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“Awesome service, beautiful setting.” 4 of 5 stars
Review of Omni Cancun Resort & Villas

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Omni Cancun Resort & Villas
Ranked #41 of 180 Hotels in Cancun
Excelsior, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome service, beautiful setting.”
4 of 5 stars Reviewed February 11, 2013

We stayed at the Omni Cancun during the first week of February. We found it to be a beautiful hotel. It is clean and well-maintained inside and out. The pool and beach area is expansive and gorgeous. The staff were very friendly, courteous, and eager to please. The rooms are equipped with a small fridge, microwave, coffee maker, toaster, dishes and flatware. We opted out of the all-inclusive meal plan ($95.00 per person per day) and instead bought a few groceries at the convenience store across the street for times when we didn't want to eat out. We did buy some meals and drinks at the hotel, which you can do by pre-paying at the "coupon" desk. The food was pretty good, but it does help to have an adventurous palate and be willing to think out of the box.

Here are a couple things that prevent me from giving it 5 stars:
1. A room with an ocean view, or at least a balcony. We had a room with a "lagoon view" which was still not bad, but it would have been nice to at least have my morning coffee out on a
balcony. We asked for an ocean view room; they said they'd see what they could do but then assigned a lagoon view with no explanation.
2. The beds were not that comfortable, they only supplied one pillow that was too flat for my liking and the sheets were rather stiff and starchy.
3. Be wary of offers for "free breakfast", "welcome party" and the like. It is probably a disguise for a sales presentation for pitching their "Vacation Club". It wasn't overwhelming, but can be an annoyance.

All in all, I would highly recommend this hotel. We really enjoyed our stay and would definitely go back.

Room Tip: If you want an ocean view, you might want to try more persistence than we had. I don't know what...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nerlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,098)
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Del Haven, N.J.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 11, 2013

Have stayed at all inclusive hotels before, but never in Cancun or Mexico. While all your tips are included in these type vacations, we still gave tips to our waiters, bartenders, maids, etc. The staff at the Omni Cancun Hotel & Villas are excellent. A couple of dollars here and there goes a long way for these extremely hard-working people. For example, each time we came into the dining room (there was always about 10 or more of us), we were basically waited on hand and foot. The food was outstanding, and they even prepared a large catch of fish we had from a deep sea trip while there; done for a very nominal fee. Going back in 2013.

Room Tip: Lagoon rooms cheaper than ocean view, but all are outstanding. If you have to six persons, say 3 co...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ThomasM32280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood,Pa.
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 10, 2013

We just returned home from our third trip to the Omni Hotel in Cancun. This hotel just keep getting better. The staff is very friendly and very helpful, they take care of everything from the moment you arrive. After being there before it was nice to be welcomed back. the hotel is very clean and well kept. the shows in the evening are fun and we always get a good meal with choices of where to eat. I'm sure we will be back next year. THANK YOU OMNI !

Room Tip: All rooms are nice but the ocean view you see the sun rise.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kkbNorwood_Pa_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
298 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed February 9, 2013

We have stayed at the Omni Hotel in Cancun a number of times, as recently as in February 2013. The hotel is very nice and could have a five star rating if it did not have to be compared to other hotels such as Ritz Carlton. etc. The rooms are spacious with comfortable beds and nice bath rooms. make sure you get a room withe balcony and ocean view. The view from the balcony is breath taking. The staff is very friendly and helpful. The entire hotel is immaculately clean and the staff constantly cleans the grounds and the common areas.

Cons: Difficult to get an ocean view room. The all inclusive rate is very expensive if one does not drink alcohol or eat a lot. In the past the restaurants in the hotel allowed guests order individual items from the menu and pay for that item. This is not allowed any longer. A hamburger can now cost as much as $20. A dinner can cost up to $50 or you can buy the all inclusive for $90 a day for a minimum of 3 days. The management is trying to persuade the guests to purchase the all inclusive plan during their stay, There is no other disadvantage.

I will stay here again if I can reserve a room facing Gulf of Mexico.

Room Tip: Rooms with balcony and ocean view are the best.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Farhad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 8, 2013

We visited the Omni in Feb for a long needed getaway. I was a little concerned after pouring over the Trip Advisor Reviews, but we both ended up loving it.
THE GOOD: Awesome facilities, awesome location, very easy access to bus system to get to attractions (ie Coco Bongo, Senior Frogs, etc). Great staff that goes way out of their way to serve you. We were there during the superbowl and they set up one of the conference rooms with balloons and a whole buffet of "american food" with servers bringing drinks. Great food with multiple options. Great pools, swim up bars. Beach is right there (with awesome swim up jacuzzi bar- my favorite). AquaWorld close 10min walk for scuba excursions. Wasnt very crowded, easy to find pool chairs.
THE "BAD": entertainment is a little lame, but honestly if you need them to entertain you all the time at an all inclusive resort in Cancun then you have bigger problems...no real nightlife, there is on bar that is open till 1am, no nightclub. There was an unspoken expectation for tips, which could be a little awkward, but not a big deal (we basically didnt tip the whole time). This is picky, but there was nothing I would consider a "hot tub"-->warm tub.
RESTAURANTS: there is one buffet that open breakfast/lunch/dinner-->always great options. As far as fine dining you get two nights, we loved indonesian. Viva Mexico pool bar great tacos/burritos/burgers. Poolside sushi bar was more than I expected for mexican sushi.
Excursions: recommend Coco Bongo, scuba (wreck dive), XPLOR, Chichen Itza, parasailing

Room Tip: We had a Lagoon facing room, it was decent, didnt really spend much time in the room.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 8, 2013

Very safe, friendly hotel on the hotel zone of Stayed in sea view room which was very clean and towels changed every day. Wifi in room was an additional cost but there is a business centre. Can be confusing as some clients tip the waiters. Food was varied and there were many options so if you are fed up with the buffet you can try the other restauraunts. I had the all in package and I thought it was well worth it, even though I didn't drink very much alcohol. Prices in Cancun are based around the American Dollar which can work out expensive for Europeans. Porters and restauraunt staff were the friendlist. I think the hotel needs a few more sunshades over the beds.
The beds on the beach with cover were gone by 8am. When the wind gets up there is very few places for shelter. Normally always get a massage at the hotel I am staying in but thought the prices in the spa were overpriced.
Weather - humidity was high - so hair turned to frizz!! when it rains it really rains, but when the sun shines its lovely. The red flag on the beach stayed up while I was there for the weak

Room Tip: Worth paying extra for the sea view in my opinion.
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank IRLWX1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 8, 2013

We stayed at the Omni from Jan. 28- Feb. 5. This is our family's 6th time to the Omni and every time it's fantastic! The hotel is beautiful, the people that work there are so nice and helpful, the food is delicious and the beach is breath taking. It's like everyone down there is one big happy family. I won't go into great details since I have already done that in previous reviews. But I will give you a few helpful suggestions. If you eat at La Paloma's for breakfast or lunch ask for Roberto. He is one of the most attentive waiters down there. He knew what we enjoyed eating so well, that as soon as we sat down he was already getting it for us. Same with Enrique, who worked at the Pina Colada restaurant down at the beach. Another outstanding waiter was Luis who worked at La Paloma's at dinner time. He was so friendly and attentive. Ulises and Herlinda were our servers around the main pool and they were outstanding! We never had to wait for a drink. Sylvia, who waited on us at the lobby bar, once again very friendly and attentive. Alexandra, Charlie and Elliot, the entertainment staff around the main pool area, were great fun. Our son really enjoyed them very much. Actually, everyone down there are exceptional and will go out of their way to make sure you are happy. It's just nice knowing that there are people down there that do remember who you are and treat you like your part of their family. I am grateful to everyone that works at the Omni, from the person who takes our bags to the wonderful women who cleaned our room everyday. It was simply another amazing trip and we will definitely miss you all until we meet up again next year. Gracias!

Room Tip: Lagoon room is beautiful for sunsets. The Ocean front rooms are beautiful for sunrises.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#32 Luxury Hotel in Cancun
#32 Spa Hotel in Cancun
#37 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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