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“cancun vacation”

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Occidental Costa Cancun
Ranked #44 of 175 Hotels in Cancun
Certificate of Excellence
Reno, Nevada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“cancun vacation”
Reviewed October 21, 2013

The trip we had was very relaxing, Barcelo was really nice, the food was good and the beach was nice although a little small. The staff was mostly friendly and helpful especially Alberto in the buffet he made us laugh and was a very hard worker. The room was good size and really clean with a mini bar that was free. The only complaint was some of the staff at the front desk were not friendly and not polite, they did not make us feel welcomed and did not say anything to us when we checked out to make us want to come back. We will come back though, we did like the stay. It would be nice if the internet was free . The nightly entertainment was great also.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank c d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2013

This trip happened in 2010, but the "when did you travel?" option only went back to Nov of 2012. So this was some time ago.

From what I can remember, this was a very happenin' resort. There was enterntainment every night which was just that; entertaining. There was always a staff member asking you to join in on an event or bringing a drink you just ordered.

The rooms were average, nothing to write to home about. And although I cannot prove it, I know that some of our clothes were stolen.

A good point for this resort was the staff. During our stay, I became very ill; Montezuma's Revenge. One staff member gave us the most invaluable piece of travellers information that we still use to this day; a cure for Montezuma's pleasure. I would tell you what it is, but that would be taking away from the staff at Barcelo Costa in Cancun. I will tell you this, it is a drink. With or without alcohol, it works.

While we were there in April, it did rain for like 5-15 min, but the rain was so warm that we didn't mind staying in the pool! After it rained, the sun came out again for the rest of the trip. Kudos to the staff members for letting us stay in the pool and riding out the rain.

All-in-all...this is a very good resort for beginner travellers. Would I go back to this resort, probably not. I have found other resort chains that offer exactly what I am looking for in a resort on my vacations; Luxury!!

Room Tip: Nothing on the ground floor!
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank The_Canadian_Advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strongsville, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 17, 2013

I just got back from a week long vacation ALONE at Barcelo! It was amazing. Everyone was so kind! Reading the reviews prior to going i was iffy...let me clear things up: there are no vendors in lobby..its only tour companys sitting there NOT BugginG YOU . Barcelo is a very calm relaxing place! My room was cleaned daily and i left a tip each day. I went tip crazy actually. Id like to shout out to some employees who made my stay most excellent and had me laughing everyday; rigo javier and jesus for security,mauricoo the bellboy . The whole front desk staff, the morning servers at the buffet including wily rogelio pepe iliana and last but not least enrique and miguel at the beach bar and santos at the lobby bar.

I will be back!

If sharon &raymond or janice from wales and holly from arkansas read this i miss u guys! Ps bond.james bond!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katarina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed October 17, 2013 via mobile

Me & my boyfriend stayed at Barcelo for two weeks,& was absolutely amazing! The rooms were very clean & the shower was huge..The staff couldn't do enough for you,they never stopped.. The entertainment team Enrique,Luis Enrique & Ivan kept you entertained all day everyday with different activities.. The bar staff were great too especially Nacho & Enrique.. we always had a drink before ours was empty. The maids come everyday & did a great job & our mini fridge got stocked also everyday. We thoroughly enjoyed out stay here & would definitely recommend it to anyone of all ages..

Stayed September 2013, traveled as a couple
Helpful?
Thank KirstyLM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013 via mobile

My husband & I stayed 2 weeks at this hotel, but wished we had booked 3!! Could not get enough of it!
The staff are a total credit to the Barcelo team, especially Maria & Linda who constantly ran around to keep our glass filled, it was never empty! Also Enrique, Nacho, on the bar too. I have never seen so many drinks mixed and served in the space of 5 minutes!
The 3 entertainment guys work so hard to get everyone involved, and they do this throughout the day from 10am right through to to 10pm they then take you out in the resort if you want to party, from 10- 10.30 until late! The shows are great, and are on from 9pm-10pm lobby bar stays open until 12am but the 24hr bar is always stocked.
The Albatross buffet restaurant was superb every day! The waiting staff were fantastic especially Martin, Pepe, Alberto, and everyone else! The level of commitment to the guests throughout their stay is paramount to them. They work so hard to make the restaurant look great, hosting themed nights every night, which they work the entire afternoon on, to make it special! During our stay they surprised their guests, with a fabulous meal on the beach which was again well planned and the waiters, restaurant manager & head chef were so proud of what they had done, again showing their excellent commitment, to their guests.
The spanish restaurant was also excellent, as was the seafood restaurant. The Mexican was perfect, we booked in there on our last night and really pleased we did, was a perfect end to our stay. The Steak was fantastic! Plus Ceaser & his team were such fun giving us tequila and taking photo's of us in sombreros, as well as taking the time to prepare, a lovely pudding & decorated the plate with a lovely message and union jack!
Our room was fine and the mini bar stocked daily with no delay....the safe was broken, but a call to reception resulted in a swift, replacement of a brand new safe straight out of the box!!
The Shower was huge and amazing! We showered twice a day due to the weather, and the water was always spot on!
The pool was very clean and like a warm bath when getting in! Perfect! The pool area was always clean and squeeged whenever there was excess water from swimmers, gathering.
The beach area always clean, and seaweed removed daily to ensure a clean swim constantly. The reception staff checked us in and out swiftly, and were informative of where and what to do, they also gave us a print out information sheet highlighting the features in the hotel, and spa/gym which was very good also.
The reception staff give you 2 keycards for the room and 2 towel cards, so you can use the hotel towels both for the beach and pool, if they get wet or dirty, you can swap them as many times as you need. The towel booth also hosts bookings for all your water sports activities and are reasonable. Inside the lobby area there are a choice if 2 desks ti organise trips with, or just go with your rep. My hubby and i did 3 trips with our rep and found them great value. The TCproject was fab! Highly recommend that! We were taken to Carlos and Charlies, La Vaquita, Mandala & Coco Bongo's this trip was all inclusive of drinks the entire time, in each place. You will just need to take cash if you want a taxi back to the hotel which you can get outside hubby git ours for 120 peso's (about £6 we then left a tip) the only thing about the tc project is that you will be asked if you want "Charlie" they tap there noses as they offer it to you. It is rather blatantly offered but if you do not want any then just say "no thanks" and they will move on. You shouldnt be pestered by this too much, you wil probably be offered once on each place you go in. This is not the case in CocoBongo though.
We also did the Captain Hook ship, great entertainment and very child friendly we also did the dolphins at the dolphinarius which i did for an hour and truly loved...my absolute highlight of my holiday. Friends of ours did the Chitchen Itza trip and had a fabulous time there also.
All in all i rate this hotel 10/10 my husband and I had a really rough year last year, and this holiday was the perfect escape, that we had long been looking forward to, was the perfect tonic!
Thank you to Barcelo team for providing us with the best holiday ever! We will reccomend this hotel to all of our friends, family and people who we know that are wishing to visit Cancun, in a heartbeat!
For us, the constant hard working staff, are an absolute asset to the company, that drives the business from the top!!
Excellent stay, we are already looking at staying there again! Well done Barcelo on your outstanding excellence!!
Mr & Mrs Dixon
Room 325 25/09/13-09/10/13

Stayed September 2013, traveled as a couple
Helpful?
3 Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

I just finished a week here and had a ton of fun! The staff were excellent and the people that stayed here were awesome to hang with. The beach is small but it did the trick. Say hi to the beach bartender, Alejandro and tip him well...this is where the melting pot begins. YEAHHH 'BERTA!

  • Stayed October 2013
    • Value
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Helpful?
Thank Maverickeastwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tranent
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 11, 2013

stayed here from 2nd september 2013,2nd time here will go back in the future,good resort,very clean and very friendly staff especially marina, numero uno cleaner,had a great time again with thomas cook, excellent holiday,i'll be back

Room Tip: get a sea view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Costa Cancun

Property: Occidental Costa Cancun
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

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