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“Some good, some bad”
Review of Albatros

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Private Sailing Tour to Isla Mujeres with Open Bar
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Albatros Catamarans, offers sailing tours from Cancun to Isla Mujeres. Also offers an exclusive Luxury Catamarans that it has all the facilities and amenities provided by a yatch.
Reviewed February 14, 2013

We booked this trip with the hotel excursion operator as First Choice did not offer the trip if you were staying outside Cancun.
We specifically asked for a small catamaran as we werent interested in going on a big party type boat with booming music and eveyone loud and drunk. We were told that there was no problem with that but we would have to pay for the Platinum option which entitled you to a boat with no more than 20 people and a premium drinks package.
We said we werent interested in the premium drinks but were told that if we wanted the small boat it come as a package.
So we paid $97 each for the trip and then $7 port fee each ( which we werent told about) when we got to the port..
It was then we were shown the boat we were going on. It was a big catamaran called Tomcat with already approx 50 people crammed on it.
We explained we had paid for the Platinum package to go on the small catamaran and did not want to go on the Tomcat. We were then put on a much smaller boat called Junior.
This had 13 people on it and was ideal.
We had a great day although the snorkelling was very brief, 25 mins max, not on a reef and as other reviewers have commented you were expected to follow one of the crew around and we snorkelled once and not twice as we were told when booking.
I assumed at the time it was because the sea had quite a swell to it so did not question it.
Food was good, crew were great and i filled in their satisfaction survey with all positives and a average for the snorkelling.
Now comes the problem. Everyone else on our boat had paid $65 and were not Platinum.
This is because Albatross were putting all Platinum customers on the big Tomcat.
So either they look at the ratio of Platinum to non Platinum customers on the day and allocate the boats there and then OR there is no small boat Platinum package as we were told.
When we asked the tour operator to reinburse us the difference as we had not had the premium drinks package and had the same trip as everyone else who paid $32 per person less they were told by Albatross that the person in charge that day was very busy and thats where the mix up with the boat came from and because I had given positive comments on their survey I could basically go whistle. There is definately inconsistecies between what the tour operator is selling and what Albatross is providing. Who's to blame I dont know?
So, I would recommend you know what you are getting before you part with your money in relation to size of boat, how many snorkell stops etc before you end up on a 'party boat' and a very cramped and loud day.
Unless that is what your after of course.

Thank CookieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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692 - 696 of 1,063 reviews

Reviewed February 12, 2013

This crew really made this excursion FUN! They entertained us from beginning to end and took awesome care of our every need. We stopped on the Isla Mujeres and had an authentic mexican lunch with some time to explore. Very fun experience and would definitely reccomend it with a group of friends!!!

Thank gauthier213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

We took a catamaran to Isla de Mujeres and it was a great time. We snorkeled at a coral reef along the way and then did some 'parasailing' from the catamaran over the ocean and it was great! The staff were excellent and went above and beyond the entire time. It was a great trip and I highly recommend it.,

Thank Kara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

So we're in Cancun and would like to try a catamaran day on the ocean. Booked this company through Sunwings at our hotel. Were told we cold pay extra for a "superior" catamaran that would have at most 20 people on board and an inside cabin. Also included are snorkelling and parasailing behind the boat (if you like).

When we left harbour (late) on our smaller boat we were packed with guests. I tried counting but lost count after 40 guests! Also, no parasailing offered!

On the way back from out at sea a storm hit us - hard. The rain pelted down icy cold. The inside cabin quickly filled with older guests leaving those that didn't fit to sit on top of the boat and front to freeze on the way back (hour and 1/2). Not fun.

To add insult, just before we got back to the dock (freezing and wet) the crew stop the boat dead and bring out the tip box. The gu y with the tip box held a $20 USD bill in our faces so we were clear on their tip expectations. Only when done did they power up the motor and take us into dock.

Also note, in addition to tip money you must bring money for the Mexican tax ($7/person) and $10/person if you want the open bar. Talk about a grab for money...

1  Thank LaidbackTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

Captain Pedro worked tirelessly to keep the 5 lines working and active. He also knew where the fish were because we all had several turns in the fighting chiar.

One especially magic moment was when my son-in law caught a large grouper. One the way back Capt. Pedro fileted it and then Blue Angel Hotel/Restaurant cooked it three different ways. Have you ever had a grouper that you caught two hours earlier for dinner? DELICIOUS!!

Thank DonW597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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