I come to Cancun often for work, I like to stay in different hotels just so I can have a change of scenery. The Krystal use to be the "Hyatt Regency," but a few months back changed ownership. The hotel is basically the same, the rooms are clean, the bathrooms are outdated. The showerheads are fixed and don't move, the water pressure is not great. I found the hotel to be short staffed especially and disorganized at the front desk.It took longer than normal to get checked in. Additionally, the safe did not work in my room, instead of fixing it, they offered to switch my room or have me put my valuables in the hotel's safe. I still can't figure out why they couldn't just replace the safe...makes no sense at all.
Despite being short staff staffed the staff was very nice.
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun