Me and my boyfriend aged 19 and 21 stayed at the Crown Paradise for two and a half weeks in the first half of July. We arrived at the hotel after the check in time of 3pm so did not have to wait and were shown to our rooms immediately. During our stay we did see long lines particularly on the weekend but the hotel did the best they could and provided champagne and cold towels. For those arriving before 3pm there is a large air conditioned waiting room next to the reception with toilets, showers and changing rooms to wait in and you are also allowed to check in your luggage with the bell boy and it is stored in the luggage room if you want to walk around the resort and have something to eat. Our room was a standard double room on the 7th floor and I was honestly rather worried before seeing our room because of numerous bad reviews that I had read. However, we entered the room and drew back the curtains to see the beautiful view and the room had absolutely nothing to complain about. The room was very spacious and very clean, it was cleaned every day by the maid unless we put out a do not disturb sign all day - if we took the sign off later in the day she would always return.
We had a very comfortable king size bed (not hard at all as some people had said) and if you still find it too hard they provide one of those soft foam layers that go on top of your mattress. The air con was very good in our room and had no problems whatsoever, at times it even got too cold so we had to turn the temperature up a bit. At night we always turned it up to 20 degrees, but one night forgot to do so and I woke up with a very bad cough so beware of this. There is sometimes a humid smell that comes from the air con but we opened the balcony door and it did not bother us. With how hot Cancun is, air con is absolutely essential as it is constantly humid so if your air con is not working well upon arrival I would definitely urge you to change rooms as soon as possible. The room also comes with a large flat screen TV which has lots of English channels, one channel in particular is always showing films which we found very handy for any nights we wanted to stay in. There is a coffee maker so if you are a coffee lover you can bring your own coffee although they do provide coffee free of charge but we did not try this so cannot comment on how good it is. There is a safe in each room of which you are given the key to at check in, it is rather large and we used it a lot. One day I forgot my phone on the bed and when we came back there was a note from the maid telling us we should use the safe. The bathroom was nice, had a bathtub and as usual soaps/shampoo/creams and many towels were provided. The balcony was of decent size, with a table and two chairs - if there is none in your balcony you can request for these to be brought up. I would say the main thing I would improve about the rooms is that there is no fridge in the standard rooms, there is an ice bucket in each room and ice machines on each floor which does keep your drink cold but the ice melts rather quickly and the bucket is rather small. Room service does deliver cold water but nearing the end of our stay the bottles were always warm so I would specifically request cold water. Other that that room service was very good and we used it many times. There was a selection of salads, soups and meals such as burgers, hot dogs, chicken nuggets and sandwiches all served with chips. There was also deserts such as cheesecake, chocolate cake and ice cream and drinks such as coke and sprite. It usually took around 40 mins to come up to your room but we called them when we got into our room and by the time we had taken our showers there wasn't much to wait. For breakfast you are provided with a menu which you tick off your order and hang on your door before 3am to have your breakfast delievered to you at your specified time the next morning. This is lovely as you can eat in your balcony while facing the ocean.
For food, there is a lot of choice in the resort. The main place to eat is the buffet which has a very large selection of food. For breakfast there are different stations that make food according to your order such as omelettes and smoothies. Pancakes and waffles are also made every morning and there are a selection of sauces such as caramel syrup, golden syrup, honey and peanut butter. Other than this there are other normal breakfast foods such as sausages, bacon, chips, hash browns, a variety of veg and much more. There is also a selection of yoghurt for breakfast and a very large bread selection where you can either choose whichever loaf you want and cut it for yourself or use the bread slices provided to toast. For lunch and dinner the buffet changes round and there are different stations such as meat, pasta, quesadillas and pancakes for desert. The pasta station lets you choose the type of pasta, sauce and ingredients you want added, or you can do the same for a pizza if you don't fancy any of the pre made pizza slices. I would definitely recommend the quesadillas which you can also add any ingredients to but we liked it best with just cheese. The pancake station was great as you could add any fruit and any sauce to your pancake - banana and peanut butter was amazing. Other than these stations there is always other foods that are not made to order such as meats, potato based foods, vegetables etc, and with every meal there is always a section of the buffet with salad and fruits. This section has literally every salad ingredient you can think of including sauces and I would definitely recommend trying the fruits as they were extremely tasty. For lunch and dinner there is always a selection of deserts with many different types of cake, jelly and biscuits. There are drinks machines in the buffet with coke, fanta, sprite, cold water, orange juice, milk, chocolate milk and there is hot chocolate and porridge in the mornings. There are many seats both indoors and out and there is also an adults only area.
