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“Why wouldn't you GP a give 5 star review”

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #54 of 182 Hotels in Cancun
Glasgow
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Why wouldn't you GP a give 5 star review”
5 of 5 bubbles Reviewed August 26, 2014

Once again amazing!!
Returned again this August 09 - 24 for 2 weeks. Can't fault this hotel or my entire holiday from start to finish.

We where upgraded to ocean view free of charge. Room was lovely 438. Had free wifi from sandols because we where so close BONUS! We stayed in more than last time and boy I'm glad we did the sixties was jumping mostly every night as well as the tiki bar. Our night out where a lot of fun though too we went to palazzo for the first time and was really good. Mandala beach party, daddy o, la vaquita and the city.

The bar men, waiters and beach waitresses didn't out a foot wrong. Always ready with another drink for u. Fredy in the sixties bar even brought me and my cousin in a dominoes pizza one night and another night made us a cocktail inside a pineapple, not to mention fermin and fonzy in the tiki bar made us a penguin/owl looking coconut cocktail during the day.

The entertainment staff had slightly changed this year with some new additions such as Alex and Ulysses both always up for a good time and partied mostly every night. The shows where brilliant with new additions to the dancers aswell. Really enjoyed them, was even treated to the premiere of the moulin rouge show they had been working on for 6 weeks, credit especially to Denise, she puts so much hard work into making the shows as well as all the other dancers.

The pool party was fun and they even bring in a donkey to get souvenir photos with .... I couldn't resist. My cousin who is a midwife also helped deliver turtle eggs one season.. The first of the season how amazing!!!

I hope my review will help you in your decision to stay at this wonderful hotel. Don't be put off by bad reviews this hotel was and is still amazing. Glad I spent my 2 week summer holiday here!

Muchos gracias,
Stacey & Clara

Xxx

Room Tip: Ocean view - even number High floor Nearer right side for wifi from the sandols
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  • Stayed August 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
15 Thank Stacey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 29, 2014
Dear Stacey & Clara,

Thank you for choosing once more the Golden Parnassus Resort & Spa, it has been a true pleasure to welcome you back home. We appreciate your kind comments and wonderful review, it is true that we all work hard to provide you a golden vacation experience.

We are so glad to know that you truly enjoyed of a fun vacation, our entertainment team puts a big effort into making you have a good time during day and evening, and we also enjoy learning that our staff was beyond your expectations providing personalized service.

We hope to have you back for another two weeks in paradise the next summer.

Greetings,
Maru Reyes
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5,843 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,108)
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Rhode Island
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 23, 2014

Stayed 8/8/14 through 8/16/14 and could not have had a better time. Traveled with wife, two sisters and their husbands for my 50th birthday. All 5 restaurants were excellent, the staff especially Roger in Pier 12, Oscar in the Paradise, Janeth, Ulysses on the entertainment staff, Fermin and Gabrielle at the beach bar could not do enough for you. AC in the room was cold, very nice after a day in the sun. Beds were cozy, pillows fluffy. Mary Ann and Eric in Customer Relations were great as far as welcoming you and answering any questions about the town or hotel. Carlos in the Ole Barn was great as a waiter also, played a funny prank on me for my 50th. Weather was great, 90-92 and sunny every day. Nice and quiet on the beach, no problem with chairs in either place. Ocean water was warm and super salty. Strong undertow. Pool was very warm also.

I would go back again with no problem. If I had to make a suggestion it would be to get HD TV's and improve the WI-FI quality.

Room Tip: High floor, lagoon side for sunset, opposite end of lobby bar.
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  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank PandaBonJovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 29, 2014
Dear PandaBonJovi,

First of all, I would like to congratulate you on your birthday, the best is yet to come!

It is a pleasure to learn that you had a memorable birthday celebration in a comfortable accommodation with personalized service, as well that you enjoyed the 5 restaurants that we have to offer, each one with different type of cuisine to cater all tastes.

Your feedback is greatly appreciated, rest assured that it will be taken into consideration.
We hope to welcome you back again on your next birthday.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 21, 2014 via mobile

During late 2013 & the first few months of 2014, whilst desperately searching the entire world for the perfect Honeymoon days and nights on end, we didn't know where to go. The general concerns were things such as: What if we didn't like it!? What if we were bored? What if the food was bad?... it ended up getting so close to the actual wedding that I discussed it with my Husband and we decided to go to the Golden Parnassus for our first holiday as a married couple. I visited this hotel with my family in 2010 and I know it's such a special place, but most importantly I knew that it'd be perfect.

I'll keep this short & sweet, cut to the chase. In a nut shell: This place is excellent.

