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“Set the appropriate expectations”
Review of Grand Oasis Sens

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Grand Oasis Sens
Ranked #87 of 176 Hotels in Cancun
Reviewed December 12, 2013

We went to this hotel from December 7th to the 10th. The resort was nice! For what we paid, this was what you should get in this location so as long as you have the right expectations, it's a great place to go.

The positives are the beach is great, location is ideal, it's an all inclusive and the fact that it was an adults only resort.

The negatives were the food wasn't great. It wasn't bad, but not the best. The Italian restaurant was the best but the menu was fairly limited. The rooms seemed to have paper thin walls and our sliding glass door was probably the loudest in the history of mankind. The air conditioner in the room kept our room comfortable (low 70's) but it was set at about 60, so I think it could use a tune up. The bed was also rock solid.

The drinks at the resort were good and the staff was very helpful.

  • Stayed: December 2013, traveled as a couple
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6  Thank Jimmy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 13, 2013

Dear Jimmy,

We appreciate you for taking the time to share your comments about your experience at our hotel.

It is a pleasure to know you had a nice stay and that you enjoyed our facilities and adults only concept.

Thank you for your observations, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,711 - 2,717 of 5,085 reviews

Reviewed December 11, 2013

Me and my best friend/signifigant other stayed there for 8 days and 7 nights on our 9 year anniversary. The ride from the airport to the hotel was super quick! The front desk personnel was fantastic and very imformative. Our room was amazing! and super clean. We had an ocean view room and omg! the view from the 8th floor was so amazing it looked fake. "These are the waiters/bartenders to know. Italian Restaurant "Manuel, he's the best waiter I ever had in my life.
bartenders " Francisco & Carlos" they keep you smiling. The only thing I think they can improve on is, If it rains they don't have practically any inside activities. If you want to maximize your stay, get the free tickets from the front desk to visit, eat free, and enjoy the festivities for free at all of the Oasis hotels. This resort is the place for couples. I will return,

Room Tip: Get a Ocean view room UP HIGH , 8TH FLOOR if you can. the view is incredible.
  • Stayed: November 2013, traveled as a couple
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2  Thank askewh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 12, 2013

Dear Guest,

Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations.

We are glad you enjoyed our facilities and personalized service. Our staff works hard to create positive experiences in our guests for you to remember our hotel with a huge smile.

We look forward on welcoming you once again; please feel free to contact us prior to your arrival if we can assist you with anything to make your next stay a unique experience.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

My December 5-10 visit to Oasis Sens was fabulous! A group of 11 friends joined me at the resort for a birthday celebration and we had a ball. The staff rolled out the red carpet for us. We enjoyed some of the best food of our lives. I highly recommend paying extra for the Benazuza molecular dining experience. It will blow you away!! My friends and I have dined at many amazing restaurants in our travels and did not expect a world-class dining experience at an all inclusive resort. Simply amazing! Also, be sure to take advantage of your access to the other Oasis hotels and check out The White Box restaurant at Oasis Viva. We had at least a 15 course meal there!!! Also, at Oasis Viva, there is a fantastic Moroccan style restaurant where you eat outside.

I also recommend upgrading to a suite....the views of the ocean are lovely. The housekeeping staff comes by at least twice and day and left cute towel creations ( a swan and birthday cake) on the bed.

We had the VIP experience which allowed us access to a more private pool area. Modesto was awesome and came to check on us every ten minutes or so. We never had an empty glass. At the private beach area, The sushi bar staff was just as attentive. They brought us fabulous large assortment plates of sushi and even brought us hamburgers and chicken from the other resort snack bars. Tips are not required but very much appreciated. If you want the BEST possible experience, tip generously. (I always bring tons of singles with me.)

I missed all of the shows but my friends said they were impressive. The kinky club is especially fun if you've got your own group of friends. It's not crowded so it feels like your own private club.

While my group clearly had a blast, I am always suspicious of reviews that are too positive. The only negative I can think of is the marketing which calls the hotel a five star. Its a great property but it is not in the same class with a Four Seasons or Ritz Carlton. Still, if you've ever been to an all-inclusive before, you know that super luxury and all-inclusive do not typically go together. For the off-season price that we paid, I am thrilled beyond belief. I visit Cancun at least once a year and will definitely return to an Oasis property in the future.

