My mom and I just got back home after spending 5 nights at Krystal Resort, we had a Deluxe Ocean Front Room with the All Inclusive Package.
It was great, the pools were amazing (VERY CLEAN), the tiki bar, beach cabanas and huts were so comfortable to just relax at for the day. The service was GREAT at the pool area, Edgar was one of our favorite pool waiters.. he was sooooooo kind and very funny!!
The staff is CONSTANTLY cleaning everything in the lobby and outdoor areas, each night the staff would scrub down the pool decks with cleaner. There is also always someone in the lobby cleaning, in the restaurants etc. The pools are a really nice size and never overcrowded, you dont have to wake up at the crack of dawn to find a nice place to set up for the day. The size of the property is really nice, no long walks to anything and it makes for easy access to go up and down to your room if you have to.
The spa is also nice although we didnt find it until the day before we left :( we did get a 1 hour swedish massage though and it was wonderful & relaxing! Check it out!
Once again the hotel staff is very kind and helpful from Gabriel the bellhop, Edgar the pool waiter, Alejandro in Aquamarina & Santos the towel/activity guy. (Some of our favorites)
The food is good but not amazing. They offer ALOT of pork if you like pork, and steak.. Chicken was great some nights but it all depends on what you like, none of the food was gross it was all very good just wish they had a tiny bit more variety.
El Montero, the mexican restaurant right outside the hotel was great and is included one night in the All Inclusive package. The mexican band was my favorite. GO there the last night of your vacation! Its fun!
When we first got there we had a room on the 2nd floor i think in the 'old tower'. We spent one night in it and then had to change rooms because my mom is a terrible asthmatic and the smell of mold was really strong. Our sink leaked and the shower water went ALL over the floor every time we took a shower. I REALLY recommend the hotel buying shower doors or shower curtains because the water just spills out of the showers constantly and makes the floor SOAKED and creates mold.
-So the next day we went to the front desk and they changed our room which was MUCH better (on the 7th floor of the 'old tower') a total 360 from our first room, the shower did still leak everywhere but overall it was much more comfortable.
Location is great if you like to go to clubs and bars, its also about 3 minutes walking distance from a mall with a Hard Rock Cafe, Chilis and a few other nice chain restaurants and PLENTY of shopping. One downfall to being so close to the nightlife is if you have an ocean front room you hear the music and see the lights flashing until about 6 am (kind of hard to sleep).
The hotel concierge in front of the sushi bar are constantly trying to "take you to breakfast" to sell you a timeshare or whatever they say it is, I'm still unclear (lol)... AVOID THEM AT ALL TIMES, they waste your time and dont let you walk away. You eventually just have to say have a great day, smile and be on your way.
Overall the hotel was really great for the price, we really had a wonderful vacation, we swam with dolphins and also went to Isla Mujeres (GO THERE! ITS GREAT, BOOK WITH ISLANDERS you can find them near the Drug store across the street from the hotel). The staff is A+, really there to please. I loved it. SEE YOU ALL SOON!
P.S. -Get shower curtains! Lol! Less mold smell! ;)
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun