I traveled with my two toddlers and as they cant drink regular milk I called the hotel a couple of days before we traveled to see if they had the milk that my children drank available...they didn't. So with that in mind I traveled with 5 cartons of milk of which I was assured I would be able to store in the room refrigerator. Upon arriving that night I called room service for my refrigerator to be opened and as it was also a mini bar I told the manager I would be emptying the mini-bar (refrigerator) to store my milk..NO PROBLEM..however, a couple of days later I came into my room to see my refrigerator restocked with alcohol and my milk siting in the hot room. I called, complained as my milk had now spoiled. I was told of hotel policy, I was told of regulations....and finally my refrigerator was emptyied again and I had to go into town and buy more milk & $50. taxi ride. Next day, same thing milk got taken out and refrigerator restocked, my milk spoiled again! I called management, and management never responded. Had my needs been insulin....had my needs been medicine or any other things that needed to be refrigerated, i'm sure I would have received the same response...policy this, policy that. Other than that the only other bad thing was the beach...there wasn't one. All other hotels on the strip have had their beaches redone but not the Omni. I would not recommed this hotel for families with children.....On a lighter note, the service in regards to the restaurants and the rest of the staff was excellent....
- Official Description (provided by the hotel):
- The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more less
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- Also Known As:
- Omni Cancun Hotel And Villas
- Omni Cancun Hotel Villas
- Omni Hotel Cancun