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“All is Well on the Hotel Zone”

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The Royal Caribbean
Ranked #37 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Mount Laurel, New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“All is Well on the Hotel Zone”
Reviewed May 1, 2013

Doesn't it seem like every time you are about to leave for vacation you hear some devastating news about the area you are about to travel to. Well of course we heard the news about some incident in Cancun before we left. But once we got to the airport , our nerves vanished and all was well. We used Thomas More for our airport transfer to the hotel. We arrived late, after 10 o'clock p.m. and it went very smoothly. Our room was beautiful we had the one bedroom suite with the two murphy beds in the living room. We were in room 1118. The full size kitchen was clean, and stocked with any utensils you may need. The hotels location is perfect. The beach isn't ideal for swimming and had the red/yellow warning flags up daily. Their clean pools make up for the rough beaches. Daily happy hour at the swim up bars was great(HALF PRICE)! I would advise everyone to take a trip on their bus system I can't even describe it. Its just something you have to do. One day we took the free transfer to the Royal Cancun. The beaches there are more calm but full of seaweed. One night we did a sunset cruise which was a lot of fun. We went to Pancho Willy's and the resorts bar for karaoke two nights. We took the bus downtown one night to see the night action . Some parts of that area are similar to Las Vegas. Our first trip to Cancun was very enjoyable and we are glad we didn't let a negative news story change our plans. Like the previous reviewers the only negative thing I could say about this hotel, is the slow wifi. But you are on vacation after all!

Room Tip: We stayed in room 1118, which is on the top floor corner room. Excellent view.
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  • Stayed April 2013, traveled with family
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Helpful?
5 Thank quiet515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Grand Haven, MI
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2013

The place is fantastic and well run, no question. The unfortunate thing is that they feel compelled to entertain the guests with silly stuff two or three times a day--which means kids with bull horns cranked up so loud you can hear them in Miami going on and on with games and competitions and bathing beauty shows out in the pool area. If you're planning on reading, relaxing, or taking an afternoon siesta here forget it.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
2 Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
80 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 25, 2013

I've stayed in this hotel for one night. The resort service is ok but facilities are not up to date. Nothing special, not surprise. Below is the pro and cons.

Pro:
1. Good location in Cancun hotel area.
2. Receptionist is very helpful.
3. Room is clean.

Con:
1. Some facilities seem to be a little old-fashioned.
2. The concierge was not enthusiasatic when I arrived and left.

  • Stayed April 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Ling Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savage, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 24, 2013

The staff at this resort are at your beck and call. If you want some tips only order drinks pool side at 3pm it happy hour. The food at the resort is not that great so go out for dinner. If you have time to paint the clay pottery do it. Looks great when they finish touching it up for you. Be sure to tip the people helping you. They do a lot to make your stay the best it can be.

  • Stayed April 2013, traveled with family
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Helpful?
2 Thank Jake L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burton, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 24, 2013

Loved it!! This was our first time to Mexico and had used our Interval points to stay two weeks here and it didn't disappoint! Everywhere is immaculate from beach to front desk to rooms. Our villa consisted of 2 seperate apartments in one, it was huge and there was only the two of us!! We overlooked the pool and beach which is a rarity unless you had requested it.
We were hoping to revisit next year with the children but were told that as Interval members we may not have the use of this hotel, that would be a big big shame for us!! :-( The only thing I would say though is sunbeds. I will admit I have an issue with these. I have had three REALLY relaxing holidays in the past where I haven't had to get up at 6.00 am to get a sunbed as the hotels have either had the quota of beds assigned to the villa or as in Cyprus last year there was a layout of the beds and you chose where you wanted and those beds were then yours for your holiday period, so guess what?........ Yes correct, actually had a relaxed night sleep and breakfast. I really wish other resorts could take this idea on board! But unfortunately people did ignore management request of 'no hogging' with the threat of remova of belongings over 1 hour being removed. Luckily we went end of season but it was still busy enough round the pool.

Room Tip: If you're staying for a fortnight be sure to request a room for the full two weeks as the accomm...
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  • Stayed April 2013, traveled as a couple
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Helpful?
4 Thank hells37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013

This was a great place for a family reunion the resort is part of Royal Resorts and we could go between resorts and charge to our room. The place was so well kept and construction so solid we never heard people in the hall or in other rooms. The villa is a great size and well furnished.

Room Tip: all the rooms seem to have ocean view except on the lower level that opened on to the pool
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank MSGames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batesville, Indiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2013

Loved staying at The Royal Caribbean! It is a FANTASTIC resort, from everyone from the front desk to the maids! Our room was SPOTLESS at all times! Loved the private balcony and the view was to die for! I would recommend this hotel to everyone I meet and I will be back next year with my kids! A huge thanks to all the staff at the Royal Caribbean!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Caribbean

Property: The Royal Caribbean
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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