Though we enjoyed our stay, we are not planning on returning to this resort.
My sisters and I travelled to Mexico for the first time November 2012. After reading several reviews of Riu Caribe on Trip Advisor, we decided to book our stay with them. We called twice in advance to ask for rooms together and were told that arrangements would be made. Unfortunately when we arrived late in the evening our rooms were not even on the same hall. The gentleman checking us in was very kind and found rooms a few doors apart on the second floor near the atrium. We stayed in those rooms for only two nights. Every other night or so a performer would stand in the atrium and perform with a microphone and full accompaniment. The amplified base made it so that we could hear and feel the sound all the way in our rooms, though the music stopped around 11 pm. When we asked for rooms away from the noise we were give seventh floor, ocean view rooms (an upgrade) at no additional cost.
The service at the Riu was by far my favorite part of our stay! The wait staff, check-in attendants and cleaning staff were all very accommodating. The hotel staff decorated our room very nicely for my sisters birthday! The also made an extra trip to clean our room late in the evening after I had been sick.
The food was average and repetitive. It was also rather institutional in taste and quality. The specialty Asian restaurant was tasty but not impressive. The Steak house had a very nice atmosphere and the staff was fantastic, but the food was average again. The Mexican restaurant was a thoroughly unenjoyable experience. The maitre'd told us to go and change before we could keep our reservation. When told we had no formal clothes they grudgingly seated us. The embarrassment of the situation was not eased by the fact that they did not speak English very well. The formality of this setting seemed unnecessary when we discovered that the food there was of no better quality then the food served in the rest of the resort.
The beachfront was lovely if not somewhat crowded. My only complaint would be that we could hardly find a place outside where we were free from the smell of cigarette smoke.
The mattresses are a bit hard. I had no trouble sleeping!
The Massage therapist and quality of massage were both excellent.
- Official Description (provided by the hotel):
- Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
- Reservation Options:
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- Also Known As:
- Gran Caribe Real Cancun
- Grand Caribe Cancun
- Grand Caribe Real Cancun
- Riu Caribe Resort Cancun
- Riu Caribe Cancun Mexico
- Riu Caribe Mexico