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“Wonderful holiday in an amazing resort” 5 of 5 bubbles
Review of Golden Parnassus All Inclusive Resort & Spa Cancun

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #53 of 181 Hotels in Cancun
Alberta, Canada
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Wonderful holiday in an amazing resort”
5 of 5 bubbles Reviewed February 18, 2014

This was our first trip to Cancun and we had a wonderful time. We've traveled to many other All Inclusive Resorts in Mexico, Jamaica and Panama, but this was by far our favorite.

Room: We stayed in a club room and it was lovely. Everything worked and was very clean. We even got some lovely towel animals. Never lacked for towels, water or beer in the room. The jacuzzi tub was fantastic - used it just about every day. We tipped $1/day.

Beach: Spectacular.

Pool: Very nice, but a little small and can get quite crowded later in the afternoon.

Food, Restaurants and Bars: We ate at all the restaurants, buffet and snack bar. Food was very good at all, but Pier 12 was our favorite - really great seafood and pasta. Good selection of quality liquor at all the bars. Not watered down. House wine was ok, but the sparkling wine was really nice. Dancing at the 60s Bar is a lot of fun. DJ will play requests as soon as you ask.

Staff: Everyone, including maids, servers, cooks, bar tenders, front desk and entertainment staff were exceptional. They all should get a raise.

We also walked down the beach to the Great Parnassus every couple of days. It's about 40 minutes south down the beach. The pools are better for swimming and they also have an adult only pool/bar on the second floor which is very nice. We usually ate lunch there. Kind of like a food court but had lots of choices. Same great service.

Overall, we really loved this place and plan on coming back.

Room Tip: Upgrade to a club room.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MrKato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 24, 2014
Dear Mr. Kato,

Thank you for taking the time to share with us your recent experience at the Golden Parnassus Resort & Spa. We are so pleased to know that we could exceed your expectations becoming your favorite Resort.

Our Club room offers a comfortable accommodation with additional benefits in room such as Jacuzzi and mini fridge, as well amenities such as a fruit basket and sparkling wine. In addition you can enjoy of a romantic dinner in room and a ride on a sunset cruise.

Definitely Pier 12 is one of guests’ favorites due to its excellent service, delicious Italian specialties and fresh seafood, all this with a wonderful view to the Caribbean.

It will be our pleasure to welcome you back at your new home in Cancun, the Golden Parnassus.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,096)
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English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed February 18, 2014

To the Management of Golden Parnassus: Your business model of overbooking your more expensive, more desireable Golden resort only to "bump" customers to a less expensive sister accommodation (Great Parnassus) lacks integrity and ethics. I especially feel sorry for your staff members at the Great Parnassus (who are excellent) who have to deal with what looks like a growing number of mislead people. The Great Parnassus is a fine place if you have a family as it caters to kids. The Golden is adult only and much smaller which is a big reason that people choose your resort.

My story is similar to the others that are already posted. We did all that we could do to confirm our group of 12 ahead of the trip (called the hotel, called Sunwing to confirm) but still end up getting bumped. I would suggest people look hard about booking at the Golden Parnassus property. Because you simply don't get what you are promised and you don't get what you pay for.

Your tactics demonstrate short term thinking and lack leadership. Very disappointing.

  • Stayed February 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Vinnyice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, General Manager at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 27, 2014
Dear vinnyice,

I appreciate you to take the time to share with us your feedback. I understand your disagreement and I offer a sincere apology. Trust me, we do not intentionally overbook the Resort, our purpose is not at all to make you feel uncomfortable during your vacation.

When this situation happened we took our responsibility and care of the situation to compensate you with an upgrade to a superior room category and additional VIP amenities at our sister resort Great Parnassus Resort & Spa, which is just 5 minutes away from Golden Parnassus Resort & Spa.

We are sorry you have not a good experience, we are committed to our clients, nothing is most important than keeping their trust, so we really hope you give us the opportunity to welcome you again soon and offer you the great experience you expected from us.

Kind regards,
Michelle De Void
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Glendale, Arizona
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed February 18, 2014

We booked the Golden Parnassus with 6 other couples coming from various areas of the US. When we got to the Golden, they told us it was overbooked and they were gong to send us to the sister hotel (Great Parnassus) for the first 2 nights of our 7 day stay. The Golden is Adults only, while the Great has lots of kids. We booked the Golden because we didnt want to be around a bunch of kids on our vacation, however after an hour and a half of discussing with the staff that we booked the hotel over 6 months ago, they still sent us to the other hotel along with about 25 other couples. Apparantly this is normal procedure for them, they do it all the time.

Room Tip: IF you choose the ocean view room, you might get a view of the roof, or the lagoon as opposed to the...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, General Manager at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 27, 2014
Dear Eric M,

Thank you for sharing with us your feedback. Just to be clear, we don’t intentionally overbook the Resort, however, during high season it could happen.

In all cases we take care of the situation where you can choose to use the installations of the Great Parnassus Resort & Spa as this resort has an exclusive adult only section completely separated of the kids section; that includes a pool with two outdoor Jacuzzis and 2 bars in a relaxing environment, as well the resort offers 2 restaurants and rooms exclusive for adults ; or you can take advantage of using the facilities and restaurants all day long of the Golden Parnassus Resort & Spa as we offer round trip transportation no charge.

We pretty much hope to have the opportunity to serve you again to prove you our real golden vacation experience.

