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“Casa Maya is fine”
Review of Casa Maya Cancun

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Casa Maya Cancun
Ranked #62 of 175 Hotels in Cancun
Virginia Beach
Level 5 Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Casa Maya is fine”
Reviewed May 13, 2014

Overview: Casa Maya is an older, non-inclusive resort and is centrally located between the town of Cancun to the west and the hotel and resort district to the east. It’s adjacent to the bus route which is cheap and easy to use. The rooms vary from a simple hotel room with a microwave, to a suite with a full kitchen, to the new Elite time share accommodations (more below). The majority of rooms are simple and have not been updated (no “wow” effect—older tile in the bathroom, linoleum kitchen counters, pressed wood cabinets, box style televisions) but are clean. The resort sports two pools, two bars, restaurant, and other amenities, and a great beach.

Getting a room of your choice: I don’t have an inside track, but based on what I saw and what I’ve read about other people’s experiences, my thoughts are if you book accommodations through an online service such as Expedia, you will likely get a basic room on one of the lower floors. We traded in a week at another resort in Cabo through Interval and got a suite on the 8th floor. Some people may not understand how Expedia operates. When you go through an online site, you’re going through travel agencies who hotels and resorts have offered excess rooms to. It’s not like Expedia calls Casa Maya to personally arrange rooms, so you’re getting what Casa Maya has available. If they have a lot of people like us who are trading weeks from somewhere else, or there are other people who’ve called the resort directly to reserve a room or suite, then you’re likely not going to get the primo rooms. Being rude won’t get you anywhere, but a well-placed ten dollar bill and getting down there early on Saturday may.

The “Elite” time share: When we stayed at Casa Maya in 2006, they didn’t have the Elite time share program. They’ve essentially taken three floors of their west tower (4, 5, and 6 of the 8 floors as I remember) and completely refurbed them. There’s a couple of lounges and amenities, and the rooms have been completely upgraded with granite, flat screen televisions, super comfortable beds, high quality furniture, stainless appliances, etc. The time share sales pitch is pretty standard—someone will sit down with you shortly after you check in (he’ll probably call you at home before you arrive), arrange a time to see the time shares if you want, and show you a list of discount attractions. You’ll get a free drink or two out of it (tip your waiter). Your tour will start off with a free breakfast (tip your waiter), and then you’ll see a couple of rooms and suites. The person who takes you on the tour (normally they’re American or Canadian at other resorts, but here they’re Mexican who speak English fairly well) gets you to the sales room and then turns you over to the salesman. No matter where I’ve been, this person is a local who speaks English fluently and has done some traveling. They’ll establish a personal rapport with you—they’ve been to the state you live in, or have the same hobbies, etc. They always use a big piece of paper, are adept at writing upside down so you can hopefully follow their financial logic, start off with a big number but almost immediately cut it in half, show the financing, how many weeks you get, etc. Three things always are the same—1, “you value your vacation time, right? You’re crazy if you don’t.” 2, “this is a great resort, isn’t it—what else would you possibly want? If you really do want something over the top, then that’s much more expensive and let’s face it, is it really worth it?” 3, “if you sat down and computed how much it would cost to take a vacation one week a year to a resort on the ocean in the tropics for the next 30 years, you can see what financial sense this makes.” The one thing about this time share pitch that I thought was different was that this was much more complicated than usual—lots of numbers were thrown around so the bottom line was confusing and I wasn’t sure what interest rate they’d be using, and then what RCI or Interval International type of organization they are part of…and if they’re part of three. We just told them that there was no way that we could fit yet another time share week into a year of vacation time where we work and with the other commitments we have. Then a lady came over with impeccable English who tried to sell us a block of weeks, but we just said no and everything was fine and we left. We ended up never doing any of those “discounted” activities, though. There all pretty standard, though. You can walk up to a kiosk on the street and work the same or better deal.

Meal tickets: One of the things they mention on the first day is buying discounted meal tickets. If you buy 6, you’ll pay 145 pesos per person per meal and it’s normally 185 pesos. You can use them at breakfast, lunch, or dinner. They have some nice buffets in the evening, and each is teamed. Mexican night, seafood night, international night, etc. Its 12 pesos to the dollar so you can do the math. You’ll probably have to pay extra for Friday’s Caribbean night because that’s normally 198 pesos.

Summary: The good reasons to stay at Casa Maya are the location, the beach, and we’ve always been able to get a good room. Downsides are the living room furniture and beds are hard. If you can get a good deal and know what you’re getting, enjoy it. It’s far from being a roach motel like some of the Trip Advisor comments would lead you to believe.

  • Stayed April 2014, traveled as a couple
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Helpful?
5 Thank CHXBeachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ashburn, Virginia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 13, 2014

Great trip! Stayed in the Elite 2 bedroom suite and the room was amazing. Beds were extremely comfortable and everything looked brand new. Full kitchen and gorgeous view. The beach cabanas were a nice touch but the beach itself is really nice too. Very clean and calm gorgeous water and very quite. We only went to the pool area one day, they played games but that part was just ok. We've been to many hotels with pool games and this one was definitely one of the lamer ones.The hotel food was very reasonably priced and tasted very good. The only down side for my husband and I was there really is no nightlife in the hotel whatsoever. It was definitely an older crowd (late 50's prob avg). We would go to the lobby bar after dinner and no one was there. The bartender was super nice but how many nights in a row can you talk to him. It was definitely very relaxing and an excellent trip but if you are looking for more excitement this is not the hotel Unless you want to leave the hotel to get it. We did not want to travel into the "party" area of Cancun either so we just enjoyed relaxing and being low key but it would have been nice to have an upbeat area of the hotel with some nightlife. Just really depends what kind of vacation you are looking for.

