We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Short stay at the Omni”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Omni Cancun Resort & Villas
Ranked #39 of 176 Hotels in Cancun
Reviewed November 29, 2013

We were due to return from Cancun to Chicago on Sunday Nov 17th via United Airlines. Because of Tornados in Illinois our flight was cancelled and United could not get us out of Cancun until Wednesday Nov 20th. United put us up at the Omni Hotel in Cancun for three days. The Omni is a very nice hotel and our accommodations were excellent. We had an ocean front room. Service was very good and the food was very good. The only problem we had was that I am 82 years old and have trouble walking any distance and have trouble with stairs. The Omni is not designed to handle disabled or impaired people. There are elevators from the lobby to the room levels but no elevators to the restaurants which are two levels lower.

I had to walk down and up two flights of stairs three times a day. There were no restrooms on the lobby level. They also too were two flights of stairs lower on the restaurant level. I know United Airlines can do nothing about weather . I always take an extra days medications with me when I travel. But being stranded three days, I was forced to go without medication for two days. I think United should have sent a plane down the next day or if no plane was available they should have chartered a place to get the people back o Chicago.

Again the hotel rooms were outstanding.

Room Tip: I would ask for an ocean view
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MyDog_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 30, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

Please be certain that your observations will be taken into consideration for expanding our facilities for disable guests.

From every member of our team, we look forward to the opportunity to welcome you back in a near future.

Cordially yours,
Dinorah Soto.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (6,270)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,433 - 3,439 of 6,270 reviews

Reviewed November 27, 2013

We enjoyed our stay at the omni resort & villas. The service exceeded our expectations. Staff very friendly. Perfect white sand beach with turquoise warm water. Beverage service on the beach. Several pools with a swim up bar. Meals were enjoyable and always an open restaurant to accommodate your hunger. Each night there was some sort of entertainment. We didn't even leave the hotel until our fourth day. Great for all ages, families, couples and seniors.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jodacious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 28, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

Indeed, our mission at the Omni Cancun Hotel & Villas is to meet and exceed our guests expectations, and we are happy to have achieved our goals with you during your visit.

From every member of our team, we look forward to having you with us again in the near future.

Cordially yours,

Dinorah Soto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

Great hotel. Great service. Great experience. Best for couples and families. Not so much for singles. Outstanding bread products (croissants, rolls, breads.) Distinct feeling that the hotel staff and management will make one's stay as pleasant as possible.

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 28, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

Indeed, our mission at the Omni Cancun Hotel & Villas is to meet and exceed our guests expectations, and we are happy to have achieved our goals with you during your visit.

From every member of our team, we look forward to having you with us again in the near future.

Cordially yours,

Dinorah Soto.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

The wait staff was incredibly friendly/prompt and always kept your glass full whether it be in the pool, on the beach, or at a restaurant. The hotel was immaculate; never saw a cup out of place on the grounds. The hotel was also very accommodating to the infant traveling with us. The food was great too. We enjoyed Pina Colada for lunch; the views from the restaurant were great and the food was delicious. The sushi bar and poolside grill were yummy as was DaVinci and Deva for our more elegant dinners. Didn't care much for the buffet for lunch or dinner but it was great for breakfasts. The beach had everything you could ask for--cabanas, tiki huts w/ lounge chairs, beachside jacuzzi with swings and a swim up bar, wait staff bringing drinks, etc. We had a great time!!

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Shekeba M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 28, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

Indeed, our mission at the Omni Cancun Hotel & Villas is to meet and exceed our guests expectations, and we are happy to have achieved our goals with you during your visit.

From every member of our team, we look forward to having you with us again in the near future.

Cordially yours,

Dinorah Soto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Been to a few hotspots and super impressed with resort. Service was amazing and everything was so clean. Felt so looked after and safe. Food and the amount of options was outstanding. Would go back in a heartbeat.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Javagirl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, Rubén García / Rooms Div Mgr at Omni Cancun Resort & Villas, responded to this reviewResponded November 27, 2013

Thank you very much for your kind email.

We really appreciate your feed back and to know that we met your expectations.I will make sure to pass your comments to the staff mentioned in your email.

We also take our guest's comments or suggestions to improve our facilities and service very seriously.

Once again thank your for your feed back, and we hope to see you soon!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013 via mobile

I was just at this resort last week and overall the vacation was great the hotel staff is wonderful always going the extra mile to please you. I was traveling with my children and the kids club was great the staff was always in point with games and entertainment for them my son had a blast.
The property is due for some renovations as the rooms are dated and are in need of some tlc.

