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Casa Maya Cancun
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Reviews (1,540)
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All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rciolder hotelbreakfast buffettimeshare pitchoutdoor restaurantconvenience storebit datedbus stoptennis courtsbeach volleyball
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527 - 532 of 1,540 reviews
Reviewed August 17, 2013

The customer service was great from the get go . They provided an excellent experience for first timers in Mexico . I do suggest asking the shuttle service for more than the 50 minutes they allow you when arriving internationally . Customs alone took about an hour. Overall the hotel and grands are beautiful . True paradise at Casa Maya .

  • Stayed: May 2013
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4  Thank I_dont_know_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

Casa Maya was one of the first hotels ever developed on the Cancun beach strip, so everyone knows it. As such, it is older and smaller than the new mega resorts. However, there are some advantages to that. For starters, despite being a full-service hotel, you won't be obligated to an all-inclusive meal package. Casa Maya is less crowded, has a private beach with a large sandbar, friendly staff, good service, and larger than average rooms. Although the room decor is dated, it remains functional. The resort is comprised of 2 towers, 2 pools, 1 kiddie pool, 2 large hot tubs, gym/spa, beautiful beach, pool-side restaurant and beach bar. Onsite amenities include volleyball, ping pong, snorkeling, beach sports, etc. The gym/spa is modest but is good enough for a rewarding workout. The hotel is located at about mile market 5km, which means that you can easily access the facilities of downtown Cancun or the amenities of the entire strip. Free parking is available which we appreciated since we rented a car.

  • Stayed: August 2013, traveled with family
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5  Thank Road_Warrior_in_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

Stay here for the beach and great value. This is a great inexpensive place to stay if you are looking to get away for a couple of days and are looking to see what Cancun offers outside of the resort. I would not recommend this hotel if you are wanting to hang out at the resort all day/night. I traveled alone and felt safe here for 3 nights.

I paid for the upgrade room with stove, etc. and it was so worth it.

Room Tip: The upgrade was definitely a must when staying at a NON-AL
  • Stayed: March 2013, traveled solo
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5  Thank Lynz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

We stayed at Casa Maya last october. Beautiful beach we should have sleot on the beach. My husband had an attack of bed bug itis I did not but I travel with my own sheets and pillows, He will too from now on. The time share sales pitch is like being held hostage so do not even let them start on you. You do not get the key to your room tillyou listen to their speil. Find another place that has a nice beach

Room Tip: choose the beach
  • Stayed: October 2012, traveled as a couple
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6  Thank mary y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013 via mobile

The folks at Casa Maya were customer focused and easy to deal with all week. The rooms need to be updated, the beds are poor. The beach is a real standout, really mellow and a nice place to swim. I would stay here again in spite of the hard bed, just for the excellent service.

  • Stayed: July 2013
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5  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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