We arrived in Cancun on a rainy day. We had arranged for transport to the hotel. When we got there the porters immediately took the bags and put them with several others and then we were met by what we thought was a hotel rep but soon found out she was the time share rep. She told us to check in which we did but we were not given a room number nor a key but told to go sit and they would give it to us soon. The rep showed up and offered to buy us a drink. Once seated and drinks served she began her time share pitch. Offered us $100 discount on food and drinks and a 50% reduction on tours. Once we agreed to attend the presentation then we got our key and room number. We did attend the presentation, felt very pressured by the rep and the sales person. We were shown the new upgraded rooms which are beautiful but there are not enough to meet the future demands, they assured us that was not the case but we can't see how it could not be.
The room we did stay in was in need of major upgrading. Old appliances, very few dishes (had to go buy a wine glass). It also had a musty smell.
The staff are very nice. The tour agent could be more helpful, he had a very sour attitude.
We do not recommend this place.
The area is very expensive re restaurants and no shopping stores. We had to take buses and taxis to get anywhere or do anything.
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- Also Known As:
- Casa Maya Cancun Hotel Cancun
- Casa Maya Hotel Cancun
- Hotel Casa Maya Cancun
- Cancun Casa Maya
- Imperial Fiesta Club Hotel Casa Maya