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“So So” 3 of 5 bubbles
Review of Occidental Costa Cancun

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Occidental Costa Cancun
Ranked #45 of 181 Hotels in Cancun
Surrey, British Columbia, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“So So”
3 of 5 bubbles Reviewed November 5, 2012

Too far from the main downtown area and hotel is fine, nothing special and rooms are average. Would not stay here again, just not anything worth remembering. Food was average at best and we had a view of some construction going on which wasn't too great.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Soaring F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Costumer
Receive a warm salute from Barceló Costa Cancun.
I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t have an entirely pleasing holiday . Although we work really hard in order to guarantee a worry free vacation.
Please if you can help us with more information about your reservation like room number, stay dates, and under what name the reservation was.

Once again, I reiterate our apology on this matter and hope to have an opportunity to change this bad impression and regain your confidence on a future vacation.

Please don´t hesitate to contact me for any further comments.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,670 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
5 of 5 bubbles Reviewed November 5, 2012

I've been to this all-inclusive hotel four times now, and have always had an awesome time! Cannot say enough about how friendly all the staff are! They go above and beyond to please you! The food is delicious and the beach is so beautiful with all the palm trees and lots of lounge chairs! Very relaxing, but plenty to do for the ambitious! Highly recommend!

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Costumer,
Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.

With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 5, 2012

We've just returned and there was building work getting carried out we were not informed by anyone of this happening, closed 2 of the restaurants for refurb noise was constant around the pool area not informed again of this going to be happening during our stay we had no hot water for 3 days another day no water at all until 7pm the swimming pool turned bikinis shorts t shirts all green the 24hr snack and drinks bar not open on a morning no drink available for group of friends to watch the football match

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank thehallDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Manager at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Costumer

I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t have an entirely pleasing holiday . Although we work really hard in order to guarantee a worry free vacation.

We have strong commitment with customer satisfaction and high quality in our products, we work hard to maintain our property in optimal condition.

I assure you that all departments involved on this claim where well informed about it, corrective measures and evaluation will be taken.

Once again, I reiterate our apology on this matter and hope to have an opportunity to change this bad impression and regain your confidence on a future vacation.

Please don´t hesitate to contact me for any further comments.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

We just returned from another great week at Barcelo Costa Cancun. no complaints about our rooms, the food, or the service. The staff can't do enough for you. Our special thanks to Alberto, the chef, for the delicious dinners and desserts he prepared for us. Thanks to Johnny and Norma at the front desk, Capitans Jerry and Javier, and all the wonderful staff–Wil, Alfredo, Nacho, Emmanuel, Cesar, Felix, Julio, Samuel, Pepe, Beto, Carmen, Sandra, and Christina. Hope I haven't forgotten anyone. Thank you, Rodrigo! See you all in May!

Stayed October 2012, traveled with friends
Helpful?
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Customer
Thank you for choosing the Barceló Costa Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

the hotel was good,let down by lack of entertainment at night.by the time we had finished our evening meal the entertainment was over.the saxophonist in the lobby bar was good but he gets samey over a fortnight.
the food in the buffet restaurant was very good for a buffet but we ate in the other restaurants every night for the first ten days until they shut two of them to retile the floors which was a bit awkward for us because we were a party of 8 and they didnt take bookings when resaurants were closed and they couldnt always accomodate us ,but too make up for that Karen the manageress of the albatros laid on waiter service for us and gave us a special meal.which was much appreciated by all our party.many thanks karen.
didnt use the pool area much because the beach area was much better for us,a cooling breeze coming off the sea was heavenly.never any shortage of sunbeds on the beach or around the pool.didnt see any green costumes from pool use although people did complain about it while we were there.
rooms that we had were ordinary ,lack of balcony space was a detraction but rooms wewe very good otherwise,did have some problems but these were rectified very quickly.the rooms were kept really clean by the maids and our party was spread on 3 different floors so it mus have been good all over the hotel.
all in all we had a very good holiday and the staff with the exception of the manager of the mexican restaurant were fabulous.secial mention must go to Alberto and Pepe in the albatros,and Ignatio in the beach bar,what a barman he is.
.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pedro3524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Customer
Thank you for choosing the Barceló Costa Cancúnduring your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

i'm stay on this hotel in may 2010 whit my wife and love this hotel more than anything else the staff are one of the best ive haven met, all there for help, the only downside was the pool,to small for the size of the hotel

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alfredo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, January 4, 2013
Dear Customer,
Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

My boyfriend and I stayed in this hotel in feb 2012. it was the best holiday i have ever been on and would defently go back! the hotel was smashing. Brilliant service and friendly staff the all inclusive is 24hr were you can help yourself. the pool area was fun always something going on, and lots to do. the private beach was amazing, complete with a beach bar, vally ball, football, fishing, jet ski, kiak's all from the beach. in walking distance from everything including the coco bongo. the rooms were lush and very clean. 3 restraunts to choose from all good. we did lots of activities like jek ski, zip line in the jungle, cave rafting/zip line, atv's, swimming with dolphins, deep sea game fishing that was ace!!! we did lots more fab fab holiday!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review, November 12, 2012
Dear Customer
Thank you for choosing the Barceló Costa Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Costa Cancun

Property: Occidental Costa Cancun
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

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