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“All in all an excellent vacation”

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Omni Cancun Resort & Villas
Ranked #38 of 175 Hotels in Cancun
Berkhamsted, United Kingdom
Level Contributor
257 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“All in all an excellent vacation”
Reviewed March 21, 2014

We were a little concerned following a few poor reviews post booking, but we were assured by Virgin holidays that all would be ok! On arrival we were checked in quickly and efficiently, and shown to our room. It was on the ground floor with easy access to everything. The room size was good and the bed very comfortable. The water pressure of the shower however could have been better. The Onmi throughout is extremely clean and the quality of service is excellent. Breakfast, lunch or dinner on the beach was superb. We were also there at the same time as the 'spring breakers' (as per previous review) but it certainly didn't spoil our holiday.
Siting at the beach bar, enjoying a cold beer, watching the world go by, with fabulous views.........It does not get much better. the beach is beautiful and the water a fabulous colour. A great walk to start the day.The quality of the food and drinks were excellent and all served with a smile. The two 'better' restaurants can only be used 6 times in a two week stay which is a pity. The buffet style serving in the main restaurant is not for us, but it was more than addequate on the night we arrived. Although the lobby bar was very good (and excellent service) a hotel of this size need more than one. We used the gym every day and again extremely clean. I also used the spa for a massage and while not the best I've had, it was very good value for money. We did tip regularly but we didnt feel (again as per previous reviews) that the service was poor if you didn't. Not a huge fan of sushi but we did try it and it was very good. Even if you're not into Sushi, have a beer at the bar and watch them make it. It's certainly a work of art. We gor the bus out a couple of times which is quite an experience. Finally a fantastic, relaxing break.

Room Tip: The ground floor is not where you want to be if you want to sleep late! From about 6am, noise from p...
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  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Spencemarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Oklahoma City, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 20, 2014

There were numerous children that were out of control. Children would be in the adult swim up bar and that as the place to hide.... Really no sun in the swim up bar. Will not go back again due to young uncontrollable children at all hours of the nigh

Stayed December 2013, traveled with friends
Helpful?
1 Thank Suzeqboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

My family and I came to the Omni for a family vacation. Everything was good until our last night here. Housekeeping will come into your room numerous times throughout the day for who knows what. Then on our last day here, we come back to the room to find my daughters Ray Ban sunglasses missing. They were sitting on the counter and then suddenly we had fresh towels, toilet paper and then the sunglasses were gone. In place of the sunglasses was a roll of toilet paper. I know for certain I put them on the counter because I asked my daughter is she wanted to take them with us as we were leaving for the day but she declined so I put them back on the counter. As soon as we noticed that they were missing, we notified the front desk. The manager and security came in to search our room. The sunglasses were no where to be found... Clearly because house keeping stole them! The manager stated that anything of value should be put in our safe. I told them that I should be able to leave a pair of sunglasses out without the fear of someone stealing them! What kind of people do they have working for them?? It's the principle, if they do not belong to them then they should not take them. I will never stay here again. Dishonest staff and the manager could have cared less. Said the last time they had a claim was 3 weeks ago!! Shame on them!

  • Stayed March 2014
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Helpful?
5 Thank lilnichelle79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

we just got back from Trip to Cancun and we really enjoyed our stay at Omni. This place is clean and staff is excellent. Staff is are very cheerful. This hotel is very well located with nice beach. Good entertainment in the evening.

Room Tip: Take ocean view room and higher floors to have a quiet stay (AC could be loud)
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  • Stayed March 2014, traveled with family
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Review collected in partnership with this hotel

Helpful?
Thank vs432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, New Hampshire
1 review
Reviewed March 20, 2014

This hotel was amazing! The service was great and the room was comfortable. Fantastic views and great food.

Very big shout out to Francisco Armas in the Pina Colada Resturaunt at the result! He made us feel at home every morning for breakfast and he was so nice and inviting that we went for lunch as well! If I owned my own Resturaunt then I would hands down hire him do to his superior customer service!

Pool was fantastic, Pool bar was amazing, the Beach was out of a Dream, and the Drinks were Perfect!

Would recommend this hotel to anyone and everyone!

Chris

Room Tip: For people who only need one bed ask for a "King Size Bed" and ask for a Ocean or Pool Vie...
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  • Stayed March 2014, traveled with friends
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Helpful?
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darien, Illinois
2 reviews
Reviewed March 20, 2014

After reading all of the reviews on trip advisor, we were excited to experience the Omni itself! I was nervous because my husband and I don't get away often, so I wanted it to be great! The Omni was clean, comfortable, had good food, and a great location! We would for sure visit again!

  • Stayed March 2014, traveled as a couple
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Helpful?
Thank Shari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2014

This is our second trip here for a Mother/daughter get away. The service is great, the hotel was at 100% occupancy and we could not tell. Ask for Edwin Perez, he will take care of you like family. Consuelo on the beach was an excellent server and made us feel at home.
The food at davinci was very good and the sushi bar too! You can't go wrong :)
Have fun at this wonderful spot!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capitolcitymomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Spa Hotel in Cancun
#30 Romantic Hotel in Cancun
#30 Luxury Hotel in Cancun
#35 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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