to try and drink or eat for free. Still the answer was no unless we paid the $100.
We purchased internet for a week at our hotel. It only worked at our hotel even though we could use the adjoining hotel. This is fine if you are only staying in your hotel, but the larger pool is at Royal Solaris; the gym is at Royal Solaris; the kids swimming area is at Royal Solaris and the larger buffet is at Royal Solaris - so the internet was basically useless unless we were in our room at Grand Cribe.
The view from the beach was nice. The staff at the pool was wonderful. And that is the only reason for two stars. I would NOT recommend this hotel to my enemy.
- Official Description (provided by the hotel):
- GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. ... more less
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- Also Known As:
- Gr Caribe By Solaris Cancun Hotel Cancun