Other than the buffet there are many restaurants in the resort. You can reserve your first 2 dinners via email before your arrival but after this you need to call up from 8am to 4pm to book the following days reservation. A lot of people complained online about this but we had no problem as the call was always answered quickly and we were always given a place even when we phoned as late as 3pm. On the day that you have reserved you need to pick up your reservation card from reception after 8am, but we were going on a trip one day and they were fine with giving them out before this time. We only went to three of the restaurants during our stay - the steakhouse, the Italian and the Mexican. I do wish that we had tried all of them while we were there but it was just due to our own laziness that we did not reserve places. I would highly recommend the Italian, we went there twice and both the pasta and steak were very nice as was the selection of breads you are given as a starter. The Mexican was also very nice but for some reason the restaurant was very cold. The steakhouse was our least favourite as the steak was not very flavoursome and was well done no matter how you asked for it to be cooked. Also, every hour people are allowed to ride the mechanical bull which is fun and all but it gets annoying when you are trying to have your meal and there is a man shouting down the microphone and the music is so loud you can't hear your partner. If you are planning to go to the French restaurant which is said to be the best it is adults only and men need to be wearing trousers and proper shoes so pack accordingly. All other restaurants say 'suitable footwear' but everyone wears flip flops.
The ocean in Cancun is lovely but it can be very rough. There are plenty of sunbeds throughout the day and if you want shade there are sunbeds with umbrellas. There are quite a few vendors but if you politely decline they are not pushy at all. We spent the first few days at the beach and then moved on to the adult pool. This has a bar and light music and is much much less crowded than the main pool. We actually did not use the main pool at all so I cannot comment much on it but it seemed good fun for families, always had music and activities going on with a lot of entertainment but it was just a bit too loud for us. Next to the main pool are two childrens pools which seem good as one is slightly deeper for older children while the other is rather shallow for younger children. There is a bar and two food stations next to the pool, one with food such as burgers, hot dogs and chips and the other is oriental with Chinese and Indian foods. The towel station where you get your towels is also located here - each person gets a towel card at check in and you exchange it for your towel. However we brought our own towels for convenience and only used the hotel towels if our ones were still wet.
There are activities to do on the resort such as mini golf, tennis and ping pong and there is a show every night. The kids club looks very good as they have activities running throughout every day. For excursions we used the guy in the lobby and went to Xel Ha and Xcaret. I would definitely recommend both of these places but especially Xel Ha which was simply breathtaking. It is a natural ecological park where you are given snorkelling gear and swim inches away from dozens of different fish. Bring a waterproof camera! For any excursions please please use insect repellent - we didn't reapply after getting out of the water and we each had more than 30 bites on us when we returned. If you book Xel Ha through the hotel guys be aware that you are not taken directly there - you are taken to a bus station where you do a transfer. This is not told to you when booking and isn't the best of things to find out at 7am on the day of the trip.
We also went to Isla Mujures which was one of if not the best day of our holiday. You take the ferry across to this island and can rent a golf cart to drive around which is extremely fun. However if you are not a confident driver it takes a little getting used to as you are driving among general traffic with cars and motorbikes. On this island we went to a turtle farm where we saw turtles and their eggs that were waiting to hatch - for $2 entry this was a great experience and it really helps as it all goes towards maintaining the turtles. Other than this we got some souvenirs and went to the beach which was very calm.
There are a range of clubs in Cancun, we went to Senor Frogs on a UV night and had a good time even though we aren't big clubbers. The clubs are really good as you only pay one entrance fee and then there is a free bar. This particular place did have a lot of young people who would have been at oldest 15, I don't know if this is the norm for Cancun but if we were big clubbers I know this would have been annoying.
Transport wise, Cancun has the easiest transport I have ever seen in my life. Outside the hotel you can catch the bus R1 or R2 (no need to walk to the stop as they stop anywhere) and it costs only a few peso or 1 dollar if you want to pay in dollars. La Isla is the main shopping mall and is only a 10 min ride and has lots of souvenir shops, restaurants such as Hooters and McDonalds and Starbucks and also free WiFi! The hotel doesn't have free WiFi but you don't go to Mexico to sit on Facebook so can't complain, any e-mails we needed to send or receive we just did so when we found free WiFi. There is also an aquarium where you can swim with dolphins. Even better is Market 28 which is the locals market where you can get beautiful handmade souvenirs and gifts for very low prices. You take the R2 and when you get off turn right, but keep walking for around 10 minuets to get to the real Market 28. Along the way many people tell you that this is Market 28 and there are even signs saying Market 28 but you will know when you see the real Market 28 - it is on the left side of the road through a car park. We found a shop called oxxo and there are many of these in mexico which are basically like Tesco express - if you are going to buy cigarettes definitely buy them from here as they are 40 peso which is £2 compared to 78 peso in the hotels shop.
Overall I would really recommend this hotel and Cancun in general, anyone going there is going to have an amazing time. I really don't understand why people complain so much about this hotel and it seems like they are just waiting to find something to complain about. If you go expecting a good time then you will have a good time, for those that go being picky about every little thing then they bring it upon themselves to not enjoy their holiday.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
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- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico