Having just come from a resort in Playa del Carmen with exceptional service, this hotel left room for improvement.
I stayed for 2 nights and unfortunately it was check-out that really soured my experience at this hotel. But first the pros:
PROS: okay wifi in most parts of the hotel, comfortable beds, nice quiet rooms, strong shower, great pool area and very nice food and drinks
CONS: service in all ways was lacking - whenever you wanted to order a drink there was no one to be found, yet you were still expected to tip at every point. On check-out, they informed me because I had left my towel at the pool that morning instead of my room, that they would charge me $22 to replace it - now, I understand this may be a policy written in small print somewhere, but they made no move to go and retrieve the towel from where I said I'd left it, and made no move to contact the people who would've picked it up from nearby the pool. My suggestion to management is to EXPLICITLY state to guests that they will be CHARGED if the pool towel is not found in their rooms at check-out - i had thought I was doing a favour by leaving it closer to the pool area. And trust me, no one would steal these towels - they are not great quality at all!
I would also note that if you are a solo traveller or a young couple, this is NOT the resort for you - this is a resort for retired couples and groups of American tourists. Not necessarily a bad thing, just a different crowd than what honeymooners are likely looking for.
One thing I DO recommend is going to Captain's Cove for dinner - the best food I had in Mexico!
- Official Description (provided by the hotel):
- The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more less
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- Also Known As:
- The Royal Islander Hotel Cancun
- Royal Islander Hotel Cancun