The food is ok (I'm being generous)
Drinks are watered down and you will be served well liquor unless you point out you want what they consider top shelf alcohol which is ok.

Tip: do not take the time share presentation. What ever promo you get with it it's not worth it .

Overall experience: great , you get what you pay for.

Stayed: November 2013
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 27, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

Indeed, our mission at the Omni Cancun Hotel & Villas is to meet and exceed our guests expectations, and we are happy to have achieved our goals with you during your visit.

From every member of our team, we look forward to having you with us again in the near future.

Cordially yours,

Dinorah Soto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

What can I say from the minute we checked in on our honeymoon we were greeted by Norma who said on check in "welcome to your home" we felt so welcome and we did make it our home from home. I had read previous reviews one in particular from another honeymooner and I was a little worried. But I don't know what they were talking about. I just loved that it was a small resort it made it so much more homely. The buffet in the morning was amazing (my husband even had meatballs 1 morning) I had many a mimosa (what more does a girl want) and then a bufet for lunch and dinner i have never seen such an array of food a credit to all the chefs and service staff. We then found the lovely Oscar at the pool grill and the chicken wings they are just awesome and he is so charming! Everywhere was so clean and all you could need for your stay (right down to a little pot of cotton wool to take off your eyemake up). Included in our INclusive package was1 nights evening meal in Da Vinci restaurant Absolutely Perfect. Great wine list very reasonable priced and the food was amazing. To make it extra special you have to get dressed up men must wear pants which to me made it extra romantic. Then another night we ate in the La Deva restaurant which is literally on the beach you are sitting on the sand but yet in the restaurant "awesome" it is an Asian restaurant and the food was gorgeous we couldn't even finish it it was so good.
I have saved the best till last Ku Kus jacuzzi bar pool on the beach was our haven with Francoise our bar tender so much fun we would go to the beach waiting for him to open up. He is so much fun and so obliging and because the resort is so small everyone knows you and its just so relaxing. I can highly recommend 2 cocktails called the Miami vice and the three wishes they will just rock your world.
I genuinely can't fault this hotel and their staff and their services yes its alittle dated but you know what i wouldn't change it. Even down to their entertainment staff who keep you entertained all day and accompany you to senior frogs to keep you safe(a must do) which I'm sure is such a chore !!i had heard rumours about Cancun and how its unsafe, wrong it really is built with your safety and well being in mind. I really really cried leaving and some day for some anniversary we will return it is worth the plane journey from ireland we thoroughly loved it xxx
Thank You OMNI XXXX

Room Tip: Rooms facing the sea also face the pool much more activities and much better to see the thunder and...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Edelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rub_Gar2013, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded November 27, 2013

We want to thank you for having stayed at our Omni Cancun Hotel & Villas and for posting your wonderful comments on this important social media.

At the same time, we would like to tell you that we appreciate very much the kind comments you expressed regarding the service delivered by Norma, Oscar and Francisco. We are truly fortunate to have such talented and professional personnel. Indeed, they pride themselves on delivering warm, genuine, Mexican hospitality to create unique and memorable experiences in each interaction with our guests.

Certainly, our mission at the Omni Cancun Hotel & Villas is to meet and exceed our guests expectations, and we are happy to have achieved our goals with you during your visit.

From every member of our team, we look forward to having you with us again in the near future.

Cordially yours,

Dinorah Soto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.1 mi away
Emporio Cancun
Emporio Cancun
#45 of 176 in Cancun
2,178 reviews
2.6 mi away
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
4.7 mi away
Fiesta Americana Villas Cancun
Show Prices
Show Prices
Show Prices
0.8 mi away
Marriott Cancun Resort
Marriott Cancun Resort
#14 of 176 in Cancun
4,155 reviews
4.5 mi away
Presidente InterContinental Cancun Resort
4.9 mi away
Occidental Costa Cancun
Occidental Costa Cancun
#46 of 176 in Cancun
5,883 reviews
Show Prices
Show Prices
Show Prices

Been to Omni Cancun Resort & Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Cancun Resort & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#19 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#31 Luxury Hotel in Cancun
#31 Spa Hotel in Cancun
#36 On the Beach Hotel in Cancun
Price Range: $236 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, BookIt.com, HotelPower, Hotels.com, Orbitz, Travelocity, Hotwire, HotelQuickly, HotelsforEveryone, Evoline ltd, Cancelon and TripOnline SA so you can book your Omni Cancun Resort & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing