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“Omni hotel Cancun”

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Omni Cancun Resort & Villas
Ranked #36 of 175 Hotels in Cancun
Haymarket, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Omni hotel Cancun”
Reviewed July 13, 2013

Hotel was really great. Don't spend the extra money on an ocean view, the lagoon is just as good. Food was way better than what we had at Dominican Rep. Also,didn't make us ill. One down fall was the resort wasn't as big as we thought. Staff was very accommodating. Two staff members that really made the trip even betterwere Ando and Jose Martiniano. Make sure to find them :)

  • Stayed July 2013, traveled as a couple
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Helpful?
1 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
Reviewed July 13, 2013

We stayed at the omni at the end of june. The hotel is amazing and the food was fab. Da vinci's especially you do have to book and dress up but its worth it! The entertainment staff elliot and marco especially were good we went to a few clubs with them and they looked after us really well! Brilliant holiday would definitely go back :)

  • Stayed June 2013
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Helpful?
Thank Ashleigh_s88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Level 4 Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 11, 2013

We were at the Omni for the first time April 17-Apr 25th, 2013.There were 3 couples. For 2 couples it was our 1st time to the Omni. The other couple, their 2nd time. We had heard wonderful reviews from other relatives that had been here, several times before.
Good points:
Hotel inside & out: staff worked hard to keep all areas clean, they were always working!
Food: Paloma buffett, Pina Colada, Pool Grill, Sushi Bar, Viva Mexico, La Trattoria- great choices to pick from, food was excellent at all areas.
Pools: loved them! only problem was not enough cabanas, more is needed by the pools.
Staff: all staff work so hard to make sure you have everything you need. We found them the best part of the trip.
Best service: the Paloma Dinner Team: Luis burgos, Miguel Mazun, Jose Couoff, Andres Vazquez and Frederic (not sure of his last name) These staff went above and beyond making sure you enjoyed the meals and if the buffett didn't have what you wanted, they would get it for you. We cannot say enough good things about the staff here at the Omni.
Rooms: housekeeping staff kept them very clean, the fridges were stocked daily. Beds were comfortable.

Bad Points:
Da Vinci restaurant, we found since its very hot and humid, they expected the men to wear full pants, closed shoes, and full dress shirts. This is a resort, maybe they should allow walking shorts, open sandals, short sleeve shirts instead.They turned many people away at the door and these same people had booked reservations, we were not impressed by that. So next year, we will not even bother going to Da Vinci just because of that.
- Please put more cabanas by the pools and by the beach area, it gets too hot to sit out there in the sun and there isn't much shade by the pool areas
-more lighting by the sink area
-when you book online and ask for a king size, you should get it when you check in, instead of having to wait for one.
Overall we were all pleased with the hotel and staff and we will be going back next April!! Can't wait!

Room Tip: Rooms on the habitciones side are nicer as they open up to the courtyard and pool area.
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  • Stayed April 2013, traveled with friends
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Helpful?
Thank Smorgey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 11, 2013

We stayed on June, 2013. It was a really great time in this hotel. Everybody was nice to us and we really enjoyed all 7 days.
Food: - Da Vince Restaurant (need reservation): Nice and good.
- La Paloma (Buffet) Everyday a different theme, everything was delicious.
- Pina Colada: Menu was really good and enough for everybody.
We did not try sushi nor the italian restaurant.
Note: Be sure to reserve the restaurant as soon as you arrive to the Hotel.

Pools: Very clean and many pools for everybody.

Weather: It was really really hot! I dont know if it was only June. But it was really hot!

Overall was a fantastic choice!

Room Tip: In my opinion: You do not need a Ocean view room, Sunset is at the Lagoon side and you will be all d...
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank T4ni4R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, MD
Level 5 Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 11, 2013

We just came back from the Omni after a week stay (too short!) and had the most amazing time! We traveled with friend and family (adults and 2 teens.) Every one of us enjoyed this place!

Rooms: We were able to stay on the 18th floor which provided gorgeous views on the ocean side and the lagoon side. In my opinion, you can’t go wrong with either one. The ocean is always amazing to look at, and the marina on the lagoon side provides some beautiful sites along with a wonderful sunset.

Food: We did the all-inclusive and enjoyed every minute of it! The buffet is good – not so much that you are overwhelmed by choices like at some resorts. The breakfast (omelets!) are wonderful – thanks Luis for making my breakfast almost every day – yummy! We had dinner at the buffet twice and both times were very good – along with the service from Antonio – he is the best, for sure!

DaVinci – we ate there two nights because it was SO good! And the service was outstanding. Juan Carlos, Eduardo and all the staff there made us feel like we were the only guests in the restaurant both times. Never a minute went by that we didn’t have exactly what we needed.

Pina Colada – great for lunch! Burgers, chips/pico and guac and Quesadellias……so good for a quick bite and their staff couldn’t have been better.

Deva – This is the Pina Colada at night. We had two amazing dinners there also. Service – A+. Try the salmon with black bean sauce – so delicious!

Sushi – yes, this is some of the best sushi I’ve had. So nice to have this option there and it’s made as you order – I couldn’t get enough of it!

Swim up bar and Kuku’s bar – great service and fun bartenders. They are not skimpy on the alcohol either!

Special thanks to the Concierge group there – it doesn’t matter what you want/need/think about – David and Jesus and the rest of the group are more than happy to help (even when you leave a bag on a bus…….even though they couldn’t locate it – they had tried for us while we were enjoying our day in Cozumel.)

Cleanliness – the staff cannot clean enough! The grounds are groomed and spotless and they are constantly cleaning windows, elevators, luggage carts, etc. Even the outside (pool) bathrooms had a clean fresh scent all day.

Big THANKS to our beach service waitresses and the poolside wait staff. It’s amazing how quickly you get used to being waited on – makes for an extra special vacation! Even the wait staff at the poolside restaurants – if someone in your group wanted something from a different location – they would go get it!

We all know that a tip can go a long way – and it’s even better with this Omni staff. They truly go above and beyond to make your vacation special. I’m not sure about the bad reviews listed here – I felt like we weren’t in the same place. Vacation Club – never bothered us once!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PB6751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2013

Was just Cancun location July 21-30 2013. The hotel was good. Room were well maintained. The food was okay. I have had better food in other all-inclusive but it was not bad either. The mini places to eat were life savers. The beach was ideal and always had lots of open places to find some shade and view of the beautiful water. The sea turtles were in their laying period so that was fun to see. Hands down the biggest plus to this place was the staff. From the room maids to the waiters in the place to eat, they were all great. We had a group of 18 adults and they did everything they could to make us happy. I would go there jus t because of the staff. They made this trip so great.

Room Tip: Choose room numbers that are higher than XX30. Those are the rooms facing the ocean and great view.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, California
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

We stayed 7 nights in one of the villas which accommodates up to 6. Myself & wife, 3 kids 23, 21, 16 and my mother 86. It was not the largest of the villas, the furniture was a bit out dated but the beds were comfortable. The reason I rated 3 vs 4 was that I needed a roll away bed and they charged $35 per night for it. I was disappointed with that charge, but it was the most comfortable roll away I have every seen, so it was $245 well spent. The food was average and to be expected at an all inclusive, there was plenty to eat, but mostly buffet style, the kids thought it was the best set up ever invented, they ate 6 meals a day! The pools were nice but they need more shade, the ocean was amazing but again more shaded areas would be nice. The local bus it the best way to get around, the older boys went to clubs at night and had a blast and we all took the bus to market 28 and walmart for some supplies one day. It is about a dollar to ride one way as long as you like, and a dollar to get back. The staff was great, and the entire family had a blast!

Room Tip: The villas are a great way to stay with your family while at the resort. The have 3 bedrooms and 3-1...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#29 Spa Hotel in Cancun
#30 Romantic Hotel in Cancun
#30 Luxury Hotel in Cancun
#34 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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