Room Tip: I recommend upgrading to a suite....the views of the ocean are lovely. The housekeeping staff comes...
  • Stayed: December 2013, traveled with friends
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2  Thank 404Simpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 12, 2013

Dear Guest,

We appreciate the time you have taken to share such nice comments about our hotel. We are flattered that you took advantage of our Runaway Program which allows you to visit all of our sister resorts without charge.

We are glad you were able to try our molecular cuisine; every dish that leaves the kitchen is a true delight and an authentic culinary experience.

It would be a pleasure for us to welcome you again on your next visit to Cancun.
Best regards.

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Reviewed December 10, 2013

We really liked Oasis Sens. It is really good value. The staff is very friendly, the food is very good and the room is beuatiful. And best at the hotel is the pool. You can bath in the pool with a drink from the poolbar and look at the Beautiful ocean. If you looking for a hotel with 100 procent relax, choose Oasis Sens.

  • Stayed: December 2013, traveled as a couple
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1  Thank Johanna90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 11, 2013

Dear Johanna,

It is a pleasure to know that you enjoyed our adults only concept and our calm and relaxed environment.

We are glad you liked the restaurants, facilities and personalized service we offer. Our staff is always working hard to satisfy our guests so they can have an amazing experience.

We hope to have the honor of welcoming you once again in the future.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

I had a really nice holidays!! The service was awesome! Definitely I am going to come back to oasis sens! Specially Jhoselyn from concierge crew was very helpful with every thing, they should have more people like Jhoselyn! Thank you for everything!

  • Stayed: November 2013
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1  Thank Germanhoth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 11, 2013

Dear German,

It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.

We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job.

We hope to have the opportunity of welcoming you once again.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Check in was good, we got there early and they held our bags and gave us bracelets so we could go grab some food and drinks.
check in was fairly easy, a bit confused when the front desk person gave us a run down of the schedule.
The concierge was very friendly actually the best person at the front desk!
When we first got to our room, we had NO towels and the room smelled off bug spray or something. Worse of all it was soooo hot! A/C on high was barely blowing any air. After calling the front desk 2 times and a bit over an hour we had the towels and A/C taken care of.
The whole hotel seems to not use much A/C, mostly just leave doors open during the daytime for air to go through.

FOOD::
Coba (buffet)- food was mediocre. one time they sat us at a table and it was crawling with ants!! The drinks they offered were on ice but always room temperature. For breakfast the omelet (made to order) station was the best thing there.
Benazuza- BEST FOOD OFFERED in the hotel. We were offered a free trial/sample menu breakfast and dinner.... we made the dinner reservation right away after check in. we thought we could just make the breakfast reservation later but that was totally wrong. they fill up really quick so make sure you make a reservation for this restaurant as soon as you check in. We got upgraded the day after our reservation so we didnt get to try a few of the dishes that comes out for the vip. The lady in the bar was absolutely lovely and friendly. The server was ok, not the nicest person, but got the job done. All the dishes that came out were unique, small and delicious and the presentation was also done very well. Its a pre-set menu.
Muerdeme Mucho Mexican- food was okay. lots of communication problems with the servers there. They couldnt explain anything on the menu.. basically just read it back to us. the chips with salsa and avocado was good.
Moonlight Italian- the shrimp spaghetti was good. but other than that we thought the food was pretty horrible. Service was really good though. When we asked about something instead of explaining they just brought it to us.
Mr. Wimpy snack- hamburger, hot dog, panini. we only tried the hamburger it was good. not exactly a hamburger though...
Happy Chicken- the fried chicken was tasty! its the better food out of the other restaurants.
Sushi- there was soy sauce all over the table under the table mats so constant bugs around. it was okay but i wouldnt really recommend it.
The box (tapas) - another place you can try with a reservation. the cheese platter was good with a glass of wine and the desserts were good. but the food well... we left most of it.

BARS-
Mare i think has the best drinks!!!
we didnt really drink at the bars much so other than that dont really have much to say about the bars.

KINKY club- entertainment was exciting. lot of the nights felt like we came to a strip club. Mi Amore the drag queen was awesome loved him!!! the drinks were so weak and mostly juice. i could drink about 5 and not even be buzzed. If you want a nice buzz stick to beer or shots.

Activities we did the water volley ball and aquaerobics. was a lot of fun. we're usually more on the shy type but they got us really into it and had a lot of fun! We always tried to catch the other classes such as stretching, bocca and dance classes but it never started on time and we always seemed too early or missed it. Found out later it was due to no one really showing up for it.

