We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
$259
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$420
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Paradisus Cancun(Cancun)
$234
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Moon Palace Cancun(Cancun)
$496
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$420
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$306
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$461
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$392
Booking.com
View Deal
  • Free Parking
  • Breakfast included
$303
Booking.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
$215
Hotels.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Reviews (9,711)
Filter reviews
9,711 results
Traveler rating
4,055
3,115
1,346
648
547
Traveler type
Time of year
LanguageAll languages
More languages
4,055
3,115
1,346
648
547
Show reviews that mention
All reviewswayne's bootsadult poollos galloskids paradisela piazzamechanical bulltrafalgar barfrench restaurantmain poolnew towercovered poolsteakbunk bedszip linegames roomfamily resortchicken wings
Filter
Updating list...
1,095 - 1,100 of 9,711 reviews
Reviewed June 26, 2017

Good, clean, comfortable rooms with a beautiful view. Lots of families with kids, lots of pools and activities, good food and friendly staff. Don't recommend if you want a couples type of resort or are single and looking for some partying, its more a relaxing with family and kids kind of resort.
Was exactly what I was looking for since I was traveling with my 3 year old son, very good choice when you are going with children.

Stayed: June 2017, traveled with family
Review collected in partnership with this hotel
1  Thank aliciamfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this reviewResponded June 27, 2017

Dear aliciamfa: Thank you for your fantastic review, we are so happy that all the family had a wonderful time at our resort on your son’s wedding, we love hearing when our staff members are top notch.
Thank you for your fantastic review, we are so happy that all the family had a wonderful time at our resort on your son’s wedding, we love hearing when our staff members are top notch. Thank you for taking to let us we exceed your expectations.

We will keep doing our best to have your future visits and go beyond your expectations.

Look forward to see you soon in near future!

Kind Regards,

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2017

My family and I had a blast at the resort and we cant thank Brandon and Isai enough for all the laughter and fun during the trivia games, Zumba classes and many more activities we did with them. We have gained friends in Cancun thanks to those two.

Room Tip: You wont regret coming here.
  • Stayed: June 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Yvette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this reviewResponded June 27, 2017

Dear Yvette O: Thank you so much for sharing your opinion and for your great recommendation. Happy to learn you loved everything in our resort. Also thank you so much for the mention for Brando and Isai, be assured I will shared with them, will be so glad all the effort it worth it.

We will keep working hard to surprise you with our fabulous service the next time you visit us.

Best regards.

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2017

Fantastic hotel.we travelled as a family of 4 adults and 1 boy aged 6.Great childrens clubs day and night..We stayed at this hotel 24th may to 7th june 2017..Please take no notice of bad reviews there is nothing wrong with this hotel at all for the amount of money we paid for us all..The rooms were very clean and spacious and the views were lovey and the fridge was stocked daily.The food was plentiful with lots of choice and lots of different drinks. The seafood resturant,waynes boots and french resturant were absouletly lovely.Trafalgar bar was a lovely bar where you coud enjoy a game of pool with a lovely sea view (obviuosly the bar was based on london theme).The hotel was very clean and the staff were very friendly and helpful..I would definately stay at this hotel again..Everything was just perfect and a big thanks to all the staff at "crown paradise club cancun"..Keep the good work up..We were very happy at this hotel..the childrens waterpark was great for our lil boy he loved it and he went most days..The beach was amazing spotlessly clean ant the sea was soooo warm there was lifeguards as well on the beach as the sea could be a little rough at times..

  • Stayed: May 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Ruthybaby72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this reviewResponded June 27, 2017

Dear Ruthybaby72: We are happy that you had an overall great visit, and experienced the kindness and warmness that characterizes our collaborators at Cancun. It is great that you were able to use all the facilities and service we provide

We appreciate you taking the time to share your experiences with us, and we have shared your suggestion concerning to kitchen staff as well entertainment with our Management Team.

We hope you will come back again soon!

Kind Regards

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2017

first i want to say dont believe the negative remarks written by some holiday makers ,.i nearly changed hotels after reading reviews so glad i didnt .This hotel is spotless clean ,white bedding and towels .Im a very fussy eater but never failed to eat ..Waynes boots was good but french restaurant was out standing ,,bar and buffet staff were amazing ,,The gardens and beach were immaculate ..I stayed for 15 nights had a few thunder storms and a bit of rain ,staff work hard to keep all public areas free from water ,,pools were very busy but im a beach person ,always plenty of sunbeds ...will definitely be returning to this hotel ..Thank you all for making my holiday so memorable ,,,Ruby and Helen TC reps ,David and Enrique buffet ,lots of others . There are quite a few steps down to beach which could be a problem for some but thats the only negative thing about this hotel

  • Stayed: May 2017, traveled solo
    • Value
    • Location
    • Service
1  Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this reviewResponded June 28, 2017

Dear Lynne R: Thank you for the overall fantastic review. We are happy that you had an overall great visit, and experienced the kindness and warmness that characterizes our collaborators at Cancun. Thank you for your fantastic review, we are so happy that all the family had a wonderful time at our resort.

We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it.

We hope to have the opportunity to be at your service once again and fulfill your expectations!

Kind Regards,

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2017

Excellent kids club, food was okay. Beautiful view after we ask the front desk to move us since they first try to tell us that they upgraded our room, yes they did by we had a view of the construction that was going on in the hotel. Disappoint in that part because my husband even tip the front desk.

Stayed: May 2017, traveled with family
Review collected in partnership with this hotel
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this reviewResponded June 27, 2017

Dear Maria C: First of all thank you very much for taking your time to writing us, on behalf of Crown Paradise Club Cancun, we would like to apologize for any inconveniences you may have experienced concerning about the front desk, we already pass your comment with our Front Desk Manager to clear it.

You may rest assured that we take all of our guest comments with the most importance and based on such, I would like to follow up in this matter, our goal is to always provide the best service to our guest.

We hope to have the opportunity to be at your service once again and fulfill your expectations!


Best regards,

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews