I was traveling with my husband and six-year-old twin boys, to give you some idea of my needs.
We got the so-called “villa”—two adjoining rooms. I have little complaint about the rooms. They were a decent size, with lots of counter space and room to store things. There was an in-room safe and a small kitchenette in the main bedroom. Our room had an ocean view balcony with a lovely view.
As others have mentioned, the beds were hard. The only other issue was that one of the bedrooms had a moldy smell. The air is so humid, I’m sure that’s hard to avoid. They did try to keep the air conditioning cranked (too cranked for me).
I didn’t really like the layout of the place. To get to some of the restaurants and “noisy” pool, you had to take a rather long and unscenic walk with lots of stairs, turns, and ramps. I wouldn’t have minded this walk if it had been prettier or better planned out.
And that brings us to the restaurants. Unfortunately, the food was really pretty dismal. I just didn’t care for it. For example, I suspect that the eggs they used for the scrambled eggs were some kind of instant product, rather than real eggs. Every now and then I got a disgusting mouthful of a moldy taste and had to spit out my food. There was some Mexican and some other food, and I didn’t really like any of it (normally I like Mexican food). It was a lot of grayish stews. My kids ended up eating cheeseburgers at every meal except breakfast.
The best restaurant was called Bogavante. We ate there on “grill night” and that was by far the best meal we ate.
I’ve never stayed at an all-inclusive before, but obviously, if the food isn’t good, you’ve got a problem!
Also, I tried calling room service early one day because we were leaving for a very early trip. I was really disappointed that the only things we could get were sandwiches and soups; not something my kids would eat and not what I want to eat for breakfast. They couldn’t/wouldn’t even give us a selection of pastries. We didn’t order room service even once because the menu was so blah.
The staff was extremely nice; everyone I interacted with was helpful and friendly. One exception actually; there was one woman in the smaller gift shop who was obviously annoyed by my questions.
We stupidly agreed to get “the talk” about the timeshares, which really took a long time and was boring. There was a lot of pressure to get the talk. Because of the quality of the food, no amount of money, no matter how small, would be worth going there once a year. If the food had been good, the “25th anniversary promotion” that they were offering might have been worth considering. But probably not. I doubt I’d ever decide to get locked into something.
Another review had referred to some kind of extras or gifts that you would get for undergoing this talk, but all we got were coupons for 50% off massages.
This hotel could use more maintenance. Some of the outside features need to be painted, fixed, whatever. It is at the far end of Hotel Row; perhaps that doesn’t matter much. It’s not within walking distance of anything, but clearly you’d pay much more to stay at some of the breathtaking hotels we passed on our busride into town.
One more thing; not about the hotel particularly, but in general, here is a warning: at one point we got scammed. We were on the bus for a tour of Tulum (Mayan ruins) and the tour guide said “Oh, there are going to be a lot of mosquitoes today.” The bus driver nodded in agreement. The tour guide went on an on about these yellow mosquitoes that some people are allergic to. You can swell up if they bite you. Then she told us that if we decided to buy mosquito repellent, we should only get it from one particular shop; the people outside the shop selling it were selling half-empty cans. So like fools we all trooped into this store and paid an exorbitant price for the bug spray. Then, during the whole tour, I didn’t see one mosquito. And I’m the person who mosquitoes love more than anything in the world. If there had been ANY, I would have known it. So be careful.
- Official Description (provided by the hotel):
- GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. ... more less
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- Also Known As:
- Gr Caribe By Solaris Cancun Hotel Cancun