Its more of a couples place, not a crazy party scene. by around midnight or latest one everything is pretty much done. so if you really want to party it up probably good to plan to leave the hotel.

If you didnt eat by 10:30pm your pretty much out of luck. you have to pay for room service or again leave the hotel.but if you can wait for the morning the buffet opens back up at 630am.

UNIQUE VACATIONS sold out of the oasis hotels.....
well they talked us into it saying its not a time share. we went... we ended up staying at oasis viva basically the whole day! didnt even get to eat lunch. We ended up buying into it. not sure if its a scam or what still.... everything we were told by our sales guy was pretty much false so far. He gave us an email address saying "write to me anytime with any questions and I'll get right back to you" well we wrote to him several times he wrote back once and never again. After down paying a bit over 7k and another payment due soon... we still havent gotten answers back. Still trying to find out what we bought into!!! anyone else read this that signed up please write to us~ chang.y77@gmail.com. we cant find any reviews or comments online about unique vacations online. we did get an upgrade to a ocean view room which was much cooler and a free cab ride back to the airport... but hopefully thats not what the 40k were gonna end up paying was for. If any supervisors from oasis reads this part of the review please have someone from unique vacations take care of our problem. we've been dealing with them for 2 weeks now and still slow response! Very stressful and upsetting.

The hotel itself is lovely, clean and the layout was done very well.
Make sure you take a lot of dollar bills for tips. because even if its already paid for and included... they expect it and a lot of them well deserve it. They take better care of you when you tip.

The beds on the beach... you have to pay for it... NO ONE uses it... no water activities are offered... they have a few at viva though from what we were told.

We bought a wave runner excursion inside the hotel... and they have it at the beach right in front of the hotel, but we had to go to a different hotel to do that... which we didnt like so much.

  • Stayed: November 2013, traveled as a couple
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7  Thank Chang Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 10, 2013

Dear Chang,

Thank you very much for sharing such detailed comments with TripAdvisor readers, we feel completely honored that you had a pleasant stay.

We are glad you were able to experience our molecular cuisine; every dish that leaves the kitchen is a true delight and an authentic culinary experience.

It is a pleasure to know you enjoyed our entertainment since our staff works really hard to offer shows and activities to create unforgettable experiences for our guests.

Regarding your comments on the unique vacation package, please send us an email to info@oasishoteles.com with you reservation information and we will contact the department in charged to make sure you get an answer.

We look forward on welcoming you once again, best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

My husband and I came here for our honeymoon over Thanksgiving break, and we had a great time. The service was excellent, the drinks were wonderful, the scenery was beautiful and the pools were wonderful. The best food was at the Italian restaurant. Lots of variety at the breakfast buffet (and excellent potatoes). Just be mindful that some restaurants are closed one night a week. We loved that there were representatives to sign up for day activities (these cost extra) right in the lobby. The shows they put on at night are wonderful. Our room was beautiful. We kept the balcony doors opened at night and had a nice breeze and the sound of the waves to fall asleep to at night.

We had a wonderful time and will definitely be returning.

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Grand Oasis Sens, responded to this reviewResponded December 9, 2013

Dear Lauren,

We are flattered to know that your stay with us has motivated to share such a great review about our hotel.

We are very happy to have met your expectations and that you were able to have an excellent honeymoon. We work hard to create positive experiences in our guests for you to remember our hotel with a huge smile.

Thanks for highlighting those qualities that made your stay unforgettable. It makes us happy to know you enjoyed the restaurants, facilities, entertainment and personalized service we offer.
It would be a pleasure for us to welcome you again on your next visit to Cancun.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Oasis Sens

Address: Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Business Hotel in Cancun
#39 Romantic Hotel in Cancun
#52 Top resorts Hotel in Cancun
#53 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
Price Range: $178 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Sens 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
"Oh yes - I'm sexy, sensuous... And adults-only resort that's romantic, relaxing and a little risque. Warm and inviting. Follow your bliss and learn my secrets -from my foodie-friendly gourmet dining experience to my exclusive Sian Ka'an preserve, a true Shangri-La, a lost paradise on earth". ... more   less 
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Also Known As:
Sens Del Mar Hotel Cancun
Oasis Playa Cancun
Cancun Oasis Playa
Grand Oasis Playa Cancun Mexico
Oasis Playa Hotel In Cancun
Grand Oasis Playa Hotel Cancun

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