The food, fresh and good quality. Breakfast buffet with any food you could desire. A smaller hotel, so they can deliver a more personal service, it's nice. Lunch is buffet or seafood/pasta restaurant. A la carte dinners nightly, no bookings needed! What a great treat. Husband loved it & he's a fuss pot ;) There is a Steak restaurant, fish & pasta restaurant, Japanese & sushi restaurant, European (posh nosh) & 24 hour snack bar with chef.... Tasty burger or cheese nachos! Plus room service is include in your package as standard, if you need it!
Drinks get a thumbs up too.. Shots, cocktails, beer, juices. All unlimited.
Room is comfortable. You're not living there, just sleeping and showering &those facilities are excellent, clean. Nothing to complain about.
ALL the staff work so hard and are lovely. An asset to the hotel. Bar staff, reception, waiters (we loved Juan, who deserves a special mention!!) And entertainment staff... But not forgetting also cleaners, porters, kitchen staff, security!! Everyone!!
The beach is stunning. The town is a 2 min (1$ pp each way) bus ride or 15 min walk away.
Nights out are excellent. Always feel safe. Lots of options. Plus Shopping aplenty!!! La Isla mall was our favourite.
Just go and enjoy. Be spoilt. Relax... You're on holiday!





Tip - * Take some trousers and a shirt plus closed in shoes for one of the restaurants.
* Take a reusable thermos type cup if you want a bigger drink, cups provided are fine but I know some people might like a larger drink.
* Entertainment staff are there daily. Join in with activities, they are fun. But not required. Make of the holiday what you want to. You're never made to do anything you don't want to do.
* Pharmacy almost opposite the hotel if you need it.

Stayed July 2014, traveled as a couple
Helpful?
14 Thank Sazzle_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 30, 2014
Dear Sazzle_F,

We are honored for your preference selecting the Golden Parnassus Resort & Spa to spend your honeymoon. It is delightful knowing that your second time at the Resort was as good as the first experience that you remembered.

Our Resort offers 5 restaurants to enjoy different kind of specialties, no reservation is required for any of our restaurants, we’ve found that this is very convenient for our guests.

All of your wonderful comments for our staff are greatly appreciated, our staff is our most valuable asset, and the ones that make your stay memorable, our service distinguishes us from the rest.

Do not hesitate to come back home on your first wedding anniversary, it will be a pleasure attend you.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
109 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed August 20, 2014

most beautiful beach in Cancun, hotel is not big but very friendly staff they know all people in hotel by the names :) amazing animation team -you never be bored because games is every hour, nice drinks, amazing food in restaurants -have stake house, seafood,buffet, snacks and i guess italian. people who come to stay in this hotel coming back for few years because they found right one, its 1 swimming pool-with very hot water in august :( but in evening its cool-so you can swim there in middle of the night. they never close swimming pool-so u can go any time, once in week there pool bbq-very nice food and animation :) one pool bar and beach bar where bartenders always remember your favourite cocktails and keep refilling glasses before you ask them :))) also there have 60x bar which we discovered in end of 2 weeks stay-there always people,drinks,partys, also have teatr where they do show few time in week. i loved this hotel, its not luxury but very nice atmosphere and good people, we went next door -The Secret hotel-there was very pretty inside, but people was boring and very serious -its not what you want to see on holidays, in the evening possible to see biiiig tortillas which coming out from the water to lay their eggs-its very romantic :) rooms is very nice and clean-but need to see few to choice best one, we stayed in 514- amazing sea view -to die for :) you also can go to sister hotel-Great Parnassus,there free bus every hour and its takes around 5 min, there huge hotel-but too many kids, there area for adults only-beutyful view of laguna but very quiet. but its worth to go for dinner -there many different restaurants -if you tired from 5 in Golden Parnassus :) amazing memory , very recommend it. there wi-fi you can get for free next to the secret hotel :)

Room Tip: sea view rooms is amazing, we stay in 514, its was best one
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  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Hani D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 30, 2014
Dear Solnishko A,

Thank you for sharing with us your recent experience at the Golden Parnassus Resort & Spa, we are so glad to know that you truly enjoyed your two week stay in the Resort.

Being a small Resort gives us the opportunity to know to each one of our guests in order to provide personalized service, this is one of the many reasons why a long list of guests keep coming year after year making of the Golden Parnassus their home away from home.

Golden Parnassus has joined the Sea Turtle Protection program, during the egg-lay season, we help the turtles to lay their eggs, once they’re done help them back to the ocean and protect their nests, when the baby turtles are born we release them to the ocean, guests are welcome to participate in this activity which is an experience of a lifetime.

