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“Terrific resort!” 5 of 5 bubbles
Review of The Royal Caribbean

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The Royal Caribbean
Ranked #36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Colorado
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Terrific resort!”
5 of 5 bubbles Reviewed October 22, 2013

We have been visiting Cancun for close to 20 years now and we have stayed most frequently at The Royal Caribbean. We are always completely happy with the impecably clean resort and their friendly and respectful staff.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank flibgib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 23, 2013
Dear Guest

Thank you for taking time to post about our resort.

We appreciate your kind words which we find very rewarding since we always strive to provide our customers with the highest satisfaction levels available and we're glad to learn we've achieved this goal with you.

We are already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (525)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Dyer, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

Great vacation. Service is outstanding...food is excellent..no need to ever leave the resort! Kids had a great vacation as well...so much for them to do. The staff bends over backwards to get what you need.

Room Tip: Ocean view is great,,but much more walking. Staying in the middle is best w/a family.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank teddieslost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 21, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you had such a nice experience when during your last visit to The Royal Caribbean. We are already looking forward to welcome you again here, at your home away from home.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Utah
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

First trip to the Royal Caribbean 10/05/13-10/12/13 Really nice place exceptional service and people, specially Juanita she did a great job cleaning our suite, about our suite they provide everything you need our Kitchen was loaded, the weather was great even on hurricane season lots of things to do. Great location close to everything.

Room Tip: It's convenient to be on the first floor close to the pool, we love it
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jocondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 23, 2013
Dear Guest,

Thank you for taking time to share your experience.

We appreciate your kind words about our resort and we're glad to learn you had such a wonderful time at The Royal Caribbean.

We are already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brownsville ca
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

I have stayed here twice before & brought my husband this year for his first trip to Mexico. We were most impressed by how friendly everyone is & how much effort the staff puts out to make sure you have a great experience - if you need anything at all just ask any staff person & they will direct you. Wherever you go the staff say "hola"! There are decent, good, & wonderful places to eat in the vicinity without leaving the property & plenty of service to take care of you. Royal Resorts has a free shuttle that goes from Royal Islander (next door - last Royal Resort property at south end of Hotel Zone) to Royal Sands (last Royal property north end of hotel zone) every hour or so. Each has shops & restaurants & pools & beaches you can visit. Other restaurants nearby give a discount to Royal Resorts guests & you can charge your bill to your room account. This is why they want a big deposit on your credit card when you check in. You can charge all your vacation expenses & pay at the end. The resort will get the best conversion rate as will your credit card company, which is smart & easy for me. We ate out every night & went on 2 expensive (over$100) excursions plus bought groceries in the onsite store & our costs averaged $500 per person for a 7 day stay, which we felt was not too bad considering all the fun we had.

Royal Resorts are mostly visited by adults in the 40-70 year old range & their policy for misbehaving 20 somethings is go somewhere else! So even though people are having a good time the general vibe at this place is down to earth (no snobs here), cordial & low key. The rooms are well maintained, and the grounds are immaculate & beautifully landscaped.

Thomas More (Royal Resorts own travel agency) takes care of all your travel needs with an agent in the lobby to assist you. Airport shuttle reservations can be made online before you leave home for $21 pp r/t - be sure to do it a couple days ahead of your travel date or else you can do it over the phone by calling them toll free. The fee is charged to your room & you pay upon checkout.

The beach is nice, although not always swim able. There are flags indicating safety conditions. Red means undertow, yellow means OK, red & yellow together means swimming area is deep. I've never seen green.

The pools are very nice with lots of chairs available & there is a nice pool bar where you can get wonderful tropical mixed drinks for 1/2 price during Happy Hour from 3-6 or 7.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank glfter49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 21, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you had such a great time during your most recent visit to The Royal Caribbean. We appreciate your kind words and we know that tripadvisor's community will appreciate them as much as we do. We understand that sometimes the weather cannot be the best for swimming but we're thankful for your comprehension, weather is way beyond our control. We're glad to learn you've enjoyed the pool and the happy hour at the pool bar.

We are already looking forward to welcome you again here, at your home away from home.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

First trip to Royal Caribbean 10/5 - 10/11. Beautiful facility, excellent service. lots of dining options on site and also at the adjacent resorts. We were concerned about visiting during hurricane season but had great weather. Already planning our visit next year.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CynthiaR337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 23, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you had such a wonderful time during your most recent visit to The Royal Caribbean.

We are already looking forward to welcome next year and the years after that.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, SC
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

We have enjoyed this property for 2 years week 40, 5-12 Oct. The staff is very helpful and Thomas Moore Travel agency on site was VERY helpful. We changed several reservations and it was 'no problem'. We stayed very busy with trips to see the sites with pool days in between. You do need some down time. It only rained one day while at Xcaret, but the bus did come early and most of us went back then and missed the show at night. The turtle program is wonderful and educational for all; a very nice plus.

Room Tip: We were in bldg F, a little far from the lobby, but great view.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank redfoka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 23, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you've enjoyed your most recent stay at The Royal Caribbean. We also are thankful for your comprehension on the weather subject, we can control some things but weather is way beyond our control and, as you say, it may slow down things or rush them up a little bit but the places are still enjoyable. We also appreciate you liked the turtle program. Is very important for us to help as much as we can in environmental conservation and the turtle program is just a part of all the activities we do.

We are already looking forward to welcome you during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerrville
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 12, 2013

Great 30th anniversary stay at Royal Caribbean. Best resort, by far, for the money
in Cancun. Very clean, excellent service, great restaurants (Tradewinds, Paco Taco's,
and La Palapa buffets are wonderful) The property is in excellent condition, and the
room was decorated with a beautiful tropical theme. We loved the
gorgeous beach and fabulous pools. I especially enjoyed the food and drink service at the beach. We used Thomas Moore for travel to and from the
airport and easily made arrangements online. Excellent location South Hotel Zone.

Room Tip: The higher floors offer a more spectacular view of the beautiful ocean but make the elevator wait a...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review, October 24, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and we're sure that TripAdvisor's community will appreciate them as much as we do.

We are already looking forward to meet you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Caribbean

Property: The Royal Caribbean
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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