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“So Good We Went TWICE in the Same Week!!!”
Review of Umami

Umami
Ranked #2 of 1,434 Restaurants in Cancun
Certificate of Excellence
Price range: $20 - $100
Description: For those looking for a fascinating gastronomic and sensory experience, this avant-garde design restaurant with incredible ocean view allows customers to watch the chefs prepare their dishes directly on their teppanyaki griddles.
Restaurant details
Description: For those looking for a fascinating gastronomic and sensory experience, this avant-garde design restaurant with incredible ocean view allows customers to watch the chefs prepare their dishes directly on their teppanyaki griddles.
Reviewed September 15, 2019

We stayed at the NYX Hotel for a week of vacation and found many new and exciting changes have been made since we stayed here last. One is this restaurant. We had no expectations because who goes for Japanese style food in Cancun Mexico, right? We were pleasantly surprised. Our chef both visits was Francisco and he was amazing!!! As entertaining was his hibachi skills, the food he prepared was absolutely delicious and full of flavor!! My wife got the salmon and I got the New York strip steak. Melt in your mouth goodness!!! The rest of the staff Roman, Isisi, Anayelli, Angel and manager Susan made us all feel so welcome and made our vacation that much more enjoyable. We cannot wait to return!!

Date of visit: September 2019
    • Value
    • Service
    • Food
2  Thank JimmyCrackKorn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Gerente at Umami, responded to this reviewResponded September 30, 2019

We are very thankful you for your excellent comment and for sharing your experience with the Restaurant UMAMI. We are proud to know that you received an excellent service. We hope you are coming back soon and be able to continue creating beautiful memories together with unforgettable and unique experiences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 - 166 of 865 reviews

Reviewed September 14, 2019 via mobile

Absolutely amazing experience. Service was exceptional. Staff was very friendly and welcoming. Recommended the best dishes to try. Ambience was perfect. Calming. Would recommend 100%

Date of visit: September 2019
1  Thank faadelaa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Gerente at Umami, responded to this reviewResponded September 17, 2019

We are very thankful you for your excellent comment and for sharing your experience with the Restaurant UMAMI. We are proud to know that you received an excellent service. We hope you are coming back soon and be able to continue creating beautiful memories together with unforgettable and unique experiences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2019

Me and my boyfriend went to the Unami every single night when we stayed in our hotel. They would squeeze us in even if it was full. The service was amazing. Everyone’s was so happy and genuine. Francisco the chef and the Manager Susana were sooo nice and helpful. Remember to reserve because they are worth it!! Also it’s on the beach so it’s balcony's beautiful for pictures!

Date of visit: July 2019
Thank Erybel G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Gerente at Umami, responded to this reviewResponded September 17, 2019

It is a pleasure to know that you have enjoyed the quality of food and had a great service. Thank you so much for your excellent comments! Best regards!

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Reviewed September 12, 2019

I took my brother here for his 40th birthday. I can not express enough about the service. Andyelli was the Hostess who sat us out on the patio which was so nice to hear the water crashing while our table was getting ready. Our waiter, Romon, was very knowledgeable about everything and explained everything in full. Out chef, Candelario, was great and kept us very entertained. Susana the manager came by several times to check on us. They made us feel like we were the only ones in the restaurant. On a side note, we also ordered a sushi roll which was their most popular which was out of this world!!!!

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank crm2727
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Gerente at Umami, responded to this reviewResponded September 17, 2019

We are very thankful you for your excellent comment and for sharing your experience with the Restaurant UMAMI. We are proud to know that you received an excellent service, especially from . We hope you are coming back soon and be able to continue creating beautiful memories together with unforgettable and unique experiences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

We shared two rolls, yellow tail sashimi, miso. One roll was spicy tuna and it was ok. Nothing special. Octopus salad was good, miso soup was good. Fresh frult cocktail was awesome. Unfortunately, my wife had to go to the Unami restroom and got sick!
She shared the rolls with me, only food that she only ate was the Tempura Udon. So we know that something in her tempura udon was bad.

Date of visit: September 2019
    • Value
    • Service
    • Food
2  Thank ron l
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Gerente at Umami, responded to this reviewResponded September 11, 2019

We are very thankful you for your comment and for sharing your experience with the Restaurant UMAMI. We truly regret not having fulfilled your expectations on this occasion. We hope we will soon be able to host you again in the future, and show you that each of your comments is taken into account to improve our services day by day. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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