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“Great Stay”

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Crown Paradise Club Cancun
Ranked #59 of 181 Hotels in Cancun
Portland, Oregon
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great Stay”
Reviewed September 29, 2012

Stayed 4 nights on a Costco Travel reservation late September, 2012. This is an all inclusive resort with great staff and good food. While the room was nice, the resort itself could stand a little TLC. I reserved a club room which is in tower 2 and includes a jacuzzi tub, ocean view and, on arrival, a bottle of sparkling wine and fresh fruit. There is also a small frig that is stocked daily with beer, soda and water. People in club rooms have access to the club lounge which was a great place to have breakfast, get help from a private concierge, use the computer and enjoy evening cocktails before dinner, even spent a rainy afternoon there reading.
My stay was "off season" so no problems with lines or crowds. From check-in to check-out, I met nothing but pleasant and helpful staff members. Food variety was awesome and my only complaint was the rib eye steak at Wayne's Boots. While this resort does not provider a "fine dining experience", it does provide a "friendly dining experience".

Room Tip: If you are an adult without children, upgrade to a club room. Well worth it.
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  • Stayed September 2012, traveled solo
    • Value
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Helpful?
1 Thank DavidPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena A, Guest Relations Manager at Crown Paradise Club Cancun, responded to this review, October 16, 2012
Dear guest. Thank you for sharing your experience here with us. We are pleased to hear that your overall experience was a great one.

The hotel is now in the process of renovating the hotel and all rooms and all will be completed shortly.

Please choose Crown Paradise Cancun for your next trip and see all the changes. Have a nice day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,714 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,379)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Wakefield, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 27, 2012

We were a party of 12 with ages varying from 17 to 45 and I can honestly say we all had a great time.

Check in was fine, and we were greeted with bucks fizz and cold towels.

Four of us opted for the club rooms which had a jucuzzi in the room plus a nice bathroom with large walk in shower. As we reached our room we found a selection of fruit a bottle of champagne and bath robes.

The rest of the party were in block 1 the rooms were fine and if any problems were reported they were resolved quickly.

As we were in the club rooms we had our own concierge who booked the restaurants for us for the whole party, we never struggled to be fitted in even though we had a party of 12. We also had our own lounge where we were served breakfast and on an evening this became a cocktail lounge.

The buffet restaurant was find and had a reasonable choice of food they even had a station which on a lunch time made delicious subway style sandwiches.

Our favourite restaurant was the french the food was lovely and the service excellent,

The Italian was our least favourite the food was a bit bland and the service rushed

Wayne's boots was good fun the burgers were good, and the service was good

The Mexican was good and in fact we found there to be too much food however the service was 1st class.

The fish restaurant was ok however the majority of the group weren't big fish eaters so we weren't very adventurous. However the fish lovers amongst us enjoyed the evening.

Being a big group we didn't go into the theatre as we tended to sit together and chat or play games.

The trafalgar bar was good adults only a couple of pool tables and the staff were exceptional.

The main bar in the lobby was also good with a couple of characters working the bar.

We tended to sunbathe near the main pool where the activities were taking place, we did go on a couple of occasions to the adult pool but found it to be too hot as the main building stopped the breeze from the sea.

The hotel was spotless and the gardens were very neat and tidy. There were was a bit of maintenance going on but this did not spoil or interfere with our holiday.

Whilst in Cancun we enjoyed the pirate ship excursion and we also went to coco bongos where we did the gold membership which was worth the extra money, however if you go drink the bottles of Sol, we were drinking from 8pm through to 3am and those of the group who were on spirits and mixers commented that they didn't feel as though they had had a drink where as those on bottled beer did. I commented on several occasions that the drinks had no alcohol in them.

