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“Absolutely unbelievable....could not recommend it...”
The Villa
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The Villa
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Excellent
126 reviews
The Villa
Living Room
The Pool
Pool Bed
View to the Ocean
The Study
Villa View
The Pool
Terrace
View from the Master
Villa View
The pool
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Beach Suite
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Overview
Villa -
6 Bedrooms, 7 Bathrooms, Sleeps 12
Cancun, Yucatan Peninsula

Reviews from our community

Excellent - based on 126 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
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English first
English first
German first
Any
English first
Emily B
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Absolutely unbelievable....could not recommend it more highly.”
Reviewed January 31, 2015 for a stay in December 2014
1
person found this review helpful

It's not often you get to say photos don't do a place justice (since the overuse of wide lens cameras and cleverly placed plant pots) but in this case they really don't - the MOST wonderful place, made even more amazing by the people there.

I travelled with my entire family (ranging from 7 months old to 67 years old) and we were looked after so well by Andreas, Jose and the whole of the rest of the staff. Nothing was too much trouble, they helped organise boat trips, scuba dives, taxis, restaurants, laundry, sewing, childcare and more....and they were so absolutely lovely with it.

Entirely ignore the one negative review on this site....all complete rubbish.

GO. IMMEDIATELY. AND TAKE ME WITH YOU.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The staff
Liked least: I couldn't take the staff home with me.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 13, 2015
It was a pleasure hosting you and we look forward to seeing you again soon.
Thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katie P
Indianapolis, Indiana
1 review
“Beautiful & perfect!”
Reviewed January 23, 2015 for a stay in January 2015

I rented this Villa for the day for a corporate group and they had the BEST time! Making arrangements with Robert made all of my planning super easy, his villa staff was absolutely wonderful, and his vendors were awesome to work with once on-site. I would highly recommend this property - especially for couples or a family. It's a beautiful home that's very well maintained, close to everything you need in Cancun, and the PERFECT place to relax. Thanks, Robert!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan K
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing is an over used descriptive in this case it isn't enough!!”
Reviewed January 9, 2015 for a stay in December 2014
2
people found this review helpful

11 of us including 4 children aged 1-9 stayed for the New Years week. Wow what an amazing experience. Andreas had organised a full menu for the whole week which included numerous Mexican dishes we hadn't tried before (particularly at breakfast), every meal was fantastic and we are now firm fans of Mexican cooking, the chef Angel was always happy to make additional items for the children and the maids/waitresses were always around at breakfast and really helped with the baby as well being very friendly the whole time.

The house is stunning and filled with some realy interesting furniture/decoration. The beach is beautiful and perfect for young children as you just open the gate and there you are a real luxury.

Coming home has been a shock not least because coming to terms with not having Jose here to anticipate what I might like to drink next as well as generally taking care of everything for us.

Between our group we have been all round the world to over 100 countries staying in all kinds of amazing accomodation this is winning at the moment I suspect we will be back in the not too distant future!!!

Finally I noticed 1 review that mentioned security which sadly these days is never far from peoples thoughts, all I can say is we never felt anything other than safe the whole time Enrique the night guard was great and always discretely visible.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: Staff, house, location
Liked least: Leaving
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 13, 2015
Thank you for staying with us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Robert S
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Complete Paradise!!”
Reviewed December 29, 2014 for a stay in November 2014
1
person found this review helpful

Villa Albatros is nothing short of amazing!! My friends and I went there on a much needed vacation to relax. There were four couples and everyone was in awe on how beautiful the house was when we first arrived. The Villa is much better in person than the pictures show. It had the perfect layout that we all had our privacy in our rooms, but we were all close enough to be together when we wanted to. Our group tries to go on some sort of trip at least once a year and this was by far the best experience we have had!! At first we were a little hesitant to book a house since we normally choose a luxury resort of some kind. We read all the reviews and thought this is too good to be true. Let me tell you that there is a reason why Robert only has 5 star reviews! The house and staff are exceptional!!! When we thought that we wanted to book the villa, Robert made the decision very easy to book after my first contact with him. He answered all of my questions and did so promptly. One of our original concerns was if it were safe. The house is in a gated neighborhood and there is 24 hour security on site. Nothing to worry about at all! As we got closer to our arrival date I was contacted by Andreas the house manager to pre-stock the villa and set up any services. Andreas is excellent!! He took care of everything we wanted and then some! If there is something that you want to do or see Andreas can make it happen. We decided to go with the chef option and that may have been the best decision. Angel the chef is an artist! His food was incredible! There was always plenty of food and even if you were full you still ate because it was that delicious!!!! Between Angel and Andreas they always made sure that the freshest ingredients would be used for our lunch and dinners. For instance, the first few days we wanted to eat fish and Andreas would go to the market and say that the catch of the day did not meet his standards so he would not purchase it until it did (the first two days of our trip were not good fishing days). He showed us the fish once he did buy it and we are happy that we waited for his quality of fish! Angel prepared it to perfection! Marta and Mari were also wonderful!! They kept the house and our rooms beautiful! They were so discreet but very efficient! Every morning they would put on a gorgeous breakfast spread out on the patio. They really cooked an amazing breakfast that was the right way to start the day off. Both of them were so sweet and we really enjoyed meeting them. We also had Jose the server, who was there to help with the lunch, dinner and beverages. Jose is such an incredible man who is truly passionate for his work. My entire group really appreciated all that he did for us!! Every day at the villa was wonderful and it truly is a place that you can relax. There is so much more to describe but you can only use the words amazing and exceptional so much in one review. The trip definitely exceeded our expectations and we cannot thank Robert enough for allowing us to stay in his beautiful home!! We cannot wait to come back and please give our best to everyone at the house as we still talk about them often.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything!!!
Liked least: We had to leave
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 30, 2014
Thank you very much for the wonderful comments, it truly was our pleasure to host you and the rest of the group. We hope to see you back very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
I8706KJda...
1 review
“Most Amazing Place/Vacation”
Reviewed December 15, 2014 for a stay in December 2014

