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Reviewed November 16, 2012

I am a return guest and the second stay was the same as the first, good friendly family resort. The front desk workers are the only big downfall! You have to bring all small bills or you can not get change to tip with and the front desk employees said then don't tip we can't help you. There is a ridiculous law that prevents them from giving change to help out anyone tip their well deserving staff. My guess they are hourly paid and from the nasty remark not relying on tips to pay their bills. If you want change ask the servers or bartenders they know what needs done to get tipped. We had Israel for our breakfast server and he made our day start great! The bartenders at the pool know how to keep a smile on your face! We were not able to go into the ocean due to red flags but the beach was fun still. The swimming pools are ice cold so you can only swim a few minutes to get cooled off then you start to freeze!! The food is wonderful at the Italian, Mexican and breakfast restaurants. The smoke at the steak house fills the air and makes it unbearable to stay. We used the kids club for our 3 kids and it was well worth it! Thanks Pam for being able to handle Roman and Syrus!! They didn't want to leave. All I can say is for the price we paid we had a great time and the resort should be thankful for their employees who make it what it is!!

  • Stayed: November 2012
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2  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaki J, Guest Relations Manager at Crown Paradise Club Cancun, responded to this reviewResponded November 17, 2012

Dear guest,

Thank you for your recent review of your stay with us at Crown Paradise Cancun. We are so pleased to hear that you and your family enjoyed your second visit with us. We greatly appreciate your recognition of our breakfast and Kids club staff.

Additionally, thank you for the suggestion regarding the guest being able to change money at the reception. I forwarded your message to the department manager. We are improving our services and facilities daily and appreciate the suggestions and comments provided by guests.

We look forward to your next visit.

Best wishes

Jaki Jamieson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

I honestly am baffled but the reviews that were negative. We were just there Oct. 2012! It's fabulous!
Cleanliness- The rooms were always fresh and clean. Linens were white and the bed was very comfy. I saw some reviews complaining about the change of towels. A note in the bathroom, that they will change the towels every 3 days, unless you ask for more often. This is to be greener.. If you want more or new towels, just ask, and they will get them to you quickly.

Service- excellent! Everyone was so friendly! Always with smiles and quick service.

Rooms- I recommend upgrading to a room with the jacuzzi tub. 5th floor had a gorgeous view. Also,an upgrade to the 8th floor lounge which had a small AM buffet, evening bar, big screen TV and computer to use for free. There is a time limit on it and there are usually others waiting.

Pools - There is a large infinity pool that overlooks the ocean. It is for all ages. There is also an adult only pool with a swim up bar. Loved that too! There are also other pools and kid water slides.

Food- The main buffet is huge. There are lots of options. Lots of fresh fruit and salad options, there are several stations with ethic choices. The food in the main buffet was good. Nothing to complain about. It is not gourmet nor is it a 5 star restaurant, but it is good. There are other buffets throughout the day all were good. You will not go hungry!

Restaurants- You need to make reservations the day ahead for the restaurants you'd like to try. The food in all we tried were excellent! With excellent service. We ate at the Italian, Mexican, Seafood and the best.....the French restaurant! I cannot express how fabulous it was. This one is for adults only. You don't have to,....but we always tipped and were glad to do so. Service was excellent.

Beach- Beautiful! There are cabanas to keep out of the sun and lots of lounge chairs, PLUS a bar right there Heaven!

Excursions- 2 I highly recommend. 1) A trip to Isla Mujeres. You take a boat to this quaint island and can shop, go to the beach, eat, also there is the dolphin experience here too where you can swim with dolphins. Amazing and fun. 2) Mayan Adventure - Xtreme snorkle. Zip line, repel, swim in a cave, and snorkle with sea turtles! We saw many! They also give you a great lunch and take professional pictures to keep these memories forever.

Blowdryer- The rooms have a blowdryer but I found the low to be too low and the high to be WAY too hot. If blowdryers are an issue for you, bring one or buy one. It was not a big deal though.

Outlets- they are the same as in US no prob with our chargers etc.

Money- We got some pesos but really didn't need them, all taxis and the busses take american money as well as merchants.

Bus/Taxi - The bus is $1 US dollar. There is a fee chart at the front drive that gives you an estimate of what a taxi would cost to that location. Just be aware. We only had 1 taxi driver that tried to get us for a ridiculous amout. We laughed because we knew better. He went from $50 to $20 real fast,...just be informed before you leave to shop or dine elsewhere. Bus is the best value.

  • Stayed: October 2012, traveled as a couple
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8  Thank JewelryMaker123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Got back from here a week ago!! Loved every minute of it. We upgraded to a crown club room and it was amazing!

The only thing that let's this hotel down is the buffet food, there isn't much English food there. They are however catering for hundreds of people tho so I suppose they can't satisfy everyone.

