The Hyatt Regency Cancun made my 11 nights in Cancun memorable and enjoyable. My 11th-floor club room had a lagoon view and great balcony.
When I first arrived, the bellmen somehow knew who I was and immediately brought me to the Regency Club for check in, where we took advantage of the Hyatt double credit promotion, purchasing $500USD worth of restaurant credit for only $240USD. This, plus the food in the Regency Club more than covered meals, snacks, drinks, and room service for 2 for almost 2 weeks, and was an amazing value. Overall my room was perfect, except for a few pretty major plumbing problems, but those were fixed immediately. Customer service could use some work, but is fine, overall. Here's an overview of the pros and cons.
Location: The hotel is perfectly situated on Punta Cancun, so that it is within a 5-minute walk to bars, clubs, shops, and restaurants, but far enough away from the main drag that you don't get the noise or traffic.
Property: The hotel is beautiful. The rooms are nicely appointed with comfortable beds and furniture. Some wear and tear is visible, but it is manageable. Showers have good water pressure, the closets are ample, and the balcony is furnished and comfortable. The interior of the hotel is visually stunning with a huge internal courtyard and skylight. The gym is large, well equipped, and spotless. Staff host daily activities from yoga to crafts to Spanish lessons.
Grounds: The hotel is right on the ocean and has an expansive private beach with bali beds and lounge chairs reserved for the hotel. The pools are beautiful and the pool deck is kept very clean.
Food: Anthony Bourdain once said that Hyatt hotels are the only chain hotel where he would ever eat at the restaurants, and he is right. The food at all of the restaurants, room service, pool service, and the wonderful Christmas and New Year's eve dinners was delicious.
Regency Club: The comfortable Regency Club, on the 14th floor, was a huge treat and well worth the cost for the great food and drink available throughout the day. At peak times, however, it was really crowded.
Service: Hotel staff were always courteous and kind, but more often than not, they were dreadfully slow. This was especially noticeable at the pool and swim up bar. At the swim up bar, it was a 15-minute wait just to be served, and then another 10 minutes to actually get your drink. Ordering from the servers was no better. 1 order of nachos took about 45 minutes to receive. Even worse, food service on the beach took up to an hour for a simple order. To be fair, I do believe that the pool, beach, and swim-up bar were far understaffed. Additionally, the main restaurant, while really nice, was also a disappointment service-wise. We actually were forgotten about and not served for almost an hour during the Christmas eve dinner. Again, I feel like the restaurant was understaffed.
"Beach club": The hotel sells day passes to locals for access to the pool and private beach. This often resulted in the pool area being very crowded, and worse, the private cabanas (Bali beds) being occupied by day pass holders for the entire day. This was a big disappointment. I would recommend that at peak occupancy times, the hotel should cut down the number of day passes it sells.
Overall the Hyatt Regency Cancun was a great choice for my time in Cancun. It's not perfect, but it is pretty close.
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun