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“Better than Great Vacation!”

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Omni Cancun Resort & Villas
Ranked #38 of 177 Hotels in Cancun
Reviewed July 5, 2013

Eighteen of us stayed at the Omni from June 21 through June 30 for an amazing 9 days of mojitos, guacamole, sea turtles, pico de gallo, and fantastic service. We had two birthday parties and ordered cakes on a day's notice while we were there, and the staff at La Paloma -- Juan (Fuentes), Elias, Jose (amazing flaming coffee), Jorge, Luis, Manuel, and the pastry chef -- made two decadent chocolate birthday cakes, decorated a special area of the restaurant, and waited on us hand and foot -- even sang Happy Birthday in Spanish. They even brought out champagne for toasting! Memories that will last a lifetime! Ah, I'm missing that cake right now!

The beach ... what can we say? Gorgeous aqua blue water, white sandy beaches, plenty of tiki huts for shade, spotlessly clean with impeccable service (thanks, Consuela!). Minutes passed quickly while reading, swimming, laughing with friends. Vendors came by, but they did not harass us or pressure us into buying items we didn't want. Don't buy the cigars if you are a cigar aficionado. A simple "No, gracias" sent them on their way.

The location is great -- easy bus rides (they run every few minutes for 8.5 pesos each way) if you want to go into town or on excursions.

The water in the hotel is triple filtered, and we didn't need to worry about the water while showering or brushing teeth. The showers are amazing -- great water pressure! The rooms are nice -- clean with everything you need.

Some other reviewers complained about being harassed by time share sales -- we didn't have a problem with this at all.

Restaurants: Pina Colada is the best place for breakfast (ask for bacon -- made to order eggs and omelets) and lunch -- right on the beach. All the waiters are great -- especially Marcos and Alfredo. At night, it turns into Devo, an Indonesian/Indian restaurant -- very good, but you need reservations. Order the fried ice cream! For second lunch, there is always Sushi, especially the Surf & Turf and Rainbow rolls. If you are not in the mood for sushi, you can eat at Trattoria by the pool -- pizza, French fries, onion rings, wraps, etc. There can be a wait here, but what else do you have to do? The buffet at La Paloma is also open for breakfast (opens at 6:30), lunch (opens at noon), and dinner (at 6 pm.). Ask them for ice cream (much better than the soft serve at the Viva Mexico outdoor dining area). The evening buffet varies with theme nights. They even mark the vegetarian entrees -- great! Unlimited guacamole and salsa were excellent!

Because we were staying for 9 nights, we were able to make two reservations at DaVinci's -- unfortunately, the food was hit or miss -- Caesar and strawberry salads were good, service was great, entrees were either great or okay. Vegetarians don't have many entrée choices here, but there are plenty of salads and pastas. Desserts were elegantly presented, but they were inconsistent depending on the chef. All in all, it was worth it. Women can wear open toed sandals, and men need closed-toe shoes. A nice night to dress up. As a vegetarian it pains me to say that my friends really loved the Veal and the Filet Mignon (steak heart).

Don't bother with room service -- it is much easier and faster to just eat in a restaurant!

Activities: Free drinks at the beach!!! We participated in water aerobics, yoga, volleyball, tennis, and used the nicely appointed fitness center. A nice spa, and we got a spa credit from Costco as we booked our trip through them. Elisa was great for mani/pedis and also the best massages. Alex was also a great masseuse. One of our favorite memories of this trip was watching the sea turtles come ashore to nest at night. It's an amazing sight -- and the chances of the baby turtles surviving to adulthood are 1 in 4000. It would be nice if the hotel could provide some information on staying away from them during this time -- no flash photography, don't touch them, just watch. The staff from the Omni do come out at night and try to steer people away from the turtles, and they collect the eggs and place them in a safe place in the morning. Sunrises and sunsets are beautiful -- a great way to start your day and begin your evening. Brings smiles to our faces just thinking about them.

The evening entertainment shows were lacking. If you saw one show, you saw them all. However, my husband was very enthralled with the revealing Caribbean dance outfits and the hip action of the female dancers.

Excursions. Several of our friends golfed while on vacation -- once at Iberostar Cancun (a great deal -- included lunch, transportation, drinks, and medium-difficulty manicured course) and once at Riviera Cancun (also a good deal -- a more-difficult but still nice course that included transportation). Both very close to the hotel. Other excursions were to the Dolphinarium (swam with the dolphins) which was very nice (but take the bus instead an expensive taxi), Chichen Itza Ruins (there is also a smaller ruin within walking distance with LOTS of iguanas who love to eat fruit), wreck and reef dive from Aqua World (book it right at the hotel), parasailing, day trip to Isla Mujeres, ATV, zipline and swimming in a cenote (underground cave) -- all great.

Alcohol. This is our fourth group vacation, and the Omni had the best selection of alcohol of any place we've been. Cognac, Jack Daniels, Johnny Walker Black Label, etc... and really good red wine. Lots of fun umbrella-type drinks, too -- Mojitos (in a bubba keg), Mango Tango, Three Wishes, Mango Lei Lei, Blue Lagoon, Melon Bowl, Sweet Dreams, Salty Dog, Bushwacker... Don't forget to tip your waiter/waitress at the beach! They also have some high-end tequilas! Order the margaritas with double shots of Jose Cuervo Gold.

Costco was great for booking this trip -- the best prices! Don't forget to pack lots of sunscreen -- it is very expensive to buy in Cancun! If you sit at the beach for hours on end (voice of experience here), the lounge chairs can be quite uncomfortable. May be a good idea to bring an inflatable raft to sit on or some extra towels. You can get a clean beach towel each day at the Aqua World booth, but don't lose your card (it will cost you $25!).

We highly recommend the Omni!!

Room Tip: Try to get a room away from the elevator (but the elevators are very fast), and the upper levels are...
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  • Stayed: June 2013, traveled with friends
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3  Thank OTD9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,570 - 3,576 of 6,189 reviews

Reviewed July 5, 2013

We just spent 12 nights at the Omni Cancun, We had the most amazing time and met the best people.
The hotel is fantastic and the entertainment team are so good.
They managed to keep us going out and partying for the whole trip..... its gonna take a long time to recover!!

The organised club nights and daytime games were great, i cannont reccomend this hotel enough.

Thank you Marco, Elliot, Charlie and Alexanjda!!

  • Stayed: June 2013, traveled with friends
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1  Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

We booked 2 weeks at the Omni Cancun through Vrigin Holidays and after a very long flight arrived to very friendly door staff and a quick check in, where all inclusive benefits were explained. We were allocated room 1204 on the same floor as the lobby and just a few doors along from the elevators. The room overlooked the pool but due to the noise we could hear from the lobby (this was only 4pm, would probably be worse in the evening) and also the smell of damp in the room we went back to reception and asked to be moved. This was done very quickly and we were allocated room 1820 which had a great view of the lagoon, and smelled much better.
My husband and I both agreed the food in the hotel was great. We visited Pina Colada for breakfast each morning, as it was much more relaxed than the buffet, and has a great view of the ocean. Must give a shout out to our waiter Enrique who was especially nice. We either went to the sushi bar, or the buffet for lunch and found them both very nice.
We ate at Da Vinci 3 times during our stay and found the food to be excellant as well as the staff and atmosphere. We tried Deva but found the food very bland and not at all what Thai food shoud be, and so cancelled the rest of our reservations. Each night the buffet had a different theme and everytime we ate there we always found something we liked and found the food to be very tasty and fresh.
I registered in the Omni select guest program and so received free wifi for the duration of our stay. The wifi worked in both our room and the lobby and it was ok, not very fast but it worked.
The pools were excellent with plenty of chairs and shade, the majority of shade is around the kids pool and you have to get there early.
Being British we weren't bothered by the time share reps, and so were left in peace.
I had 2 issues with the hotel: The lack of any sound proofing between the rooms and the corridors, this coupled with rude and inconsiderate guests meant there were mornings we were woken anywhere from 4-7am. My next issue was the the lobby bar, this is the only bar on an evening and it can get a little boring, something a little more lively would have been nice.
Overall despite my issues I'd recommend this hotel, the staff are great and so friendly, the beach is beautiful, and the food is really good.

Room Tip: I'd recommend a high floor, either side of the hotel as the views are good on both sides
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  • Stayed: June 2013, traveled as a couple
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1  Thank claire277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

Omni Hotel and villas is a great place to chill and have fun whilst on holiday. it has a good mixture of ages and everyone here and especially the staff are really friendly and helpful. entertainment team are always happy and encourage everybody to get involved in the daily activities. they also invite you out to the nightly club events which is good.

The pools are great to chill in and get involed in the daily activities or the beech is just as good to relax and take in the glorious sun and beautifull views or join in the volleyball by kuku bar. the ocean is warm and cristal clear. absolutly amazing.

Room Tip: we had a big room at the end of the hall on level 18. had a great view of the lagoon with lovely sun...
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  • Stayed: June 2013, traveled as a couple
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Thank ismayil a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

The Omni resort was beautiful and all the staff was attentive and nice. The food and drinks were awesome. The entertainment crew always had something for everyone to do. It was especially great when the entertainment crew had full days planned with games and shows when it was raining out. Overall, it was a great stay for my vacation.

  • Stayed: July 2013, traveled with friends
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2  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

I have had an amazing experience here at Omni hotel!The entertainment was superb! Perfect situation for me and my family, which contained many teenagers and adults! Marco had music and games going on at the pool during the day which kept the party going! I had no issues with the water at this resort! I highly recommend this resort, as I have had a great experience. The resturaunts at this resort are splendid! There are many healthy options which I enjoyed!

  • Stayed: July 2013, traveled with family
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2  Thank abby E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Location: fabulous beach with warm clean water, helpful observant lifeguard. Pools: clean and interesting with many activities organized if you wanted them. Staff: more than courteous, warm, friendly and always helpful. Rooms: clean, everything you would expect from a great hotel (interestingly the dreaded mini-bar is included in the price). Concierge is very helpful. Food: I can't say it was "better than expected" for an all-inclusive because it was simply, great. Fish cooked perfectly, abundant fresh fruit including mango, papaya, prickly pear, guava...you name it. Seafood was tasty, flavors, variety, need I go on? We're from San Francisco and eat out quite a bit and would compare some of the dishes equal or better to some of the best restaurants in SF. Beef wasn't steakhouse, but more like the kind you would get in fajitas. Choices for breakfast were numerous including made to order omelets, eggs. Coffee was fabulous. Deserts were interesting, delicious and varied. Room service on demand and included. Bar: great service and drinks if you wanted them. Entertainment staff: warm and friendly, (Eliot, Alejandra, Charlie, Marcos) led a variety of activities during the day and evening if you wanted to participate. They made us laugh nightly and our kids loved going on stage to dance and sing with them. They even got to know our kids by name. Fitness Center: had what was needed for a good workout, clean. Criticism: wifi slow in rooms but better in lobby, you can use the computer in the business center to check on flights or for those Facebook emergencies. Let's see... can't really criticize the elevators, never had to wait more than 10 seconds. Thank you Costco for choosing this hotel and making it a great value.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank 60713CATraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Resort & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#32 Luxury Hotel in Cancun
#35 On the Beach Hotel in Cancun
Price Range: $229 - $830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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