This was my first time in Cancun and i don't think it will be my last

Room Tip: Upgrade to the clubroom, or ask for a room in block 2
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  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
5 Thank tropicaltiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 26, 2012

One of the best hotels we have stayed at, Our room had a jacuzzi, WOW? .In the resort you had 5 restautrants, one of them being a cowboy saloon [sawdust on the floor] steak & chips , & if you want you could have another one, & to top it all you had a bucking bronco, Being al-incl the food was great, lots to do, You had a large pool for famliys etc & a smaller pool [no kids] if you wanted peace , Buffet breakfast is very good . recommend this hotel to all

Room Tip: any room is OK.
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  • Stayed November 2011, traveled as a couple
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Helpful?
4 Thank PETER C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 25, 2012

Wow, we had a really nice time here! 9/8/2012-9/15/2012. We enjoyed this hotel - was not a lot of children during this week. We had a room in tower 2 2401, which was kept cleaned and the air worked well. We enjoyed the food - the french was the best - Waynes boots was our least. We spent hours on the beach - enjoying the beach bar. We also took a few tours, which we really enjoyed. Overall I would return.

Room Tip: Try to get a room in tower 2 - no children and away from the lobby in the main building
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank snellom00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena A, Guest Relations Manager at Crown Paradise Club Cancun, responded to this review, October 18, 2012
Dear guest,

Thank you for taking the time and sharing your experience here with us at Crown Paradise Cancun.

Let me being with wishing you a very happy anniversary and hopefully can visit us here on all your future one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 25, 2012

We stayed in from 28 August to 5 September and loved every minute of it. From the moment we arrived to the time we had to leave, the staff was very accommodating and bent over backwards to help you. Nothing was ever too much trouble for them. The room was clean and big (we were on the 7th floor). The only downside is that our room was in the centre, and voices travelled up, at times we can hear noise from the open bar area. The buffet was excellent and a great variety of food choices. However, if you went late then you missed out on the English Breakfast teabags! In addition there were other restaurants within the hotel where you can eat - the best was Wayne's Boots Restaurant, and the worst for us was the Italian, where the food was lukewarm. You had to book the day before, but no matter what time you called, reservation was always full - the most popular time was 8pm! But that didn't spoil the holiday. Would definitely like to go there again and would recommend this hotel to others.

  • Stayed August 2012, traveled with family
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Helpful?
3 Thank Suzy2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

How anyone can bad review this hotel is beyond me! It was fantastic! From the moment we got there we was treated like rotality! The view from the balcony wasnt as good as we thought but who cares? You dont spend your holiday sat on a balcony! Entertainment from robo around the pool was brilliant. Something to do everyday for all ages! The restaurants were really nice aswell. Duck from the french is a must an the snack bars around the pool and la palapa the buffet room was really nice with lots of choice! The barmen (especially pavon) were all pleasent cool dudes and were bang on with service! All the people we met were friendly from all different countries and we have met some really good friends! The rooms were always clean when we returned from the pool and always fresh bedding and towels! People who have bad reviewed the crown paradise must up themselfs. My opinion is it made our holiday what it was and that was 2 of the best weeks of my life!

  • Stayed September 2012
    • Value
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Helpful?
4 Thank CalBell88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim,CA
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 24, 2012

The Crown Paradise Club may not have the flashy exotic outside look like other hotels but it easily makes that up by tripling what it has on the inside by room size, outstanding customer service, family activities, location and restaurants. I visited two of the other more expensive hotels and their rooms was not only smaller than the one I have but also they did not offer one with a jacuzzi. The staff at the Crown Paradise went beyond expectation many times by offering to make me special dishes (Vegetarian) and also by assisting me with selecting outside activities and even helped me get my money back from a bad timeshare experience. They have a building where it's adults only and it was totally an awesome experience and the bartenders at each bar I went to remembered not only me but also my favorite drink which made me like a V.I.P. The next time I go to Cancun I will be booking my stay there.

Room Tip: If you are not going or taking the kids then ask for a room in the adult only building.
See more room tips
  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrythompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Club Cancun

Property: Crown Paradise Club Cancun
Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Cancun
#45 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Official Description (provided by the hotel):
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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