Kind regards,
Michelle De Void
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Our kids are 18, 21 & 22, we had two rooms for a week over the Christmas holiday. The Golden Parnassus (Not to be confused with the Great Parnassus) is a medium size resort. Our rooms were on the 5th floor facing the ocean.
The hotel was one of the older in the area but very nice and well kept. Their were 5 restaurants available with all having different but very good food. The breakfast / lunch place was a favorite due to the people and food. Great energetic staff.
The pool and beach were clean with plenty of chairs and bars on both the beach and pool area. They had several young guys that were the social directors putting together volleyball, soccer and misc. games.
Our kids loved the place and want to go their every year, we had a great time as well. If you have young kids, go to the Great Parnassus. Otherwise, this is a fun and relaxing place with a great staff.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dsimpson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 24, 2014
Dear dsimpson2013,

We are glad to know thta you had a great Christmas vacation at the GoldenParnassus Resort & Spa. Being an smaller resort gives us the opportunity to know our guests and provide a personalized service that distinguishes us.

All of our guests truly enjoy our beach location, as we are located in white sands and crystal waters. For our youngest guests and young’s of spirit we have an energetic entertainment crew organizing sports and activities during the day.

It will be our pleasure to welcome you back and know that the Resort has turned into your home away from home.

Greetings,
Maru Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

This was our first time at the Golden Parnassus. We went with two other couples & were very concerned about the bait & switch issues we were reading about after are tripped was booked. Luckily we were able to stay at the adult only resort. Our biggest complaint is the fact we booked the trip for three rooms at the same time & paid the same rate, yet two couples received rooms on the 6th floor with king beds & whirlpools. While we received just a room with two double beds on the 5th floor. The lighting in the bathroom is poor so had to get ready near the balcony doors with natural light.

Food: Pier 12 is ok, Shangra La was yummy, Old Barn is the best, we ate their the most. Breakfast at the Paradise was wonderful each morning. Love the Breeze nachos, cheeseburgers & fries. Always open & laid back and the cook worked like crazy even with rude patrons & still smiled! We did not try Sumo.

Pool/beach: great!! Love that the bathroom was constantly kept clean. The wait staff was wonderful thanks Gabby!!!!

Resort: Could use updates but overall was perfect. Small & convienent. Sixtie's bar was fun.

The BEST part is the entertainment staff!! Without them this resort would be blah! They all remember your name, keep you involved in all the activities. The all work their butts off all day!! They perform terrific shows each night in the Galaxy theater. Loved them every night! Thank you to Denise, Israel, Ulyssis, & Alex for making our trip so memorable. Carlos & Denise plus the others made the shows fun & entertaining. The entertainment staff would be the #1 reason my friends & I return. They are the 'Golden' in Golden Parnassus.
*Idaho

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank rowdy1ID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 24, 2014
Dear rowdy1lD,

Thnak you for staying at the Golden Parnassus Resort & Spa. It’s always a pleasure to know that we could live up to your expectations providing you a pleasant and fun vacation.

Our room accommodation depends on the availability that we have at the Resort, the beds, floors and all of the requests are subject to availability, that is why your friends got a room upgrade, as you know we were fully booked at the time of your stay.

We appreciate your wonderful comments for our staff, they truly are Gold to us, we take pride for them as we know that their personalized service is what turns your vacation into a golden experience.

We hope to have the opportunity to welcome you back and have the pleasure to attend you once more.

Greetings,
Maru Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

This is a very popular place for adults, and for good reason. Great variety of restaurants, easy access to everything, and fun activities all day around the pool and beach, or you can just relax. We had a great time! The room and bath were recently remodeled, no mildew smell. We got a table right away at each restaurant, and always found chairs by the pool. Tip: get up early to put your towels on chairs next to umbrellas. You will want some shade, trust me. The staff is great, the food is very good, and best of all...no kids! Warning: Make sure you book through a service like Apple or Funjet. We witnessed some very angry travelers who were shuttled to the huge sister hotel because this one does overbook. They won't move you though if you go with a travel service. The sister hotel (Great Parnassus) is huge and impersonal, crawling with kids. We visited it for a nice meal at the french restaurant (which was adult only) but then shuttled back right away.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank carney33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, February 24, 2014
Dear carney33,

Thank you for choosing the Golden Parnassus Resort & Spa, we also appreciate you to share with us your feedback of your recent stay at the Resort.

We have recently done some renewals to the rooms, as we have mentioned before we continuously work on the maintenance of the Resort to keep our quality standards.

All of our guests find really convenient the fact that we don’t use reservations for our restaurants as this gives them the opportunity to try them all and have dinner whenever they feel like to.

Do not hesitate to come back to the Golden Parnassus to spend another awesome vacation in Cancun.

Greetings,
Maru Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 15, 2014

We arrived on Saturday Feb 2014 and after waiting and being passed to several people were told they were completely full with groups and we were going to get an "upgrade" at the Great Parnassus. This was our 3rd visit to the Golden and would never had wanted to stay at the Great. We met 4 couples that had the same experience and ended up at the Great. We were also told they were expecting us at the Great, that was untrue, we had to fight over there also.

This is a serious problem that they overbook to fill a huge 12 story resort that is never full.
They can BOOK a reservation but can they HOLD and HONOR a reservation. I would not risk it ....it is not worth the chance when there are many other options!!!!!!

I recommend going wher you won't waste your vacation time in a resort that you didn't chose.

Stayed February 2014, traveled as a couple
Helpful?
6 Thank wkio4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Property: Golden Parnassus All Inclusive Resort & Spa Cancun
Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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