The pictures, positive reviews, and description to not truly do this property justice. It is a fantastic experience to be "guests" at this property. The condition of the house and furnishings are first class, the staff are warm and helpful, the view and location are unbelievable. We had a masseuse come to the house which worked out great, better than most top of the line hotel spa experiences. Highly recommend others to check this place out. My friends and I have stayed at many high end luxury hotels, and we all strongly preferred staying at the Villa rather than hotel, and will most certainly be back.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The condition of the property
Liked least: nothing
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 15, 2014
It was our pleasure to host you and we hope to be able to serve you again very soon.
Thank you for staying at our property.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janet C
Brea, California
1 review
“Paradise”
Reviewed August 24, 2014 for a stay in August 2014

Our family has enjoyed several great vacations up and down the coast of our home state, CA. We opted for a destination trip this year, and we were treated to an experience that has left memories we will long treasure. A few minutes after our arrival, my daughter stated, "This is paradise," Indeed, Villa Albatros offered us a luxurious haven of beauty and relaxation. The many reviews that precede this one enticed us to book with Robert, and I here attest that the glowing praise for the villa and the staff is well founded. The attention to detail regarding food and drink paid by Johnny and chef Angel made for blissful dining and imbibing at meal times and happy hour. The service rendered by housekeepers Mari and Martha was thorough, but not intrusive. They, as well as Johnny and Angel, maintained a mutual admiration society with our small grandchildren, which was heart-warming to observe. The vigilance of the watchman Enrique made us feel secure at all times. He also made our first cup of morning coffee, to be followed later by delicious espressos and cappuccinos provided by the staff. Andreas, the house manager was ever responsive to our individual needs, both during the planning stages and throughout our stay. He ensured that all of our dietary concerns were addressed, and that our transportation, excursions and entertainment went smoothly. Both the owner, Robert, and Andreas responded quickly to our many questions for clarification early on, and they helped to ensure that our expectations were not only met, but exceeded. Our only problem now is, how do we top our vacation at Villa Albatros? We may just have to revisit Paradise. Lucky are those who have such an opportunity.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 28, 2014
It was a pleasure to meet you.
Thank you for choosing our property and we hope to be able to serve you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neil A
Washington DC, District of Columbia
1 review
“The most amazing vacation where the home is beautiful and comfortable and the staff is unbelievable!”
Reviewed August 8, 2014 for a stay in June 2014

It's tough to know where to begin! This review is long overdue from me. Our family went there to celebrate our Dad's 70th birthday. We had a group of about 14 people (6 kids and 8 adults). To be totally honest, I was almost skeptical of the place because it had only 5 star reviews. I'm definitely not helping that situation by posting another 5-star review, but I really can't call it anything but 5 stars.

Just about everything at the place was amazing. Our family wanted to enjoy a really relaxing vacation, so we basically had only one meal outside of the home. None of us really wanted to lift a finger all weekend and we really didn't have to at all. Others have said it and I'd agree that the house looks much better in person than in the pictures. It's a beautiful home inside and out and has great amenities and unbelievable staff. All of the adults had gotten massages at the house and our masseuse was unanimously one of the best we've ever had.

The pros:
- Andreas and all of the staff were truly hospitable, genuine, and wanted to ensure that all of our needs were met. The way that the staff rotates throughout the day is seamless and doesn't leave a moment for you to have to do anything. Everything was done with a smile by Andreas, chefs, wait staff, and the housekeepers. Additionally, everyone was extremely trustworthy.
- The home is beautiful and is much nicer in person and has more amenities than you even see in photos
- The food was excellent for the most part. We did splurge on the surf and turf and that was the best meal of the weekend.
- Andreas worked with us to set up jet-skis, massages, dinner at another restaurant, transportation, etc. and everything went seamlessly.
- There was never a shortage of alcohol, mixers, etc. and we were always asked if they should purchase more on our behalf.
- The pool and hot tub are really nice. Overall, outdoor area is nice and we spent most of our time there.
- Bedrooms and bathrooms were nice and well equipped.
- We felt safe at the home at all times and appreciate that there was a night guard on duty and that the beach access is locked.

Cons:
- Our family really didn't have anything on this except that it would be nice to have a TV in the indoor living area. Though watching tv isn't the point of a vacation, we were there during the world cup and so had the outdoor tv on pretty often for that. If the world cup weren't on, I doubt we would've been watching much tv.

This place is more than 5 stars in our books and we would love to return and be hosted by Robert, Andreas, and the rest of the stuff again. Truly one of the best vacations we've done as a family!

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 15, 2014
Thank you for the review and it was a pleasure to host you and your wonderful family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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