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“Muy Bueno!”

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The Royal Islander All Suites Resort
Ranked #34 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Muy Bueno!”
Reviewed April 25, 2008

This was our first time to Cancun although several of our friends have been there many times. The Royal Islander was one of the resorts that was recommended. We were not disappointed! We were there seven days, the service and the people were fantastic. From the moment that we checked in until we left everything was great. We also visited the other two resorts next door, the Caribbean and the Mayan. The food was excellent on all of them and plenty of swimming pools to swim around in and relax. We took a shuttle bus to the Royal Sands and Hacienda Sasil “what a fantastic Caribbean Show” and great buffet. We also manage to do site seeing to X-caret, Chichen Itza, Tulum, Xel-Ha and shopping. I would highly recommend any of the Royal resorts to any one that likes to be treated Royalty. The only regret is that our vacation ended too soon. We are planning on going back next year!

  • Liked — everything was great, great people very friendly.
  • Disliked — Nothing
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank golfito1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Chicago
Level Contributor
158 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 6, 2008

We stayed at the Islander for 10 days. Several items from other reviews deserve emphasis. Things are compartmentalized in that everyone has their own job and they try hard and do their jobs well. It was really helpful to be with some people who are experienced in the way of things there to guide us through the less obvious foibles of the system.

The water was rough and opportunities for ocean swimming were limited. The beach is narrow but that is mother nature.

We thought the food could have been better for the money except for the breakfast buffet which was a real treat. We found ourselves having about a 10:30 breakfast and skipping lunch. The Captain's Cove, as stated elsewhere, was really terrific. No one mentioned the open bar on Sundays - we managed to hit those twice.

We tried the Shrimp Bucket down the street and not affiliated with the Islander. It was about the price of Captain's Cove and not nearly as good.

We took Tulum and Chichen Itza tours and really enjoyed them. Very well run and well guided. We liked the variety of tours where you could do a half or a whole day.

The key card that is also a universal charge card within the Royal Resort family was a great convenience and there were no problems with the bill. You are given the check in both pesos and US dollars but the final bill is in pesos. It took me nine days to figure out that I should do each check and tip in pesos and not worry about the currency conversion each and every time.

  • Liked — The very pleasant deck and the full kitchen.
  • Disliked — Lack of an open-air palapa for dining.
  • Stayed March 2008, traveled with friends
    • Value
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    • Business service (e.g., internet access)
Helpful?
4 Thank Willco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, CT
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2008

We just returned from the Royal Islander. We spent two weeks again this year and found that the excellence that is the hallmark of the Royal Resorts seems to only be surpassed each year we travel there.

The rooms are immaculate, the food is superb (and we felt reasonably priced) and the pool area and grounds were very well maintained.

The weather didn't hurt the enjoyment of our trip, either. It rained a total of 1/2 hour during one day (it showered overnight a few nights) in the 14 days we were there.

We are true, blue members of the Royal Resorts and for good reason. They give new meaning to 5 Star quality.

  • Liked — It is truly a 5 Star Resort...food, grounds, service are all the very best.
  • Disliked — The beach erosion detracts a bit, but it didn't prevent us from enjoying the beach.
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
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    • Business service (e.g., internet access)
Helpful?
4 Thank cancundave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2008

hi folks! i had the best time at the royalislander! is was wonderful. last year i went there with my two best friends it was unbelievable. The food and weather were jsut great! even the drinks too; ). the best advice i have for eveyone is to pick to pick royalislander cancun or your next vacation you will have the time of your life!.
thanks

  • Stayed June 2007
    • Value
    • Check in / front desk
Helpful?
2 Thank hellobuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2008

We went to get away from the cold weather and had a wonderful time. The Condo's are great, we traveled with 2 teenagers and we each had our own bedrooms so they could sleep away the morning. The pool was not heated and the water was cold. We sunned but could not enjoy the pool. The staff was very helpful. The resturants they had were excellent. The people at the complex were very friendly. It was very nice to have a grocery store on site to purchase food that we had - we ate breakfast and lunch in then went out in the evening. The property is very quiet at night. At 9-10:00 in the evening there was no activity.
The resturant across the street - Captains Cove was great.

  • Liked — All the space
  • Disliked — pool too cold
  • Stayed February 2005, traveled with family
    • Value
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Helpful?
7 Thank LizzieChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 25, 2007

I own a villa at the Islander week 49 but split it up so I could get 2 weeks. Stayed beachfront 2nd floor the first week then in the lockoff portion of my own villa the 2nd week.

Beach: When we first arrived there were alot of rocks. Worse than this time last year. We had high winds the beginning of the week and by the end of the 1st week we could not find any spot infront of any of the tri royals to get into the ocean. In fact we tried to walk from the tri royals to the Royal Sands and there were sections of the beach with no sand at all, just a high drop off from the resort property to where the rocks started. These were not infront of the royals themselves. The royal sands beach was in decent shape so we swam there most of the 1st week. 2nd week the winds were calmer and coming in from the north west and alot of the sand came back. So we were able to swim infront of the tri royals. They also put up alot more palapas infront of the tri royals since they had alot of umbrellas up previously rather than the palapas themselves.

Food: Bought groceries from Walmart so we ate in the villa most of the time. Although we had burgers beachfront once, ate at the Royal Mayan Palapa outdoor restaurant and Captains cove. All were good although Captains Cove is fantastic. Had a wonderful sunset as well.

Activities: DId the Sea Life tour at Dolphin Discover south of Cancun so we swam with Dolphins, Sea Lions and Manatees. Great experience and they had a promotion online during December so we got a super good price almost the same as just swimming with the dolphins. Also did horse back riding at Loma Bonita. I do not recomend this. We have rode horses several times before and these one were not well trained. They followed too closely and even if you tried to keep the space between the horses they didn't listen. Several of them when we got down to the beach decided to role over on their sides in the sand while people were still on them. Hubby's horse kept trying to bite the other horses causing several including mine to buck. The ride in the ocean bareback was nice though. Definately only experienced people who know how to control horses when they are listening would not feel anxious on the horses.

Weather: We only had about 2 days out of the 15 where we had some rain. It was as low as 78 during the day all the way up to 86. Much better than this time last year which pretty much rained continually.

Overall great vacation, just wished the beaches were doing better.

  • Liked — big balcony and kitchen
  • Disliked — lack of color in villa
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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Helpful?
14 Thank jenlscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 19, 2007

We stayed at the Royal islander from Aug 11th to Aug 18th 2007 and we loved this place! We got a 2 bedroom/2 baths, full living room, dining area unit with full kitchen! We were only 2 adults and a 12 year old and this was plenty of space. The best part was that our room was on the 4th floor with full ocean view! When we turned on our beds (even without getting out of bed!), the first thing we saw was the blue ocean! The balcony was so big and wonderful to sit and watch the ocean in the morning or hear the waves at night. The beach was a bit rough compared to some other carribean islands but it was still beautiful. The staff were super friendly (even if they didn't speak English) and we were well taken care of. We didn't rent a car and we did well without it since there was excellent bus service right in front of the hotel and it was very inexpensive. We did Xcaret, Chichenitza and some other local tours. I would definitely recommend this place for anyone. The pool is clean, the facilities are impeccable, the views are breathtaking. Most of all, people were most hospitable and friendly compared to all the other carribean islands I have visited.

  • Liked — Location, right on the beach!
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank rkramadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Islander All Suites Resort

Property: The Royal Islander All Suites Resort
Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#27 Spa Hotel in Cancun
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

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