We are honored with your recommendation, and we really hope to have you back in a near future for another amazing vacation.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosemont, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

Had a wonderful long weekend at the Golden Parnassus. Pool and beach are beautiful beyond words. The staff and service was exceptional. One minor challenge with a leak in our room, but who is in their room with a beautiful beach to spend the day on?! Will definitely be back. Thank you to the entire team for a wonderful getaway!

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank stephenmerlin007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 30, 2014
Dear Sarah O,

Thank you for staying at the Golden Parnassus Resort & Spa, we are so glad to know that you truly enjoyed your getaway to the Resort even with that minor gripe, which I appreciate you to bring to my attention so we can prevent that it occurs in the future.

It will be our pleasure welcome you back to your new home in Cancun.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 19, 2014

Me and my girlfriend stayed there for 2 weeks and liked the look of the hotel from the word go. It was a lovely looking reception and the staff came across friendly from the moment we arrived. We was given room 201. From the moment we opened the door we was hit with a very strong musty smell which came from the wardrobe. My nose is broke so it didn't bother me but she did not like it but she doesn't like to moan so we accepted it. But this meant that we had to keep our clothes laid out on our spare bed instead of hanging them up. The rest of the room was quiet nice and the bed was comfortable but the headboard was felt like fraid string.
The entertainment team were friendly and always tried to get people involved in the activities like the daily quizzes, water volleyball, tequila volleyball and the beer pong in the pool as well as other activities. But when it came to the nightly entertainment that does leave a lot to be desired. It was poor miming with average dance moves to different shows each night. Monday was grease, Tuesday was golden decades which they would perform a song from each decade form the 50s to modern day with loads of american adverts from that decade. After the Tuesday we took a pass on the rest apart from the pool BBQ which was a good laugh.
The food was nice but it was the same thing everyday so can get tiring after a little while. They have 4 dinner restaurants and a pool snack bar which is open till 6am offering burgers and the usual options. The only restaurant that has a dress code is the Chinese restaurant in which you have to wear trousers, shoes and shirt but the others you can wear what ever you wish.
The bar staff were all top notch and could not fault a single member of that team. They will serve you whatever you wish at the drop of a hat. Gaby the pool waitress was a complete legend and was really friendly and always has a smile on her face. Also Freddy in sixties is a really good barmen who always remembers your drink and is a good person to chat to when he has the chance, the staff in the Paradise restaurant (buffet bar) were also friendly making you feel welcome and were there with a refill before you even finished!!!
The wifi that was advertised within the hotel we couldn't access in the room and the only places that we could get the best signal was in the lobby or by the pool area, other than using the pcs that were in the lobby area.
The hotel could do with a small re-vamp as compared to the hotels either side it did look dated.

Room Tip: try and get room higher than the 3rd floor as below there the view is of a building site on the righ...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank shauncox1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, August 30, 2014
Dear shauncox1982,

Thank you for staying at the Golden Parnassus Resort & Spa.

On behalf of all the staff I would like to thank you for your kind comments for our work, learning that our service was beyond your expectations is our best reward.

Here at the Golden Parnassus we have 5 restaurants to offer, all of them with different type of food, in addition, our guests can use our free shuttle to our sister Resort, the Great Parnassus where you can enjoy of their 10 more restaurants to choose.

We also appreciate you to share with us your feedback, we will work on those opportunity areas that you mention. It’s important let you know that the Resort receives continuous maintenance and cleaning to have it impeccable for our guests.

We will be grateful to have the opportunity to serve you again and this time provide you our real five star experience.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

First visit to Mexico, and it definately wont be my last.
Loved this hotel, the staff cannot do enough for you, food was excellent, lots of different choices. The beach is the best ive seen, loved waking up to this for 2 weeks, was really sad to leave.
All resturants were lovely, my favourite was the old barn.
Loved the cocktails, 'bob marley' was my favourite, bar staff at pool bar could not do enough for you.
Rooms was clean and tidy, we didnt book a sea view, but this did not bother us as we was not in the room most of the day.
Overall stay, excellent, cannot wait to visit again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank Hayleyx9x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, September 1, 2014
Dear Hayleyx9x,

Thank you for choosing the Golden Parnassus Resort & Spa, we are so glad to know that you truly enjoyed your two week stay with us delighting specially The Old Barn, our Steak House with Tex-Mex specialties and its unique décor.

Our lagoon rooms offer breathtaking views to the lagoon, spectacular sunsets are a must to be seen.

It will be a pleasure to welcome you back to your new home in Cancun.

Greetings,
Maru Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Property: Golden Parnassus All Inclusive Resort & Spa Cancun
Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#38 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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