Room Tip: Elite rooms were excellent
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  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank kristawoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level 6 Contributor
144 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 13, 2014

We booked this vacation through Expedia and stayed in a lovely time-share apartment. This is a hotel/timeshare complex. Nicely furnished, could maybe use a little updating, but very clean and very generous for the price. A complementary buffet breakfast was included - a great way to start the day.... held us until dinner - everything you could possibly want for breakfast, most items are made fresh before your eyes! The pools are lovely, great for families with small children. An outside restaurant and bar - nice food selection, freshly made - situated between the beach and the pool! Many dinner theme nights which included two drinks p.p. and a large buffet - $16.00 p.p.! The beach is fabulous, sifted every morning. Hot tubs and hammocks. Location is right on the bus line - fifteen minutes into town where all the restaurants and shopping are located.

Room Tip: Go for the suite - it's actually a time share apartment. Very little price difference between a...
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  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank ChefLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2014

This was our first time to Cancun and we had a good deal to say at Casa Maya. The rooms where OK but the beds were hard as everyone else has mentioned. Our room faced the beach and we could see the sunset and sunrise everyday. We also saw the night cruise ships nightly on the waters. Lunch and dinner buffet was good and reasonable priced. Pizza was OK. A/C was not that cold but was enough to cool the room comfortably.

However, the beach was awesome. We enjoyed jumping in the waters and relaxing on the chairs by the beach. Very nice and clean beach. The pool area was also nice and clean.

The food service staff provided excellent service. Cleaning staff always working to keep the pool area nice and clean.

We would highly recommend Casa Maya to people who just want to come and relax and enjoy the nice beach.

Room Tip: Ask for top floors with ocean view.
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  • Stayed May 2014, traveled with family
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Helpful?
1 Thank Yang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 9, 2014

Just returned from the most relaxing vacation ever. Checked into our 2 bedroom elite suite and never regretted being here for an instant. ELITE suites provide daily continental breakfast, daily maid and turndown service, evening complementary appetizers, discounts at the bars and restaurants, and our favorite, FREE, DAILY CABANA USAGE in the "elite members only" portion of the beach. And while I'm on the subject, this is the best beach in Cancun. Calm water, large stretch of sugar white powdery beach in both directions. We took short walks up the beach and the next resort over had a small beach with its guests all packed in like sardines in their tacky bright pink towels, ha ha. Our beach was clean and had enough room for everyone to play conformably without tripping over each other. We travelled in March and the temps were perfect 82-84F daily, The water was turquois blue and super warm. We spent many a lazy day just hanging out on the beach and in the water. Great mini market on site with nice prices and gallons of bottled water (cheap) so you never really have to hit the grocery store. If you do, there is a WalMart a 5 min bus ride up the street. Bus stops about a half a block away and will cost you 10 pesos. In case you are not up on your conversions, lets see, that's less than a buck each way. Elite rooms have flat screen TVs in each room and the kitchen is gourmet. Brand new stainless appliances, microwave, blender, coffee, kitchen table as well as breakfast bar, slept 6 with space to space, never felt like we were tripping over each other. Staff was wonderful, rooms were super clean and spacious. Buffet prices, best I've seen with large variety, desserts were just so-so but with everything else to eat, there was hardly room for any anyway. Cant wait to come back. Did I mention airport pickup too? LOVE THIS PLACE.

Room Tip: Pay the money, get into the ELITE rooms, 5 star pampering
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  • Stayed March 2014, traveled with friends
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Helpful?
3 Thank VICKIVALE66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simi Valley, California
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2014

Very nice place, quiet, comfortable, family oriented, very clean. Ck in and out no hassles. Staff very friendly. Beach very good.. One of 3 hotels that are not all inclusive..
One complaint that I have is the VIP beach area was always empty, and as a business I would assume that you want to have that area full with customers. That way you are creating revenue for the hotel..
Since you know how many vip's
You have in your hotel...

  • Stayed March 2014
    • Value
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Helpful?
1 Thank MarlinPoolco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level 6 Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 23, 2014

Homey place. Lots of white sand, safe waters. Bus handy. Staff great. Food was great and reasonable. Great view, could see ocean and lagoon. Loved lagoon too. clean. Room was a bit wet, I guess just cleaned. But then it was fine the rest of the trip. The air conditioner was fixed after that and it solved the smell and moisture problem.

Room Tip: Most of the rooms seemed like they faced the beach.
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank tyraToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wdmslp, Director de Relaciones Públicas at Casa Maya Cancun, responded to this review, April 28, 2014
Dear guest

We appreciate your visit to Casa Maya. We are pleased that your visit has been pleasant. Also that you have liked our facilities and our beach, which is one of the most beautiful beaches in Cancun; as well as the excellent service from the hotel staff. We hope you visit us again soon.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Maya Cancun

Property: Casa Maya Cancun
Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Spa Hotel in Cancun
#52 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya

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