We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good trip”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Royal Islander All Suites Resort
Ranked #33 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed December 22, 2013

consistence service and beautiful view. Enjoyed ourselves.
The suite was well kept up and very nice.
would be good for a family or for two couples. Definitely will be going back to Cancun in the future.

Room Tip: no spa at RI; have to go the RS which was very pleasant. Staff was excellent; especially housekeep...
See more room tips
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bingcat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,142)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,202 - 1,208 of 2,143 reviews

Reviewed December 15, 2013

If you are going to Cancun this is a wonderful property!!
most of the rooms have an ocean view our did and WOW!!
You could sit out on the deck and have dinner or just a glass of wine and listen to the waves.
We left the door open at night because the sound of the waves was so soothing.
the resort overall is not loud and not being right in town makes it seems like you miles away, but really the night life and activities are very close.
The customer services was impressive, you never had to leave the comfort of your beach chair to get anything!!
I would recommend this locations over the Mayan Palace any day, staying there on this trip and it is so 1 start compared to the Royal Islander. Vida resorts has nothing on this property.
Stay here you will be VERY happy with your choice.
The beach access is perfect!
the pool is nice.
the rooms are great and come with a FULL kitchen.
the parking is great and the WIFI is not expensive.

Room Tip: book a room facing the ocean on the 4th or 5th floor. It gives you the best views!
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tim a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

We have been going to the Royal Islander for many years, and it is ALWAYS clean, well maintained, and the people most friendly. This property is 18 years old, which is a shock, since it still looks brand new. The building is beautiful and the grounds look like they are hand manicured. Food is great and the service staff most pleasant. Enjoyed ourselves so much, looking forward to another week in paradise.

Room Tip: Select the "5" building, it is shady most of the time allowing you to sit outside on the h...
See more room tips
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AnnH0204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

Just retuned from my 11th Thanksgiving and post Thanksgiving week at the RI. The service is incomparable, Willie, Fermin, Tomas, Samuel, Juan at the bar, Hugo in the Tradewinds offer personal, phenomenal service. The food overall is very good. Maid service is quite good as well. The villas themselves are in need of updating and refurbishing. We had a penthouse and beachfront and the patio furniture has been painted and touched up showing signs of age. The cushions are unacceptable, the table on the beach front was cheap plastic and it was chipped, I snagged cover ups and other clothing on the table. Money needs to be spent on new patio furniture period.
The showers are great but water pressure is always hard to control and the bathroom is easily flooded creating a slip and fall issue. With all of the water the tub fills up faster than it can drain, not very pleasant. Some of the kitchen appliances were original. The dishwasher in the beachfront unit was functional but the racking was broken.
The sliding glass doors needed repair and the maintenance staff was efficient but were unable to fix the issues.
There are many other issues that lend itself to updating.
Bottom line, the staff makes the Royal Islander but without updating, its appeal will continue to wan and owners and renters alike will become increasingly unhappy.

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank msk19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

the staff keep the property in tip top shape and are very friendly
and competent.the suites are gorgeous--the food is terrific and
the waiters are very willing to work with you on substitutions,
it was a terrific vacation.

Room Tip: all have great views.and of course listening to the ocean all night is a terrific memory. you wont...
See more room tips
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank drudol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013 via mobile

We spent a week at the Royal Islander, which is a time-share in Cancun. We got a 2 bed 2 bath suite, which was very spacious and comfortable, if a little dated. The staff is very friendly, and all English-speaking if that matters to you. We had access to amenities at all the 'Royal' resorts along the strip. It's about a 20 minute bus ride to the edge of the action in the city, and about 40 minutes into the city proper. Faster by car or taxi. Nice place, I'd return.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank K_Christe1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

Let me start by saying I mostly used the room to shower and sleep. But while I was there I thought the room was great, clean and well maintained and the staff all work hard to make sure the property is as well. They also are friendly and have a company on site to help you book things to do. I had a view of the pool and ocean but getting to both was a bit of a hassle but the royal islander is part of a number of resorts by the same company and the newer properties have easier access but overall the extra steps to the beach didn't ruin my stay. If I had to have one negative I think the food could have been better, but I think they try to appeal to the masses with more American tastes and again it wasn't bad but I was hoping for authentic, (I know silly thinking for a resort) also it is a timeshare but it's easy to say no to the offer of a free breakfast in exchange for listening to the pitch. Overall great vacation and I would definitely stay there again.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Truvhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Islander All Suites Resort, responded to this reviewResponded November 28, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.2 mi away
Emporio Cancun
Emporio Cancun
#46 of 177 in Cancun
2,129 reviews
5.0 mi away
Fiesta Americana Villas Cancun
4.9 mi away
Krystal Grand Punta Cancun
Show Prices
Show Prices
Show Prices
4.8 mi away
Beachscape Kin Ha Villas & Suites
0.1 mi away
The Royal Caribbean
The Royal Caribbean
#36 of 177 in Cancun
2,153 reviews
1.2 mi away
Marriott Cancun Resort
Marriott Cancun Resort
#14 of 177 in Cancun
4,072 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Islander All Suites Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#26 Spa Hotel in Cancun
#29 Top resorts Hotel in Cancun
#31 On the Beach Hotel in Cancun
Price Range: $117 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Agoda, Hotels.com, TripOnline SA, Cancelon, Hotwire, Evoline ltd, HotelQuickly and getaroom.com so you can book your The Royal Islander All Suites Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing