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“This hotel will give you great value for money.” 5 of 5 bubbles
Review of Crown Paradise Club Cancun

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Crown Paradise Club Cancun
Ranked #58 of 181 Hotels in Cancun
cumbria
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“This hotel will give you great value for money.”
5 of 5 bubbles Reviewed October 16, 2013

Stayed here with friends and we could not fault anything,great food and drinks,all staff were friendly and helpfull. We did choose to upgrade to the club room where you have the use of a breakfast room which doubles up as a bar at night,Nicole will prebook the speciality restaurants for you from here to.We were very impressed with the free lagoon boat trip which comes with the upgrade, the food was excellent..The only thing I wasnt happy with was a damp smell in my room which probably comes from the bath or aircondittioning??? I never reported it as it wasnt a large enough problem for me to justify a change of room.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 19, 2013
Hola pam m,

Thank you for your great review. It’s such a pleasure knowing that everything about your stay was wonderful.
You made the excellent choice by choosing the Crown Club room, for all the benefits it offers, such as the access to our Crown Cub Lounge with a spectacular view of the Caribbean, Lagoon Lunch Cruise and many special amenities that make our guests’ stay more enjoyable.

As per your comment about the dampness, as an ocean front property and especially during the rainy season like now, the furniture absorbs more humidity than normal. We hope that it doesn’t prevent you from coming back to this beautiful destination as we’d be delighted to give you another warm welcome at Crown Paradise Cancun.

All the best,
Katarina P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,518 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,349)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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English first
Salem, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 15, 2013 via mobile

We have been to the Crown twice so far and just booked our third trip for next spring. I cannot say enough great things about this place. The staff is amazing and work very hard. The rooms and grounds are spotless and they try to meat any requests you ask of them. We been other places but for the value, service and all around experience the crown can't be beat. I was very hesitant about our first trip after reading all the reviews but then once we got there we had no problems or bad experiences.

We have tried out all the restaurants and they are all great and will accommodate any request you want, didn't really care for the French one but we don't really like French style of cooking. The buffet was always great and where we eat most, a great selection. Wayne's Boots is very good to and loved the atmosphere the, very fun. Room service is ver good too.

The pools are great, although can get crowded, we spent most of our pool time in the adult pool, very relaxing and beautiful settings. Also spent time on the beach and it is very clean and so beautiful. There is a lot of activity around the main pool with fun and games for everyone too.

The bars are also very nice, they never let your drink go empty and the bartenders remembered us after the first day and even on our 2nd trip there were some that remembered us from the first trip. All the bartenders were fun, friendly and entertaining. The beach bar is great and couldn't pass by it without a friendly shout or drink offering from the bartenders. Swim up bar is great and they are so fun and will go above and beyond to make your time great. The lobby bar is nice at night with live music and great service too. Trafalgars was our favorite bar with darts and pool and ocean views. The bartenders there were always ready with a new drink before we even asked and we had a great time with shot sampling with new friends there too.

Onto the rooms. Both trips we stayed in the crown club rooms which is an adults only section. Rooms were amazing, hot tub facing the ocean, great balconies, ocean views and superb amenities. The maids always did a great job and left us flowers and towel animals everyday. The mini bar was always stocked full daily with whatever we asked for. Our third trip we have booked a beautiful honeymoon suite for out tenth anniversary and can't wait.

For the price, value and options we have found no better home in Cancun or the Rivera Maya then the Crown.

Stayed November 2012, traveled as a couple
Helpful?
4 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 19, 2013
Hola Brian B,

We truly appreciate your preference and loyalty to our hotel. It is our main goal to create an exceptional experience for our guests while staying with us and make them want to return to this piece of paradise again.
Thank you for sharing your opinion about Crown Paradise Cancun, especially for highlighting the outstanding service by our staff, who we’re extremely proud of.

I’m glad that you fully enjoyed all the facilities at the hotel, and that your room choice worked best for you. I’m sure you’ll be pleased with the Honeymoon Suite even more, when you experience the amazing view of the ocean right in front of your balcony.

Please, feel free to contact me regarding any pre-arrival arrangements, it would be my pleasure to assist you.
We’re looking forward to welcoming you to your Mexican home for a celebration of your anniversary!

Saludos from Cancun,
Katarina P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

My family and I got a good all inclusive deal at this resort in October of 2009. The pictures on line were great and the on-site kids water park was one of the main reasons we chose this resort. Unfortunately when we arrived the water park was shut down for the week because it was being painted. My kids were seriously disappointed. We stayed in a family unit because there were 7 of us and the room was very old and the bathrooms were in terrible shape and looked dirty due to age. However, the rest of the property was pretty nice. The beach was clean and the water was gorgeous. The food in the restaurants was pretty good and the service was good overall. The main pool bar and snack bar was the best part of the resort. We had fun on the trip but the accomodations could have been better.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 18, 2013
Hola Kim M,

We appreciate the time you took in posting the review about your vacation at Crown Paradise Cancun.

We are sorry that when you were here last year, you weren’t able to enjoy the Kids Club. As this area is in constant use by many children, in order to provide the best possible service and safe and clean facilities, we had the maintenance work done.

We’re glad to hear that you liked the food quality and were pleased with the service in general, but on the other hand we’re sorry that you weren’t satisfied with your room.

We hope to have the opportunity to show you our improvements, please feel free to contact me directly if you decide to visit us again.

Kind regards,
Katarina P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland Neck, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 14, 2013

I never leave reviews on hotels but I feel on this occasion that I need to. I was on honeymoon and we upgraded to the club rooms which I have to say was well worth the money with the perks and mini bar in the room.

The hotel was spotless and all staff were amazing and could not do enough for you. We had an amazing time there and the food was excellent. I was worried about the booking system in the hotel but it was really good and worked really well. Plenty of choices of food and all you did was phone a number and it was booked at a set time

We would definitely return to this hotel again sometime in the future

Room Tip: Book the club rooms never saw any other rooms but club room was amazing
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 18, 2013
Hola ian s,

Firstly, on behalf of Crown Paradise Hotel, we’d like to thank you for choosing us to celebrate such an important occasion as your honeymoon.

We’re grateful for your kind comments about the cleanliness of the resort, our excellent service and food selection.

We would love nothing more than to have a pleasure to be your hosts for your anniversary or family holiday in the future. Please, feel free to contact me directly for any pre-arrival arrangements.

Best wishes,
Katarina P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

Don't let the negative comments discourage you from the Crown Paradise resort!
My boyfriend and I (age 29 & 27) just came back from our wonderful & relaxing vacation Oct 6-13th 2013. Prior to the trip I was very skeptical reading all the negative reviews but as soon as we arrived we were greeted by the bell boy who took our baggage and directed us to the check in counter. While checking in we were given "welcome drinks" which was a glass of mimosa. Keep in mind that there are a lot of people that will try to sell you timeshares. They're usually in a light blue shirt and they will greet you and ask you for your room number. Once you give them your room number they will call you the same day as well as your second day. Just say your not interested and they will leave you alone. We got to our ocean view room and it was breathtaking! The room was very clean, slightly outdated but your not really in your room other than sleeping. The bed is hard and firm but you'll get used to it. The maids come in everyday to change the sheets. We left the maid $2 U.S everyday and she would make a cool design out of the bed runner which was a nice touch to see. We used the safe for all our electronics and passports. When you get to the room the safe doesn't have a lock so you have to go to the front desk to get a lock & key. We went to the College bar located in the lobby and the workers are very friendly! Gerrardo was our main guy and he was so awesome! Those guys work so hard and are super friendly. The snack bar located by the main pool has really good burgers which was our favourite. They also had hotdogs, chips, fries and chicken nuggets. Pools are very clean. There's an adult pool on the 1st floor which had a swim up bar. This is a family resort so expect kids in the main pool. We didn't mind the kids at all it just gives it more of a variety. The buffet was good. I think the buffet was better than the a la carte restaurants. Room service is available 24hrs. We did room service for breakfast and it was super easy to do. In your room you'll find a list of options that you can have for breakfast that you can check off and hang outside your door before 3am. Breakfast always on time when we wanted it. The only thing I wished the standard rooms had was a fridge to keep bottled water cold. Don't drink the tap water! Always drink and brush your teeth with bottled water. Overall the crown paradise is a wonderful resort and we will return again!!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank JessicaOriley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 18, 2013
Hola JessicaOriley,

Thank you for taking the time to post your feedback on your recent stay at Crown Paradise Hotel.

We’re thrilled that you had a wonderful and relaxing vacation, and that your overall impressions of the resort are so positive.
Thank you for mentioning the great service provided by our staff, especially Gerardo’s, I’ll be happy to share your kind comments with him.
Once again, thank you for sharing your experience on TripAdvisor, I’m sure it will be helpful to many readers.

We hope we’ll have the pleasure of welcoming you again soon!

Saludos,
Katarina P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

Just got back friday the 11th of oct 2013 after a 2week stay!!, before we travelled we read the reviews like you do, but after our stay we couldnt find a fault the place is brilliant! Very very clean very comfortable and the staff very kind and friendly people even down to the maid, they work so hard to make your stay avmemorable one!, we stayed in the ordinary rooms of the hotel and not the club rooms, you dont get a fridge but you can hire one fa a small fee but we didnt bother, there's ice machines on every floor to fill your cups fa ice cold water! The restraunts are great our favourite was the mexican, then fishermans, waynes boots, we tried the french but wasnt keen well i wasnt but it was 9.50 at night we went in so missed the best of the food! The worse for us was the italian but therecis a meal for every one, the main buffet areacwas very good to with an array of freah food to fruit to breakfast! The only thing i can knock is they put tomuch ice in your drinks which waters it well down ask fa know ice or just a couple of lumps also a small tip goes a long way! Ha ha ha overall we didnt find fault with this hotel dont go on reviews as the one's that complain are the americans, vey loud most of them and try and take the pool areas over! There rude and abrupt, but thats our experience. We would deffo reccomend this place, give it a try you wouldnt be dissapointed! What great holiday we had, thank you to all at crown paradise, we also met some lovelybpeople who we are keeping in touch with! Once again gracios!!! ;)

Room Tip: Apparently you get better rooms if you upgrade to club rooms, but in our experience the normal rooms...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank shortie18671968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 18, 2013
Hola shortie18671968,

Thank you for this positive review! We’re delighted that your Mexican experience was such a memorable one!

I’m glad that you had a great time, and enjoyed your stay to the fullest.

We would love to have you back and make another unforgettable holiday for you.

Saludos from Cancun,
Katarina P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Returned today 13th October after a faultless week.

I would recommend the club rooms as a must, the extra perks as mentioned in other reviews far outweigh the cost, we paid 80 pound at the travel agent when we booked.The rooms are very clean, the mini fridge is a must, the maids do a fantastic job, we never met our maid but left her a well earned tip.

The Hotel staff were amazingly attentive and went out of their way to make sure that we were happy. The Mexicans are very humble people and a pleasure to be around. Every aspect of the Hotel runs very smoothe, from checkin to check out, there were constant maintenance workers maintaining the Hotel and gardens, suffice to say the place was spotless and well maintained. We travelled with our friends and we all agreed the place was faultless so take no notice of the negative reviews.
We tried all the Restaurants, our favourite was the Mexican, least fave was Italian, staff, food and service in there was not as good as the rest.

We would def return.

Well done and a huge thankyou to the Hotel and amazing staff.

Room Tip: Upgrade to club.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank hazel092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Social Media Coordinator at Crown Paradise Club Cancun, responded to this review, October 18, 2013
Hola hazel092,

Thank you for sharing your wonderful experience. It was a pleasure reading your feedback, as it makes us really proud to know that the attentive and personalized service of our staff made such an impression on your stay.
These kinds of comments are truly motivating and greatly appreciated.

We’d be thrilled to have you back at Crown Paradise, please let us know when you come back to prepare another warm welcome for you!

Saludos,
Katarina P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Club Cancun

Property: Crown Paradise Club Cancun
Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#49 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Official Description (provided by the hotel):
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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