We were due to return from Cancun to Chicago on Sunday Nov 17th via United Airlines. Because of Tornados in Illinois our flight was cancelled and United could not get us out of Cancun until Wednesday Nov 20th. United put us up at the Omni Hotel in Cancun for three days. The Omni is a very nice hotel and our accommodations were excellent. We had an ocean front room. Service was very good and the food was very good. The only problem we had was that I am 82 years old and have trouble walking any distance and have trouble with stairs. The Omni is not designed to handle disabled or impaired people. There are elevators from the lobby to the room levels but no elevators to the restaurants which are two levels lower.
I had to walk down and up two flights of stairs three times a day. There were no restrooms on the lobby level. They also too were two flights of stairs lower on the restaurant level. I know United Airlines can do nothing about weather . I always take an extra days medications with me when I travel. But being stranded three days, I was forced to go without medication for two days. I think United should have sent a plane down the next day or if no plane was available they should have chartered a place to get the people back o Chicago.
Again the hotel rooms were outstanding.
- Official Description (provided by the hotel):
- The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more less
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- Also Known As:
- Omni Cancun Hotel And Villas
- Omni Cancun Hotel Villas
- Omni Hotel Cancun