There are 4 other restaurants there and I strongly recommend the Mexican.

Would 100% recommend this hotel and can't wait to go back :)

  • Stayed: October 2012
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1  Thank Miranda1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 16, 2012

Dear Guest,

On behalf of the Crown Paradise Cancun I thank you very kindly for your glowing review of our hotel property. We appreciate all of the reviews that we receive here and we would especially like to thank everyone that takes the time to write up a review of their experience with our hotel.

We are very pleased to hear that you and your family had a wonderful vacation with us. This is the experience we aim to give all of our guests!

We look forward to your many returns in the future.

Best Wishes,

Jaki Jamieson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Well I can start by saying that this hotel is extremely friendly the staff cannot do enough to help you our room was lovely and clean and the sheets were changed everyday and it was cleaned everyday you are given swipe cards to enter your room and there is a safe you need to push the door on the safe shut then put the lock in to make it lock lol this hotel is suitable for kids and adults as long as you are good at useing stairs there are ramps but they are to steep and need to be avoided the pools are great there are 4 one looks right onto the pacific ocean and its lovely if you prefer a bit of peace the adult pool is situated on the first floor out of the lift turn right up the stairs it is a great sun trap there is a bar to get you drinks to there are entertainment people for the kids and a games room for the slightly older ones they have mini stalls during the week in the lobby which sell goods never buy without haggling and never but from the resort shops they rip you of big time there is a crazy golf which is i n serious need of an upgrade i will be emailing them about that other stuff there are lots of places to eat you do have to queue but not to long standard of cooking is not to great hotdogs not kept hot enough burgers are not great left out to long for some reason they seem to hide the bacon dunno why lol the english variety is needing reviewing there are lots of foreign foods to try they cannot cook pizza or pancakes i am not fussy just being honest from hat i have heared most people like the french mexican and italian but the japanese is poor having said that the staff are so helpfull and lovely they will always try to accomodate you they sent a chef to another restraunt to ge tme some rice as i didnt like the spicey rice in waynes boots they have a bull for you to ride lol entertainment is a couple called oscar and patrcia she is lovely and they love you to dance please say hi for me say lesleyanne says hi the place is to far to go again but ma7beo ne day il go back i loved the place the beach is fab be aware to look around before booking trips and you have to pay 45 pound each no matter how old you are to get out of the country getting in the country takes ages its a nightmare after a long flight getting out is so much quicker you cannot get tobbaco in cancun but you can get iti the airport 50gm packs of golden vaginia was 22 quid for a pack of 5 the buses are cheap and so are the taxis ad regular to catch flee markets are a nightmare they pester you sometimes all at the same time there are nice malls as well la isla is good becareful where you book your trips are the beach people maynot be bonified and also make sure you cover yourself insurancewise for paragliding or snorkeling or boat trips and jet skis weather for us was amazing from 6am hot over 80 degrees and it goes dark by 5pm it can rain but it so short and more refreshing than a worry loads of weddings here to see you get a nice breeze most of the time to as much as there is negativity in my review loved it and ha d lovely memories hope you enjoy it xxxx

Room Tip: email them and tell them what you want they will try to give it you we were in 1148 2nd floor think 2 floors up from that would give a fab view of the pacific ocean
  • Stayed: November 2012, traveled with family
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1  Thank Lesley-anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaki J, Social Media Coordinator at Crown Paradise Club Cancun, responded to this reviewResponded November 16, 2012

Dear Hotel Guest,

Thank you very much for your honest and well written review of the Crown Paradise Cancun hotel. We appreciate your honest evaluation of our hotel, staff and services.

I forwarded your comments to management staff. All comments are taken seriously as it gives us the opportunity to improve.

Best of wishes and hope to see you again soon

Jaki Jamieson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

iwso not be put off by other revews .we travelled as a family of 7 with to children , as we arrived at the hotel we were given bucks fizz and cold flanels to cool us down as we checked in.the rooms are a good size and kept spotless cean (maid in every day).staff at the hotel were lovely couldnt do enough for you.food was exellent something for everybody.our favorite was the italian.pools were great something going on all day long for everybody no matter what age.entertainment staff very good and friendly especially jesus (chewy) very friendly chap always made time to say hello and shake hands were ever we were in hotel.nightly theatre shows very good entertainment team work so hard.only thing i would say is bit better evening entertainment when the show finished you had 1 hour of music in bar area then that was it .all finished by 11 oclock. overall this was a exellent hotel and if we are lucky enough to return to cancun again i would stay in this resort without question.5*

Room Tip: take mexican paso with you .alot easyer than changing the us dollar.
  • Stayed: October 2012, traveled with family
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3  Thank joseph w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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