Just arrived back from a 2 week stay at Crowne Paradise Club and had an amazing time. I travelled with a friend and my 3 children aged 9, 4 and 22 months.
There were so many highlights I will try and give a comprehensive review but the most important was the staff, they work really hard long hours all with a smile in their faces, nothing is ever too much trouble and they really do go out of their way to look after you and make sure everything is ok.
I booked through Thomas Cook
The room was a standard ocean view room and was tight for space for five people but there were no upgrades available via Thomas Cook when booking and I understand there are better spacious rooms which perhaps would've suited our party better - Thomas Cook should really look at offering these room options on booking.
Another point regarding Thomas Cook is the seats on flight were the most uncomfortable I have experienced and on an 11 hr flight this should really be a better seat offering I had to travel with my 22 month on my lap and wasn't given an option to buy her a seat but travelling that length with a toddler on your lap in those seats was torture and I'm afraid she spent the time screaming as she was so uncomfortable, perhaps those travelling with children on their lap should be offered better seating space as you couldn't even put the table down to eat the meal and I didn't bother as it was too much hassle.
Anyway back to hotel.
We ate at the main buffet restaurant every night as this seemed easier with the kids and we were all delighted with the quality and variety of food offered. The service in particular was outstanding, Pablo, Edwin to name a few were relentless in providing excellent service and were attentive and professional throughout our stay. They work incredibly hard and never stop and they deserve recognition for this.
Food is available 24hrs a day and we ordered room service a couple of times which was a great treat for the kids and all included - fantastic!!
The kids club was fantastic and my children, in particular my 4yr old loved the slides and activities and I felt very comfortable leaving them there. The staff were fantastic and despite getting to know me and my children over the two weeks they were fastidious is checking the children in and out and so as a parent this was paramount in ensuring the children were safe and well supervised and they were.
My youngest attended the baby club and again the staff here were amazing and I felt very comfortable with leaving my baby in their care and she loved it. Mexico is very hot and so this was a godsend to ensure she was in a safe place to nap and play during the hottest part of the day.
The bar staff were friendly the service was excellent and in particular the beach bar staff were amazing - a special mention to Gabriel (I think that was her name) who spent all day in blistering heat taking drink orders and really looked after us.
The pools were great, yes you do have to get up early to reserve the best places by the pool but you have to do that everywhere - we never had a problem on the beach. Staff were constantly cleaning and maintaining the pool and beach areas, taking drinks orders, collecting glasses and nothing was ever too much trouble.
The entertainment was fantastic in particular the Michael Jackson show was absolutely outstanding and I watched in total awe at the talent displayed I felt I was actually watching Michael Jackson perform is was that good. The entertainment team (including kids club and baby club staff) spent day and night pricing first class entertainment and whilst the shows were very family orientated - this was a family holiday and suited us perfectly, my children loved the shows, as did I.
Overall it was an amazing holiday and I will definitely return and looking into booking again it was excellent value for money and provided first rate facilities and service.
The bad points: The Americans (not all but most) were rude and obnoxious especially to staff and they were pushy loud and annoying most of the time - sadly as USA is such closer proximity to Mexico than the uk, then these will always be the bread and butter for the resort and a lot of food options etc were very much geared towards them.
I also had a niggle that topless sunbathing is not allowed around the pool areas (adult pool and exception) it's not a major issue but I found this quite surprising as generally this is fine and no issue anywhere else I have been and I am a person that like to sunbathe topless - was made to feel a little uncomfortable that this was not allowed (although I didn't notice any signs stating this) I mean it's only topless bathing? What's the big deal? Maybe this is more of a European thing but I personally don't understand why it shouldn't be allowed band meant that I spent a lot more time at the beach, which was fine as the beach was beautiful.
Provide more shaded areas by the beach and maybe some kids play areas on the beach where parents can play with their children especially the little ones?
To be honest though these are only suggestions and I did have a fantastic time nine of us wanted to leave and can't wait to go back again.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Agoda, Travelocity, Orbitz, Hotwire, Priceline, HotelsforEveryone, Evoline ltd, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Crown Paradise Club Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico