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“Great information” 4 of 5 bubbles
Review of Occidental Costa Cancun

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Occidental Costa Cancun
Ranked #45 of 181 Hotels in Cancun
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great information”
4 of 5 bubbles Reviewed March 5, 2014

I am planning to go to Cancun for couple of days as an extended business trip.
Barcelo Costa Cancun sounds like it will be a choice as it has great reviews

Can I contact anyone directly at the hotel to have special arrangements made.

Thanks

Stayed March 2014, traveled with family
Helpful?
1 Thank Dazzle5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASIST DIR BARCE... C, Asistente de Gerencia at Occidental Costa Cancun, responded to this review, March 6, 2014
Dear Dazzle 5,

Thank you for the trust in visiting Barceló Costa Cancún .

You can contact our reservations manager at: costacancun@barcelo.com

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,670 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (548)
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English first
Cottage Grove, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 4, 2014

The property was clean and well kept (servicing of the room was done very late in the day on our floor and a couple days we only ended up with towels), staff was very nice and friendly. The property is small as is the beach and the pool area is nice and clean. No swim up bar but pool side drink service is awesome.

Evenings are a bit loud as the entertainment is in the courtyard and the bus to go to the discos left from just outside the hotel. Not really a big deal.

If we had one complaint it would be the food, not bad but not great (although the Mexican Lindo restaurant was fabulous). The buffet food was oddly laid out and poorly organized, again not bad, just not great.

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Aimee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, March 5, 2014
Dear Aimee A

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2014

My friend and I just got back from Cancun and had a great time staying at the Barceló Costa Cancun Hotel. The staff were awesome especially Rodrigo Cortez and Sandra Cruz. They both were very friendly and nice and the service from them was excellent. Sondra provided us service at the pool very quickly and always made sure that we had what was needed while we enjoying time by the pool. Rodrigo always made sure we had food and drinks and always had a smile and it was nice that he spoke English because I don't speak Spanish very well so he knew exactly what we needed. I would like to see Barcelo offer more than one type of Mexican beers for inclusive vacationers. We would come back and stay at this hotel again because our time spent was fun and enjoyed all that Barceló Costa Cancun has to offer!

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Delfina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, March 4, 2014
Dear Delfina

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

My husband and I just got back from a week long vacation at Barcelo Costa. This was our very 1st vacation anywhere and this hotel exceeded our expectations.

Staff: Every single person we came into contact with during our stay was VERY friendly and helpful. One thing we noticed right away was that everyone seemed to really enjoy what they do and took pride in their jobs. Always greeting everyone who walked by or asking how their vacations were going are just a couple of examples of the interest they took in those staying at their resort. To mention a few specific people Raul and Miguel from the lobby bar were awesome! They always had drinks ready for us even before we were finished our previous one. Whenever we saw them outside the bar they would wave and say hello and it was a great feeling to know they take the time to remember everyone they see in a day. Sandra Cruz was also amazing and put on many miles walking around the pool serving to everyone who was soaking up the sun. She even had it memorized what we had been drinking 2 days before.

Food: We tried out every restaurant at least once. Our only complaint about the food was the portion sizing at the A la Carte restaurants but in the end we were completely satisfied with the buffet and ate there for the majority of our trip. There was so much to choose from and everything tasted great!

Rooms: We had a very nice ocean front room on the 4th floor. The minibar was re-stocked everyday and the room was cleaned to perfection. The housekeepers really do a lot of work! We ran into a couple minor problems RE: the air conditioning and safe in the room(which was our fault) however someone came up to help in both instances right away.

Overall this resort is such a great place. Even though the beach is smaller than some others we could see it was ALWAYS clean and there were tons of places to sit, both in the sun and shade. The entire resort itself was so clean and well maintained all of these people who work here deserve a huge round of applause. We always saw many people working hard to keep it looking its best. Our 1 one major complaint was the Wifi. It was VERY slow, expensive, and didn't work half the time. BUT since most people go on holidays to relax and get away from the everyday use of such things, using the internet was not a priority anyways so it was something we could definitely deal with.

Since this was our first trip we can't say for certain if we will be back to this specific resort again or not but we had an amazing time and will definitely consider it for future vacations.

Room Tip: Ask for an upgrade! It's simple. The oceanfront rooms are amazing and the view is breathtaking!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LenaeS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, March 4, 2014
LenaeS

Thank you so much for sharing your wonderful comments. We are delighted to read that you enjoyed your stay at our hotel.

Also, we want to thank you for your compliments regarding the cleanliness, the service person and person provided. It is good to see you did appreciate the high level of service provided by our staff.

we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanzarote, Spain
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

After what was a very bad start to out holiday due to a long delay with Air Europa, which was badly dealt with and very bad service from the agent we booked the hotel with (they did not warn the hotel of our delay and consequently it was cancelled for no show when we finally arrived), we were delighted to find that the staff at Barceló Costa Cancun were amazing. A big thanks to Ivett Munguía. Undoubtably without her help we would have been out in the street with no where to stay. She moved earth and heaven to help us and her assistance, patience, hard work and good will has not gone unmissed. We had to stay in a different Hotel for one night, but when we finally checked into the Barceló we were relieved and overwhelmed by with the amazing service above all. Thanks also to John (El Jefe). We enjoyed what little time we had left. Good position, very good food and rooms comfortable. I would definately repeat the Hotel and recommend to travellers.

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASIST DIR BARCE... C, Asistente de Gerencia at Occidental Costa Cancun, responded to this review, March 1, 2014
Dear Angela B,

Hope you are doing well.

Thank you for the time you took sharing your comment on tripadvisor. We are glad to read that you enjoyed your stay at Barceló Costa Cancún and that we have met your expectations.
Also, thank you for your compliments regarding the guestroom, the food and the service provided by John and Ivett. We will make sure to share your comment with them.
It will be an honor to serve you again, the next time you are in Cancún.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, Scotland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

We went to barcelo costa on the 11th feb for two weeks first time in cancun x our room was on the 5th floor facing onto pool we had a great view of the sea x beach was big enough no complaints x food was different every day always alot of choice x mexican fish and spanish where good but the albatross was excellent the staff there especially rodger and alberto where amazing x the entertainment staff where great alotvto day those guys work there backsides of for all the guests x enrique ivan angel natasha and the rest x even the girls around the pool getting guests drinks where so good x room where lovely the bed was so comfy x maid cleaned room daily and fridge restocked daily x even the staff at front of hotel where so friendly when i had to get taxis to go for dialysis especially giovani x would recommend this hotel we loved it so much we are going back april 2015 for our honeymoon

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mawelsh43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASIST DIR BARCE... C, Asistente de Gerencia at Occidental Costa Cancun, responded to this review, February 28, 2014
Dear Mawelsh43

Thank you so much for sharing your wonderful comments. We are delighted to read that you had a great vacation with us.

Also, we want to thank you for your compliments regarding the food, cleanliness, service person and person provided. It is good to see you did appreciate the high level of service provided by our staff. They always try to exceed guests expectations. Ivan, Angel and Natasha will be very happy to see their names published.

It will be an honor to serve you again the next time you are in Cancún.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 27, 2014 via mobile

Just got back from two weeks at barcelo. Staff were amazing always.food and drinks were great. Maid service was excellent. Daytime entertainment team were excellent, especially Ivan , Enrique , Natasha , Luis , and angel. Loved playing water volleyball with them.The beach is small but then how much room do you need, plenty of sunbeds.hotel was very clean. Room was great.reception staff were always lovely especially Cecelia. Our rep , Helen was the best rep ever. So helpful.i can't thank barcelo enough for your amazing staff. I can't remember all their names but each one was fab. William was great in claraboya restaurant.martin in albatross too was lovely.sandra and Carmen bought us endless drinks.we had a great time here and would definitely recommend this hotel. Only slightly disappointment was the evening entertainment and also no free wifi. Other than that excellent

Stayed February 2014, traveled with family
Helpful?
2 Thank ladylisalee2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASIST DIR BARCE... C, Asistente de Gerencia at Occidental Costa Cancun, responded to this review, February 28, 2014
Dear Ladylisalee2011

Thank you so much for sharing your wonderful comments. We are delighted to read that you enjoyed your stay at our hotel.

Also, we want to thank you for your compliments regarding the cleanliness, the service person and person provided. It is good to see you did appreciate the high level of service provided by our staff. They always try to exceed guests expectations. Ivan, Luis, Enrique, Natasha, Angel, Cecilia, William, Sandra and Carmen will be very happy to see their names published.

It will be an honor to serve you again the next time you are in Cancún.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Costa Cancun

Property: Occidental Costa Cancun
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, BookIt.com, Barcelo, Despegar.com and Booking.com so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

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