We stayed at Omni for 7 nights from end of June to early July. Overall, the hotel is good.
The staffs were very friendly except Berna who worked at the Sushi Bar, Mexican Bar and the Main Pool Bar during our stay. I guessed he expected tips from me but got none so he remembered me then treated me badly. I did give tips to everyone else depending on the level of their services to my family even though the travel package stated tips were included. He expected tips from me when making me waiting for more than 5 minutes before taking my order at the Sushi Bar while he was chatting to his co-workers? This is hilarious to me.
The food was good overall. They were mostly not greasy nor salty at all. To me, the food was healthy considering we ate much more than we normal do. The Hotel Website indeed mis-leaded us on the number of reservations. Pina Colada turns into Indonasian restaurant for dinner. To me, it's indeed Asian because it has Singapore salad, Vietnamese taco, Pad Thai... on the menu. Together with Da Vinci, it needs reservations even though no dress code is required and kids are allowed. This is how it works: if you stay 3 to 4 nights, you can only make 1 reservation so you get to choose which restaurant to dine. If you stay 5 to 6 nights, you can have 2 reservations FOR BOTH RESTAURANTS. If you stay 7 nights or more, you can make 3 total reservations for both. The Italian Da Vinci restaurant was just OK to me but the atmosphere was every nice with live music. Since we traveled with 2 kids, we ate at Deva 2 nights. We all love the fried ice cream there. Only La Paloma (Buffet) and Pina Colada have coconut ice cream which is a must to try. Before we checked out, my daughter even asked for a to-go-cup of it!
Sushi Bar doesn't have sashimi. They put a lot of rice in the roll and add cream cheese in everything. You can ask them to leave cream chesse out, though. Quality was just OK.
Pool, bars and beach are all in close proximity.
Aquatic Aerobic was fun and good exercise to burn some calories after eating and drinking too much.
Micheal Jackson show was the best show that they had.
We did use the Gym several times. Even though it was not elaborated nor big, but good enough to burn some calories and to keep your exercise routine.
My kids loved kids club. The ladies there were very friendly.
Even though the room has a nice size and was kept clean, there was still smell from the bathroom. I guess it was from the drainage on the floor. Due to humid and hot temperature, the smell escaped from it. It did bothered me the first few days so I kept the ventilation fan on all the time except from 11 pm to 7 am.
The room is completely NO SOUND PROOF. We could hear every thing from our neighbors: dragging the chairs, closing the drawers, taking shower at 5 am or normal conversations between kids. This is the major draw-back for me in making decision whether I'll stay at this Omni again in the future.
They canceled circus show on Thursday night without notice and no reason was given. My kids were very disappointed. They instead made it Karaoke night. The problem was they didn't have a Karaoke program, but instead pulling the songs from YouTube. This was so boring!
No map of the hotel was given when we checked in nor in the room. It was given to us when we talked to Time Share People.
We did not know ice cream was available. After staying for 2 days, I started wondering why they didn't have ice cream while the weather was hot. I asked around and found out.
The maid didn't clean our room until very late, between 3 to 4 pm, the first few days. After learning that we'd come back to our room to rest during this time, she (Lida) actually managed to come earlier.
There was a turtle program, but the life guard told me they got only 2 turtles laying eggs since it was early in season. If we wanted to release little baby turtles back into the sea, come back in a month! My kids was completely disappointed upon learning this.
Overall, our experience with Omni in Cancun was good. Time Share people were around the lobby but they never bothered us again after being told we'd think about it. If you want a chaise lounge in the shade, then you need to wake up before 8:30 am. Otherwise, there are plenty of them around. The hotel never made me feel it was over crowded.
The staff at Pina Colada surprised my kids at our first breakfast at Omni with Princess Pancake. They were so happy and indeed asked to come back for it. Some people commended that Mexican food there was not as good as in California. I wonder if they ever traveled to other places. Except you dine in fine-dining restaurants in US, most of the food here is fusion, not authentic. If you travel to Thailand, you'll find local Thai food is completely different than what you taste here. They don't add coconut milk to virtually EVERYTHING in Thailand! When you travel abroad, please travel with open minded.
We had a room in 18th floor facing Lagoon. We found out it was OK because we were only in the room to rest a couple hours in the afternoon, then to take shower and to sleep. We spent almost all our time outside.
The Mayan Museum is next door. But be aware that they charge 59 pesos per adult IN MEXICAN PESO ONLY. There's English summary to read, but artifacts' presentation is only in Spanish. This annoyed me since the museum sits right in the heart of Hotel Zone where I believe most visitors are tourists.
If you just want to have a relax vacation with beach, pool and food/drink available at any time, staying 5 nights is good enough. If you stay longer, 7 nights like us, then you need a break from the hotel by taking a tour. Do bring A LOT of sun block, though.
- Official Description (provided by the hotel):
- The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more less
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- Also Known As:
- Omni Cancun Hotel And Villas
- Omni Cancun Hotel Villas
- Omni Hotel Cancun