This hotel is in need of some renovations and restaurant improvements. The hotel is in a great spot overlooking the Caribbean Sea with no obstructions to the view. The beach is clean, well maintained and the available furniture is reasonable quality.
There are 4 pools on the property and 1 is designated adults only. The 2 pools that are in the center of the property are in very good condition and always active. There are servers and lots of food choices close and readily available. We did not spend any time at these pools because we chose to frequent the “adults only” pool. The “adults only” pool was not maintained as well as the other 2 pools and there was no food to be had anywhere near it. There was a “swim up” bar which was convenient but this closed at around 5:00 each day. The “adults only” pool did not have any visibility of the beach and had a view of the road or the condemned hotel next door. There was also a pool that was focused on younger children that I only walked past but it appeared to be well maintained from what I saw.
There were other entertainment areas on the property that did not seem to be supported or working. A water slide was mentioned but I did not see it. From the hallway near the elevators in my building you could see basketball courts, field hockey and huge chess boards but I never saw anyone near them.
There are 10 choices for food on the property and below I will detail each one:
Sans Souci (French cuisine): This restaurant looks very nice and is said to be “Resort Elegant” for dress code which was left for interpretation depending on who you asked. The description on their website says “Gentleman must wear long pants, shoes and collar shirt”; some said that this meant closed toe shoes so do not plan on wearing dress sandals like I was. There is no detail for the ladies and it showed in the variety that I saw in the restaurant. Our server was very nice and provided very good service; I unfortunately do not remember his name. The normal menu was reasonable but the quality was lacking. The French onion soup was reasonable but nothing to write home about. Their version of Duck L ’orange was very fatty and a small portion. The breads were good. The seafood entrée was reasonable but my wife was sick with diarrhea for 2 days after eating it. Wine choices on the property are lacking so do not expect much more than a $10 bottle for $25. Their interpretation of crème Brule was barely caramelized and tasted more like tea than caramel.
La Piazza (Italian cuisine): This restaurant has the look of a typical Tuscan style Italian restaurant. The salad bar was very sparse with maybe 1 or 2 options that would please each patron. Bread choices were reasonable; we did not like the one covered with parmesan cheese but the garlic breads were good. The minestrone soup was more like an Italian version of the wonton soup that you see at the very low end Chinese restaurants; water with a few vegetables. The steak entrée meat was reasonable but the vegetables were untouched due to the very bitter taste. The seafood entrée was reasonable but nothing more. Dessert options were typical for the entire complex.
La Palapa (Buffet): We unfortunately ate many meals here and became tired of everything. The best option was the Mexican station which I ate at most of the time. The Italian station usually only offered pizza under a heat lamp with odd toppings (one day it was peas). The center station which offered American foods usually had beef, pork and fish options along with a variety of sides that often included French fries. I ate several hamburgers out of frustration with the options. I would describe the hamburgers as “edible”. The desserts here consisted of several production line options that you usually see at your local cheap buffet. The “ice cream” was actually ice milk reminiscent of the 1970’s in the United States. One of the best servers in the buffet was a gentleman named “Angel”. He was almost clairvoyant in his abilities. He would bring drink refills before I asked and was there every time that we needed anything.
Fujiyama (Japanese cuisine): This was more like a low end Chinese restaurant attempting to do Japanese food. It was just a very small buffet just off the beach and main pools.
Poolside grill (fast food): This place was self-serve hamburgers and hotdogs. Food here was edible.
Room Service (the basics): Eat at your own risk. The food was basically food from the buffet that was delivered to your room so slow that it was cold. The breakfast service (hang the card on your door the night before) was very confusing to order and the food was mostly cold when delivered.
Crown Club Lounge (8th floor concierge type room): Breakfast was available with a reasonable selection from 8 to 11 each day. The selections changed daily and were average for a free breakfast at a Holiday Inn or Hampton Inn. The server at breakfast was Isaac and he was very friendly, helpful and all about customer service. He would remember your drink preferences and ask when you arrived it that was what you wanted. In the evening from 6 to 11 this was a bar with a few different liquor options from the other bars on the property. Carlos tended bar most nights and was very friendly and attentive.
Los Gallos (Mexican cuisine): After our experiences with Italian and French cuisines we opted to skip the rest of the “specialty restaurants”.
Fisherman’s Seafood (Seafood): After our experiences with Italian and French cuisines we opted to skip the rest of the “specialty restaurants”.
Wayne’s Boots (Steak): After our experiences with Italian and French cuisines we opted to skip the rest of the “specialty restaurants”.
The lobby bar was staffed by two excellent bartenders from 10 am to probably 11pm or later.
We chose the honeymoon suite for our stay and we did truly enjoy the view from our huge balcony but not all of these suites have the same size balcony. We were in room 2131. The “Jacuzzi” on the balcony was actually one of those corner whirlpool tubs that the cheap home builders offer as an upgrade to the master bathroom. The air conditioning barely worked in our room so we needed to open the windows to create a breeze every night. The refrigerator in the mini bar was at a temperature of about 50 degrees Fahrenheit and the walk to the ice machine was about half a mile so we drank warm drinks in the room. The television in the room was probably a 42 inch flat screen and worked very well and there were adequate choices on television. All of the floors in the room were marble and the entire bathroom was including the walls. Our room looked very nice and the furniture was in very good shape. The bathroom lighting was a little above poor at the vanity because there were only 2 very small halogen bulbs pointing straight down in front of the mirror. Lighting in the tub/shower was more than adequate. There was a design flaw in the tub design because the edge facing the floor actually directed any escaping water onto the floor instead of back to the tub; this took some practice to stop flooding the bathroom floor. There was a safe in our room which made worrying about our valuables a non-issue. The items that were supposed to be included in our room listed “His-and-hers bathrobes and slippers for use during your stay” which were not to be found in our room.
Overall this would be a good place for a family on a budget because it is all inclusive the only additional expense would be the things that you decide to spend money on and tips if you decide to tip. Almost everyone working at the property was fluent in English and Spanish which made customer service a non-issue. Some areas of the property showed signs of needing attention like peeling paint or missing tiles. The adults only pool area seemed to be the most neglected area and the central pool area and lobby were the best maintained. I personally would not return because when we travel food and drink are some of the more important things that we look for.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
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- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico