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“not terribly impressed” 3 of 5 bubbles
Review of Krystal Cancun

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Krystal Cancun
Ranked #69 of 181 Hotels in Cancun
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“not terribly impressed”
3 of 5 bubbles Reviewed June 8, 2013

I realize no one controls the weather, the hotel leaks like a siv and it was raining in the elevators! Moldy calk in sink, moldy bed skirt, Luke warm food at best. Good location though. No activities at all and the pools close at 7....need i say more?

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank xharleyhoneyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, June 17, 2013
Thank you very much for writing down this review.

Could you please let me know your travel date so i can follow up into this theme directly.

Sincerely,

Lvpaguilar@krystal-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (653)
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English first
Cliffside Park, New Jersey, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

I ended up coming to this resort since the one I originally booked withy package was terrible!!!

This hotel is in a GREAT location. If you have come to party the clubs are on your doorstep at this hotel.

Rooms are very nice clean and upto date. Depending on your room location your can hear the thumping music from the club next door until about 5am which can be a lil bit of a negative espicially if your a light sleeper.

Hotel overall is a very clean facility. Since its rainy season at the moment (march-sept) when it rained it poured and the streets outside the hotel were flooded and also the hallways in the hotel had lots of water which the hotel staff were constantly working hard to clean.

The food at this hotel is ok like any other medioca all inc hotel mass production food gets boring and kind of repetitive after a while.

There are no activities in the hotel at night most people just hang out around the bar area in the lobby where there are 2 pool tables and a lot of couches for people to sit and relax on.

For those of you who are thinking whether you should bring dollars or pesos. I would say bring dollars and change them to pesos over there you seem to get a much better rate. Shop only with peso you really don't need to bring dollars out with you unless you are using them for tips or planning to change them to pesos.

Would def stay at this place again due to location and cleanliness of hotel.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MandiKandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, June 16, 2013
Thank you for this comments in tripadvisor.

We like to read reviews like these ones. Apparently everything was ok during your stay. however the point of the variery you mentioned it is something we are working so much based in our guest's feedbacks.

Sincerely,

Lvpaguilar@krystal-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

Stayed at the Krystal 4-27-13 thru 5-4-13.Lets start by saying that the pick up from the airport was very good the driver was right on time,we arrived and when you walk into this resort you can smell the smell of cleaniness it was spotless.Check in with Gabriela was easy and she was very nice and helpful and she gave us a great ocean view room.We also did there 90 min. vacation resale with Mada and she was very nice also,no pressure at the end if you did not want to buy.The location was awesome you can walk to everything only went out one day.The food was good the mixed drinks not so good only if you went up to the bar then they would put some booze in them,and with the pool service you were better of going up there urself.All in all i would go back the resort itself was beautiful.

Room Tip: Be kind when you check in it goes along way!
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cat660turbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, June 16, 2013
Thank you writing down this review.

It feels very well when we read nice comments about our services. Gracias for your time for pointing thiese ones.

however i wikll check the topic you mentioned reagrding the standards in the cocktails. it is something that i will verify with the food and beverages manager.

Nos vemos pronto!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed June 5, 2013 via mobile

Promo scam! Outdated resort, needs renovation. The sales people lie so easily to you. They started with a price of $16,000 US went down to $3,300.... Talk about angry salesmanship 4 people held us hostage or at least that's how it felt. The resort was outdated and dirty. It was raining in the elevator talk about hazard.,.. Leaks everywhere. Food is horrible, it's not worth goi g even at a promotional price. Beware stay clear if this trap!

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Tasher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Montreal, Canada
1 review
5 of 5 bubbles Reviewed June 5, 2013

I recently went to this hotel and let me tell you that it was an amazing experiance. It was the first time i went down south and ill never forget it. The hotel is really nice, the food is excellent, the staff is super friendly, especially two girls named Ilze and Itzel. I would recommend this hotel to all my friends and familly and ill go back without a doubth one day.

Luigi
Montreal

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Luigi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, June 6, 2013
Gracias once agian.

I will tell to the staff you mentioned about your great comments for them.

Please feel free to contact me for any assistance.

Lvpaguilar@krystal-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 5, 2013

I was at Krystal Cancun from April 27 to May 4, 2013. I will recommend this hotel to all my friends and family. All places were very clean and this was important to me! The restaurants were nice too and the food was delicious! All the staff was very special, but sincerely I would like to say thank you to Itzel and Ilze for always have been nice with us. Both of them were working so hard all day to give an exceptional service and always professional! The place were the hotel is sitting is amazing, close to all the clubs and the beach was A1!

See you there next year for sure!

Mat
Montreal, Canada

Room Tip: Higher floors have the best view! Enjoy!
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Matpoim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, June 6, 2013
Wow!! Nice review.

Thank you for stopping by in Cancun in your recent vacations. I am very glad you pick our hotel from a lot of other options.

I see youliked the services and the product we offer.

Please come back in winter when is cold in Montreal ;)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

The hotel,location and beach are beautiful, but the people there are terrible! All they want is your money. We purchased a timeshare there in july and we've had nothing but problems because of all the lies and broken promisses.TERRIBLE ! We Strongly recomend no one does any business with those thieves !

  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Krystal Cancun

Property: Krystal Cancun
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

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