We had booked our trip to Cancun 6 months in advance. We were set up to stay at a different hotel in the hotel zone. We asked the website that we booked through to change our dates, they said they would, but a few days before, the other hotel told me the dates were never changed and I can't re-book for free, I would need to pay for the different nights. Two days before our trip, we booked Krystal Grand. We were so happy with our decision. The staff is very nice and friendly, they all knew my name. The view was fantastic. the room was great for the price we payed. The pools are nice, the beach is nice. Was not too fond of the spa, no males work there, and the women who work there need to learn how to do their jobs better. At times you could hear the noise from the lobby in the room or the noise from a party on the beach in the room, but it didn't really bother us, because we were exhausted after a long day. It is the last hotel before the hotel zone curves, so the hotel seems like it's in a secluded area, yet is convenient to everything, which was great. We were very satisfied with the hotel. I would recommend it to my friends.
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun