Beware of this hotel. The bellboy and head of security stole my iPad and the hotel does not acknowledge it.
When checking out of the hotel at 4:00 AM in the morning, the bellboy helped us carry down our luggage. He took the elevator down by himself and stole my ipad which was inside one of my carry-on bags. The is no question that he did it. The hotel was completely empty at 4.00 AM and he was the only one having access to the bags - and only for a few minutes. When complaining to the hotel we found out that the bellboy was also the head of security and the one to investigating himself.
We stayed in this hotel for 4 nights and ended up on the top floor. We had to change room as the room with a balcony had much noise from the wind. We changed to a room without a balcony and there was no problem. Also the first room had a blind spot and we could not get internet to work.
This was the 4th hotel we stayed in during our 3 weeks stay in Cancun / Playa del Carmen.
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun