Did a lot of research before picking out a hotel and most of the reviews on this hotel described it as being a 'budget' (or close to) hotel. However, I wouldn't describe it so.
It is a huge hotel with 2 towers/buildings, 2 restaurants, a bar and a few shops. There are lots of people/very busy and check in is a long process. Once we got to our room we were quite surprised by the size of it for the price we paid. Our room had a huge king bed with a balcony overlooking the beach and pool area. The bathroom was a bit small though.
The 2 downsides to the room was being woken up at 3am to Rihanna blaring down the corridor from the nightclub close by (however, only I heard this and my partner slept right through it), and the room having a connecting door (our neighbours decided to smoke in their rooms/balcony and the smoke crept under the door into our room).
The free breakfast the hotel offers is pretty decent (cereal, pastries, fruit, tea/coffee, toast, cheese and ham etc), however we weren't told about it upon checking in. When I rang reception from our room enquiring where the breakfast was, she transferred me to room service who said they don't do free breakfast. It was a frustrating process of trying to find breakfast.
Overall, great location with many attractions nearby, hotel and room/bathroom clean, but hotel staff could be a bit more helpful.
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun