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“Beautiful View”
Review of Krystal Cancun

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Krystal Cancun
Ranked #69 of 181 Hotels in Cancun
Platte City, Missouri
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful View”
Reviewed September 3, 2013

Stayed at Krystal in April. Was given a room facing the ocean, awesome view.It was paradise for sure.The hotel itself needed upgrading but it was clean and comfortable.We heard a lot of negatives about food in mexico, and this was our first trip there, we were happy that this hotel had really good food.Drinks were weak but they were tasty and we wanted to have a good time not get slossed.We would definatly stay here again.

Room Tip: Ask for an ocean view
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
3 Thank junetimallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 4, 2013
Thank you very much for this review.

It's pleasure to serve our guests. I kndly apprecite your preference in our beautiful hotel. As well please contact me please, because i want to know what beverages where "wátered down" for you.

Sincerely,

Lvpaguilar@krystal-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Puebla, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

The hotel is old, the a/c is very inefficient, two settings freeze to death or off. It is in desperate need of some maintenance. I asked for ocean view and did not get it, had to get out of the room to look at the ocean, that is not "ocean view" in my books. The good thing is the location!! Great beach, the sea unbelievably beautiful, and the beach service really good. Not to forget it is walking distance from Cancun nightlife corner!

  • Stayed August 2013, traveled with friends
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Review collected in partnership with this hotel

Helpful?
2 Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 6, 2013
Thank you for sharing the experience you had with us.

i apologize for the inconveniences you mentioned regarding the air conditioned.. Thank you as well for responding the private email. that way i could be able to follow up into this theme directly and check your room personally.

Please feel free to contact me for any assistance.

Sincerely,

Lvpaguilar@krystal-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 2, 2013

I had a not so impressive feel about the place when we first arrive. Though it was very clean and beach was beautiful BUT the hotel does NOT have aircon!! - We got used to it but my sister was unfortunate to have a smelly warm room (mine was ok).

Then the second day, our horror experience started. The FIRST agent (Antonio) who was selling their time shares was very cordial and accommodating, when we were sent up to the 2nd floor the SECOND agent (we forgot her name) was very pushy and was so into asking my sister to sell her time shares to get the Hotel's. When my sister declined the offer, she called a very RUDE THIRD agent (he called himself the Manager of everyone there) - started to threaten us, and being very aggressive in words, they had a bad exchange of words with my sister.

Fortunately, CHRIS was very objective (a very honorable and respectable man) and was able to pacify my sister's disappointment on the way things were handled.

My children were loving the place, the beautiful beach and pools, the food and especially the beautiful people around who served with grace and style. BUT because of that incident - we ended up going out and not spending time in the hotel for the rest of our stay because we felt animosity with the way were treated by those AGENTS on the 2nd floor.

SO - beware of them!! - I guess not all!! - Antonio and Chris, thanks!!

Room Tip: beware of rude sales agents!!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
3 Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 1, 2013

Stayed for 11 nights during the latter half of August in a Deluxe Ocean View Room. The room we were given was on the second floor, with a great view of a tree, but we asked to swap and were given a room with a fantastic sea view. However, the soundproofing wasn't great as we could hear a Mexican family with kids screaming at each other every day at 8am through a locked adjoining door.

The staff were all very helpful and welcoming. We had the all inclusive package and were happy with most of the food and packages. The a la carte Italian was lovely, and the deal also included free meals at the Mexican restaurant next door, and Senor Frogs which was great! The breakfast however was very boring as they did not alternate morning menus. If you are looking for quality meat for breakfast, you won't get it. All drinks including, cocktails, beers were included too. However we stopped drinking the cocktails after a few days after we thought it might have been those giving us 'deli-belly'.

Hotel facilities were fantastic and we spent a lot of our time on the hotel beach, by the pool on sun loungers, in the turquoise sea, or on one of the Bali beach beds. The three excursions we booked through the hotel were also excellent and great value for money. Really enjoyed my stay and would recommend it to anyone.

Room Tip: Ask for a king size bed with an ocean view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoryJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 2, 2013
Thank you do much for this complete review.

It is a pleasure Reading your kind comments and feedbacks.

There is a lot of information that can help us to improve in your review.

Please feel free to contact me for any assistance.

Sincerely,

Lvpaguilar@krystal-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut, California
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 25, 2013

We stayed at the Krystal Cancun during the first half of August and purchased an all inclusive package through Fun And Sun Getaways requiring a timeshare presentation. Fun and Sun assured me this was a 5 star resort--the link that took me to them was fivestarcancun.com.

The first day we got there our flight was delayed by 7 hours. Once we checked in, we were required to check in with the timeshare desk. timeshare desk said we had to attend 8 am presentation the next morning, I asked them to make it more like 10am as we had just come in the previous evening after travelling for like 20 hours. They were insistent that they could not change.

So we get to our room, the bathroom smells like a sewer system and the room is not clean but not in good condition. I called the front desk and they sent someone up. he sprayed some type of disinfectant around the drain in bathroom and I told him that was just an attempt to cover the smell but not fix problem they did send someone up tot ty to fix, but it did not get fixed. I tried to change my room , but the only thing they had available was not ocean front unless I wanted to upgrade at another $45 a day for another tower.

I expect that a room should be in decent shape and i get the view i paid for. Thier fix included me paying to get to another room.

General comments--food is not great quality, service is ok, If you do come--dont buy the all inclusive, as the food is just not that good--esp for 8 days.


BTW, the bathroom smelled for the entire trip. we had to keep our terrace door open all the time to counter it.


Every information counter is actually just selling tours, there is no true concierge to help.

Now the timeshare presentation--the person that conducted the inital tour and information was fine(Ramon?). once you are required to goto the office, they are a bunch of sharks. No is not good enough for them I stayed well over my required 90 minutes and said no multiple times, but they kept coming back with another offer or person. You will not get the rate for the hotel they promise unless they sign off. very unrofessional!!

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
10 Thank cali91765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 21, 2013

For the price that we paid for this hotel, it had everything we needed! The ocean was absolutely beautiful! The pools were great and the service was excellent! Especially one of the workers, Norma, who was so friendly and was always taking care of us! We loved her! The rooms were good, and house cleaning always left bottled waters for us everyday. The food was decent. The only downfall about this resort was that there wasn't much of a nightlife on site, in order to go to the clubs it cost $50 for open bar & everything. So if you plan on enjoying night life, bring lots of extra cash with you. However, Krystal is located literally 1 minute from all of the hottest clubs in cancun! Amazing location!! Other than that, it was one of the best weeks of our lives!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Tatiana618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, August 22, 2013
Thank you so much for leaving to us this excellent comments.

It sounds wonderful when our guests rate us very well in this site.

I will be checking the theme you mention of the entertainment in house in order to provide a more variety of shows.

We would like to see you very soon in here!

Lvpaguilar@krystal-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cozumel, Quintana Roo, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

We spend 8 amazing nights in this hotel . They upgraded us to an ocean view with no charge. Delicious food, great service. And one of the most amazing Kid`s club. My daughter had a blast...Thank you Marisol Ocampo ......We will see you soon again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daryo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, August 22, 2013
Wow!! Thank you so much!

Yes, Marisol is doing an excellent job at the Kids Club.. A lot of games and activities oriented for children.

We are very glad you liked the service you had during your stay.

Hopefully we can see you next year in here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Krystal Cancun

Property: Krystal Cancun
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Also Known As:
Krystal Cancun Hotel Cancun
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Krystal Hotel Cancun
Nh Krystal Hotel Cancun

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