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“Great Vacation!” 4 of 5 bubbles
Review of Golden Parnassus All Inclusive Resort & Spa Cancun

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #53 of 181 Hotels in Cancun
Maquoketa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Vacation!”
4 of 5 bubbles Reviewed March 14, 2013

It was our 1st time to this resort and 2nd time to Cancun. Was there Feb. 13-20. Weather was good. Few days were cloudy and breezy. Ocean was always rough. Beach was beautiful! We had room 115 bottom floor, lagoon side. View of parking lot and tennis courts.We didn't complain, was close to everything and never heard much noise from lobby.Beds were confortable even tho somewhat short. Food was good, great part was not having to reserve a time to go eat.Drinks were good, we took big mugs and drank out of.We only left 3 times, took bus to downtown, a mall, and to the ferry that took us over to Isla Mujeres. That was a great day.Rented a golf cart and drove around the island. The rest of the time we relaxed around the pool and ocean.Bartenders,waitresses,food servers,room maids were all great.Place was well kept. Wish would of been more tropical flowers around, too bad had no wifi in rooms unless payed for it(we did pick it up every am near the pool from Sandos), pool was some what cool, not very deep and only one set of steps to get into pool safely.Hot tub was never hot.Wish our room had a refriderator. We did tip alot.Staff works very hard.I think we would go back, not sure when cause we like to see and do different things.Maybe Jamaica next! In all we were very happy and didn't want to go home.Next trip needs to be longer.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kgomb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Chicago, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed March 14, 2013

We were supposed to stay at the Golden Parnassus, but when we arrived (around 2:00p -- before check-in time), we were told they were oversold and we would have to go to the Great Parnassus. Our only other choice was to have a downgrade to the type of room we reserved. We were two adults and wanted the adults only atmosphere. We talked with 3 other couples who were put in the same position. They purposely overbook the rooms there and then send you to the "sister resort". At the Great Parnassus they didn't have a room for us until 5:00p, and that was only when we kept bothering them at the front desk. We will never book this resort again. I work in the travel industry and plan to tell everyone I know about the bait and switch.

Room Tip: Book somewhere else!
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  • Stayed February 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank BJenkins_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

After reading the reviews this inspired my wife and i to visit this hotel. Flying from London we were opened minded as we have travelled around the world, we are in our mid 40s and still enjoying life. The reception we had was very nice at the hotel the food was of good quality. The room was spacious beds were comfortable new matresses and cleaned every day wi-fi reception can be weak in your bedroom the hotel staff were very helpful the only downside was one of our luggage cases arrived four days later and our holiday rep delivered our case when it was located please do not be put off by some negative reviews on here we had a great time on our holiday just remember to tip the bar staff,waiters and the maids who clean the rooms and worked very hard to provide a good service during our stay. Finally the Shangrala restaurant is a must to visit in the evenings you wont be dissapointed.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed March 13, 2013

I never write reviews about resorts nor do I read them too often... I beleive that you create your own experiences. I sometimes laugh when I occasionnaly read reviews and see some of the petty complaints that are listed... However, I travel a lot and have visited many different destinations. This review is not to complain about the facility itself nor the beach, the maid, servers or bartenders or the food even (which was all wonderful)...striclty to warn you of a horrible experience with the front desk and so-called management of this resort.

We arrived at the resort on Friday at 8:30pm and like many other travellers have said we did not have a room they tried to scam us by making us go to the Great Parnassus... There were 5 adults in our party and we met a party of 4 that was on the same bus as us going to the Golden as well. We did not want to accept this, we paid more to stay at the Golden due to the fact that it was adults-only and it's a much smaller resort and also my mother had stayed here a few years ago and she loved it...

We were treated very badly and lied to for a constant 5 hours. Angel from the front desk laughed in our face and refused any help or to appologize whatsoever. He told us if we weren't happy that we could just sleep in the lobby for our stay!! Finally after a midnight, and countless hours of phone calls to our destination rep, sunwing and our travel agencies, arguing and snotty stares from the front desk, we got our rooms, all 5 of them magically appeared???

Needless to say, we had the wrong room assigments...paid for oceanview got lagoon view. We went back to the front desk the following morning where the so-called manager Antonio and the concierge Maru offered no explanation no appology, actually they were downright rude laughing right at us and smirking. I have never felt so unwelcomed at a resort.

We did try to make the best of our trip regardless but I did put a huge damper on everything. We wasted 2 days of our trip arguing for rooms and our entitled items in our package with Sunwing. Nothing ever came and we were denied most aspects of our upgraded package.

This resort is very nice and the food is very good. The servers and bartenders are very nice, friendly and helpful, these are the people that make this resort so enjoyable. Even the entertainment staff was coming to check up on us during our stay to see how things were going, because some of them had witnessed how poorly we were treated upon arrival. Nobody from management or the front desk ever acknowledged us during our stay or asked us if things had improved. The management and front desk needs to learn some customer service tips from their underpaid workers on how to make people feel comfortable and welcomed at their resort...

Needless to say, I will never returned to this resort because of the management and front desk staff. Like a previous traveller mentionned, I as well wish I could have recorded how we were treated and spoken to by Angel, Antonio and Maru. Very disgusted!!!

Room Tip: Go to a different resort if you want to be guaranteed a room!!
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
7 Thank mexicogirl111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed March 13, 2013

We have stayed at Golden Parnassus for 14 years as a mother daughter vacation. Upon arriving we were informed that Orbitz over booked and would be sent down to Great Parnassus. After arguing with manager that we paid to stay here because no children and no spring breakers,we were told no rooms available. This happened 1 year when we arrived,went after fighting because we were exhausted ,met 7:00 am with manager @ that time and he not only appologized ,but also as compensation gave us a free week for 2 for the following year. They accomidated that free stay and we had to pay for our flights only. There were many others while in the lobby that arrived and the same thing was done to them. You work hard and finally get a week vacation and upon arrival which should be a relaxed time was far from it. What a way to start a vacation having to argue for something written and paid for in full.So now because of this we will no longer be going to Mexico. Thanks a lot Golden Parnassus Spa for treating us with little to no respect. We are also very generous with tipping and have made so many friends that work there or own stores within. How would you feel if you made Hotel arrangements and get there and they send you to another hotel ? Disgusted beyond belief and so angry after all these years. NEVER AGAIN! There are too many other places in the Caribbean we can go to. Will be writing and telling everyone to stay away ,just so you don't have to go through this.

Room Tip: Golden Parnassus Spa is not recommended after staying there for 14 years!! Stay away unless you want...
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  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank 31Fisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed March 12, 2013

You can't reverse a bad vacation and for our first time to Mexico it was terrible! We wanted to vacation away from our children so we booked an adult only hotel and upon check in we were bumped to their sister hotel, a family resort.
We were promised a shuttle to travel back and forth whenever we wanted, an upgraded room, romantic dinner in our room, Free couples massage...NON of those things happened. In fact when we questioned when we would receive our upgrades the staff simple said they didn't know what we were talking about. Yet when I called expedia to get a refund the hotel told the expedia rep that we were being given upgrades to switch hotels. Needless to say no refund no upgrades an a week of screaming kids...Very unhappy and will never book here again or use expedia

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Trjas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

My boyfriend and I went for a long weekend Feb 28 - March 3, 2013 and would recommend the Golden Parn to anyone.

Food - Good. We only had one 'eh' meal which was at the Japanese restaurant.. which lets face it, is a gamble anyways being in Mexico.They had a late night spot that served burgers, nachos, guacamole, french fries which was awesome every night after having drinks at the bar until 2am. Their top restaurant Shangri-la was awesome!! We also enjoyed the Breeze aka their buffet for breakfast and lunch.

Resort - the rooms were VERY CLEAN!! The only thing we found was that we were a bit cold because of the chilly weather and the bed only had one sheet with the coverlet being more of a heavy sheet instead of a comforter -- but we understand that it's usually not as cold most likely having no need for heavier bedding. There were a lot of people that vacation there annually because the staff new many people by name which was nice to see. The resort was small but it was great because the service was outstanding.

Pool - beautiful and super clean. Only one though.

Beach - was gorgeous. The tiki bar on the beach with swings for seats was my favorite. They also had beach volleyball every day.

Room Tip: Absolutely go with an ocean view room, it makes your stay. However, keep in mind, you will be on the...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jlub2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Property: Golden Parnassus All Inclusive Resort & Spa Cancun
Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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