My husband and myself arrived on the 17 of Febuary to the Sens Del Mar.
we arrived late and the staff had our room ready.
We were impressed with the room because we loved the lighting above the bed that was very different .Also the beds in this hotel were the best we have ever had, they were large and pillow tops mattresses so it was an amazing sleep.I have a bad back and this bed was truly very comfortable and soft.To hear other people complain of the beds is simply not true the beds were fantastic.
The maid replenished our towels everyday we got extra face cloths and also new shampoo, conditioner and lotion every day.
there is also kleenex in the room, and we received a bottle of champagne and tequila on the house in the room when we arrived.
we liked the room service the menu is limited but it is free service that usually other hotels charge for.
there is something for everyone, took a lil long to get it, but on the whole very nice .
the beach was awesome gorgeous blue beautiful sand and the pools were terrific.
Not dirty like others say but very clean.refreshing as well.
The large buffet was terrible The service there was almost non existant.We on almost every occassion got no attention at all .You would have to search for someone, and call them.Never did they give you water, offer drinks, coffee, or anything.I was growing very tired of this and spoke to a lady named Dulce near the end of our trip.
After that she personally would greet us, as we arrived at the buffet, and get us whatever we wanted,
She was amazing to us .
The other staff there in this buffet spent more time cleaning than paying attention to the clients.
I was not impressed nor my husband with the food selection here.
we would rate this hotel as a 3 and a half to four and thats pushing it, for the food selection.
not enough meat selections.
rarely beets or onions at the salad bar, no pasta at this restaurant on a regular basis we saw it one time,
the desserts here are low budget and not enough variety. Reminded us of the cuban desserts.
Very cheap and economical desserts.
not what we are used too.
There was no jello, ice cream is not mentioned and they do have it
chessecake ,souffles creme brule and kind of pie shaped dessets with whip cream are non existant. very cheap desserts and I am a dessert lover.
all the desserts tasted the same.I myself was very dissapointed in the dessert selection.
the fruit is good and plenty of it
apples, pears, bananas you name it they have nice fruit.
Not enough roast beef, no roast chicken at the buffet, no ham ,no turkey, .we saw roast beef one night.
not enough sea food. Also being canadian we love mashed potatoes.
there was hardly ever mashed potatoes we saw that once while we were there.
We found the food to be on the cold side most of the time and the rice was hard many times not cooked fully.sure there was always something to eat but not enough good selections and alot of carribean stuff.
never enough cooked vegetables mostly carrots and zuccini.and brocolli but very hard.
food is very important on a resort and I myself was not satisfied with the food I would rate the food a three star.
We heard later there were a few shows but we never saw any of them, and thought there was none because they were never advertised, We saw no board telling of the activities.
We did not see any animation team at any time.
Smoking was permitted on this resort, and i liked that, but it was hard to find an ashtray
The service at any of the bars was very slow and took long to get a drink.
we never saw vendors on the resort ever,
Usually the hotel hosts vendors in the resort at least one night so you can purchase souvenirs or shop a lil i really missed that because we could not purchase any souvenirs.
The italian restaurant
we were happy with the italian restaurant.
The captain there was very accomodating.
We had steak and it was very delicious.
One word of advice if you want a tender steak order med or else its cooked too much and hard.
med is perfect.
the portions of the accompaning veggies is a little small but if you asked you could get more im sure.
The deserts are a lil better occassionally but still not up to a five star rating.tira misu is favorable but not available that much.
the captain at the italian went out of his way to make our dinners there good.
total attention and brought everything we asked for .
this gentleman was very kind and attentive to us during our whole stay.
the salad bar at the italian was nice and even had ceasar salad.
still i missed the delicious desserts at other 5 star resorts.
The Mexican restaurant and lunch buffet
not enough can be said about the captain of this buffet restaurant
Juan Carlos the captain at this buffet, and his staff, did everything in there power to give us exceptional service and attention.
one evening we even had a special dinner made just for us, and served by the captain himself.
He was a wonderful host, and his staff were the best from all restaurants at this resort.
the buffet itself was ok not the best in my opinion, but the service made up for the lack of a variety of food.
alot of times it was the same choices and not enough selection of meat.
we did receive special desserts that were not at the buffet but were good.
we were treated with the best service in this buffet and i know it was the captain who made this possible.
the breakfast buffet was the best meal of the day at the other buffet.
to be truly honest we missed alot of things at this resort, when your an avid travellor and have experienced different resorts you can judge pretty well.
if they changed the lineup of food and desserts and added regular entertainment we would definetly come back.
all in all we did have a good time even tho we missed alot of things
please visit the italian and mexican the service there was impeccable
Castillo and Charlene Hernandez
also no machines for juice, coffee and pop had to wait to be served here and mostly never got the attention.
- Official Description (provided by the hotel):
- "Oh yes - I'm sexy, sensuous... And adults-only resort that's romantic, relaxing and a little risque. Warm and inviting. Follow your bliss and learn my secrets -from my foodie-friendly gourmet dining experience to my exclusive Sian Ka'an preserve, a true Shangri-La, a lost paradise on earth". ... more less
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- Also Known As:
- Sens Del Mar Hotel Cancun
- Oasis Playa Cancun
- Cancun Oasis Playa
- Grand Oasis Playa Cancun Mexico
- Oasis Playa Hotel In Cancun
- Grand Oasis Playa Hotel Cancun