Before travelling to this hotel i read some pritty bad reviews and was pritty worried. On arrival we were impressed had quick check in was given a ground floor room but asked to move we got moved straight away. We had some ants in the bathroom at the sink and flies in bathroom on final day these sort off thinks were a one off if you use a repel spray or plug in these are easily fixed. Standard rooms are great they are big enough and was impressed by the size of the room. Our safe stopped working and was worried due to the reviews on here had no issues staff fixed the probles straight away. Was nothing to worry about. Very pleased with the cleanliness of the hotel the hotel is very clean and is cleaned all day your rooms are cleaned daily. Bar staff are great especially at the lobby bar give you a new drink before your finished and they remember what you are drinking. Bar staff are always helpful and friendly.
The beach is great me and my boyfriend are not beach people but loved the beach so much the staff make sure the stuff coming out of the water is cleared from the beach on a daily basis. Cannot fault the staff in the hotel. Breakfast and lunch in the buffet is very good. The dinner is ok at night in buffet but the three resturants are much better and used them as much as possible. It is a 10 min bus journey to the main strip but only costs a dollar or 8.50 pesos. This hotel is suited to everyone was really good holiday and really good hotel. would love to go back.
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- Also Known As:
- Barcelo Costa Cancun Hotel Cancun
- Barcelo Cancun
- Gran Costa Real
- Costa Real Cancun
- Barcelo Costa Cancun Mexico